United Airlines We're in business to make money not repair passangers luggage! Tucson Arizona

Parts of this story were correct. This person and his wife did bring in a damaged bag which had no outside damage at all. The inside was brittle plastic which crumbled in my hand and also his wifes hand. I do remember this transaction. Most airlines have a policy of repairing only damage that was caused due to mishandling.
I never said his bag was cheap. I told him it was an inexpensive bag and the quality of the plastic inside his bag could not stand up to normal wear and tear of handling if it could break apart with no pressure. If his bag is on the bottom of an airplane pit it could have 5 or 6 bags on top of it.
If he had paid a lot of money for his bag he should have a warranty and I suggested he contact the manufacturer.
I have 30 years experience. How do you damage only the plastic liner inside a bag without causing any damage to the outside.
It's sad this person would rather slander me and be verbally abusive to me at the airport rather than make sure the manufacturer stood by the warranty of his expensive bag.

Parts of this story were correct. This person and his wife did bring in a damaged bag which had no outside damage at all. The inside was brittle plastic which crumbled in my hand and also his wifes hand. I do remember this transaction. Most airlines have a policy of repairing only damage that was caused due to mishandling.
I never said his bag was cheap. I told him it was an inexpensive bag and the quality of the plastic inside his bag could not stand up to normal wear and tear of handling if it could break apart with no pressure. If his bag is on the bottom of an airplane pit it could have 5 or 6 bags on top of it.
If he had paid a lot of money for his bag he should have a warranty and I suggested he contact the manufacturer.
I have 30 years experience. How do you damage only the plastic liner inside a bag without causing any damage to the outside.
It's sad this person would rather slander me and be verbally abusive to me at the airport rather than make sure the manufacturer stood by the warranty of his expensive bag.

Parts of this story were correct. This person and his wife did bring in a damaged bag which had no outside damage at all. The inside was brittle plastic which crumbled in my hand and also his wifes hand. I do remember this transaction. Most airlines have a policy of repairing only damage that was caused due to mishandling.
I never said his bag was cheap. I told him it was an inexpensive bag and the quality of the plastic inside his bag could not stand up to normal wear and tear of handling if it could break apart with no pressure. If his bag is on the bottom of an airplane pit it could have 5 or 6 bags on top of it.
If he had paid a lot of money for his bag he should have a warranty and I suggested he contact the manufacturer.
I have 30 years experience. How do you damage only the plastic liner inside a bag without causing any damage to the outside.
It's sad this person would rather slander me and be verbally abusive to me at the airport rather than make sure the manufacturer stood by the warranty of his expensive bag.