Report: #145503

Complaint Review: United Bilt Homes, Fayetteville AR Office

  • Submitted: Wed, June 08, 2005
  • Updated: Fri, July 29, 2011
  • Reported By: Lowell Arkansas
  • United Bilt Homes, Fayetteville AR Office

    Fayetteville, Arkansas

Show customers why they should trust your business over your competitors...

We signed our paperwork for a brand new house built on our property in early January 2005. they claimed the house would be completed in 120 days. well here it is June and it is not going to be completed until atleast mid July.

Each time we contact our 'Construction Supervisor' for information we just get the run around.

We were told that things would be done and they never have been... they sure are in a hurry for you to sign the loan papers, but they are in no hurry for you to get into your new house.

We never could get a breakdown on the pricing of our new house... this is the closest that I could come..this seems like a rip off in itself..

$111,000 for new house..we later learned of all of the things that this does not include. Such as all of the light fixtures, ceiling fans, cleaning of the house along the construction process, putting in a gas line, and several other things.

$750.00 for taking out a tree that 1/2 of is still sitting in our back yard

I am not sure how much they have charged us for all of the city permits that they are still trying to get...

$7000.00 is our allowance for flooring. which I chose
$5000.00 is our countertop allowance. which I chose.

So if I add all of this up I come up to $123,000.00 that I am sure about..and we paid $133,000.00

you tell me where the rest of our money went... they sure would not... even after I asked for an itemimization.

Anyway, I would never recommend this company to anyone who wants a new home. Please feel free to email me if you have any questions, I will provide all information that I can.

Lowell, Arkansas
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This report was posted on Ripoff Report on 06/08/2005 04:21 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

We are customers of United-Bilt Homes.  We can provide a copy of our home builders agreement between us and United-Bilt Homes to prove we are customers of United-Bilt homes that are being ripped off.  

We have dealt with employees of United-Bilt Homes at the local, regional, and headquarters level without resolution.  We have been lied to by employees of United-Bilt Homes at the local, regional, and headquarters level.  Their senior vice president has lied in their responses to the Better Business Bureau.  We are currently working with the state of Texas to address our concerns.  Unfortunately, the state advised us that it could take 2 years to complete their investigation.  

At this point in time, it is important for other consumers to get an accurate picture of what it is like to deal with United-Bilt Homes on a corporate level.  

The Fayetteville Arkansas office is just one of many locations that United-Bilt Homes operates (Click the + sign by the "Headquarters Review" to see the list of locations listed with the Better Business Bureau for the Business)

The local offices for United-Bilt Homes is also listed at:

Dear Company Warranty Manager:

In our original comment, we did not mention the location of the residence.  
How did you determine the distance from your "local" United-Bilt Homes office in Fayetteville to the structure that United-Bilt Homes has "BILT"?

According to mapquest, your Fayetteville Office is about 500 miles from this structure.  This one of the few truthful statements that a representative of United-Bilt Homes has made.

How did you determine the distance from the local office to the structure that your company has "BILT"?  Was it after talking to the regional construction manager that was talking in the youtube video?  Was it after talking to your Vice President/Attorney?  It would be interesting to know how you determined the location of the structure that we referenced in our consumer comment.  We are not the author of the original complaint, but we have filed our consumer comment because our problems with United-Bilt Homes are like the ones that the original author experienced.  However, we are consumers that has been ripped off by United-Bilt Homes otherwise you would have not known the approximate distance from your Fayetteville Office to the "home located about 500 miles away."

