Report: #970323

Complaint Review: United Car Exchange

  • Submitted: Fri, November 16, 2012
  • Updated: Fri, November 16, 2012
  • Reported By: MissKathy — Fairport New York United States of America
  • United Car Exchange
    PO Box 504 Iselin, NJ 08830-0504
    Iselin, New Jersey
    United States of America

United Car Exchange Buyer Beware Iselin, New Jersey

Show customers why they should trust your business over your competitors...

I am very disappointed with this service.  I listed my car on to sell it. Then I got a phone call from United Car Exchange telling me they could help me sell my car for more than the blue book value.  I was not sure how they could do that but they said they would list my car on 15 different websites for the $200. fee. They called me like crazy for a month telling me the car would sell quickly. I signed up with them on Sep 24th.  Once they got my money I never even got a call back from them asking how things were going? I have never gotten even one phone call from a prospective buyer on this site?  Which leads me to question if they really do post the ad on 15 different websites.  I called the company two days ago to see if I could get a 50 percent refund because I have to hire someone else to sell my car because this service is not working. The lady her name was Kathy said she would check with a manager about a possible refund and get back to me.

I never heard back so I called the company again today and a women answered the phone and told me it's too bad but I have to wait until the end of Dec to get my money back. Then she told me the car ad was over priced. I told her to talk to your sales department about that because they are the ones that told me to sell the car for more than the blue book value.  I should have never signed up with this service.  I usually do research online before and for some reason I just never typed in United Car Exchange otherwise I would have gotten a fair warning.  I told the women today that I wanted to retract my ad and she said well then you will forfeit getting your money back.  I told her I can't have two services trying to sell my car at the same time? She said well I'm sorry but that is our policy.  I wasen't even asking for a full refund, I would have been happy with a partial refund.  Whatever happened to customer service and trying to make the customer happy? I will warn my friends and family that are selling cars not