Based upon the following report numbers a number of consumers have been ripped off by United-Bilt Homes:
127580    Shreveport Louisiana
148406    Shreveport Louisiana
548285    Sherman Texas
671638    Beaumont Texas
613661    Tulsa Oklahoma
455555    Springdale Arkansas
407706    Beaumont Texas
145503    Fayetteville Arkansas
145946    Shreveport Louisiana
200285    Fort Smith Arkansas
218031    Baton Rouge Louisana
218286    Springdale Arkansas
318824    Jonesboro Arkansas
367678    Harrison Arkansas
742510    Houston Texas - This one is interesting.  Per the author it took 6 YEARS for the structure "BILT" by United-Bilt Homes to pass the city of La Porte's final inspection.  This one appears to have been resolved after 6 YEARS.
268060    Monroe Louisiana

Why are you not disputing the lies told by YOUR regional construction manager?  

will you admit that one of the people talking in the video below is the Regional Construction Manager for United-Bilt Homes?

Will you admit that he was talking about a structure that United-Bilt Homes has "BILT"?

Why does headquarters for United-Bilt Homes fail to resolve construction issues with multiple office locations from multiple consumers in a timely manner?

I am patiently awaiting your response to my rebuttal.


One of the consumers that are being ripped off by United-Bilt Homes.

NOTE: Per's Rebuttal Guidelines:
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    Information which you believe supports or contradicts the complaint described in the report;
    Any other useful information which you believe an interested reader needs to know about the person or business described in the report.

Please note that rebuttals should NOT contain any of the following:

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#2 UPDATE Employee

Company Warranty Manager

AUTHOR: Warranty service - (U.S.A.)

This "Update" to the original complaint is not an update at all but has been posted by a person who is not our customer and involves a home located about 500 miles away.  This latest posting is not valid and does not apply to the home in question.
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#3 Consumer Comment

Hurry up and sign the loan documents and wait for us to build your house and maybe resolve some of the construction related problems.

AUTHOR: BBBandBadBuilder - (USA)

They were in a hurry to have us sign the loan paperwork as well.  They just gave us a couple of days to come up with the cash down payment in addition to the equity in our 16 acres of land.  They told us that if we didn't close in a couple of days, the laws would change and they would not be able to finance the purchase.

We have also experieinced lots of delays as they "BILT" the house.  One would expect quality work from a business that was given extra time to deliver.  Unfortunately, the only deliverable was really bad workmanship from their sub-contractors and no oversight from United-Bilt Homes.  They have also made promises that have not been honored.  In fact they are denying promises that were made.  The really bad thing is their promises involve major structural and electrical problems.  

As shown by the you tube video below we have been lied to as well:

Be sure and click the Show more dropdown to compare their response to the Better Business Bureau  with what their Regional construction manager said in the video.
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#4 UPDATE Employee

This matter is resolved

AUTHOR: Warranty Service - (U.S.A.)

We did not promise to build the home in 120 days. We provided all the services called for in our contract, and did not charge for services we did not provide. We are an on-your-site and "sweat equity" builder - the customer retains the responsibility for certain things to save money and avoid paying us to do things the customer can do (for example, floor coverings or interior paint). This way, teh customer avoids paying overhead to us for work the customer can line up without us. This was all spelled out very clearly to these customers, in their initial application documents and in the contract which they signed with us.

We completed this home and the customer took possession shortly after this report was made back in 2005. From that day to now, we have not received any complaints on this home, and no warranty claims. They have had the home now for over 3 years.

We consider this matter resolved.
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#5 Author of original report

We have made our first mortgage payment and as we predicted we still do not live in our house.

AUTHOR: Ginger - (U.S.A.)

Well, here it is July 8th. We have made our first mortgage payment and as we predicted we still do not live in our house.
We are the ones making double house payments, while United Bilt takes their time in finishing our house.
Bet if they were making double payments it would be done a long time ago.

Our "Construction Supervisor" told us that it would be okay to give our 30 day notice on the 1st of June...good thing that we had already learned our lesson and didn't listen.
We would be homeless...

There has been a little progress..the 1/2 of a tree has been removed...5 months after it was taken down.

We still have several open promises, and we continue to do work
ourselves that we feel should've been included in the house price.Most of this due to sloppy sub-contractors.

Please just take caution in deciding who to build your house and check the company out good. I would not want anyone to go through what we have.

Again, I would not recommed United Bilt Homes out of Fayetteville to my worst enemy!
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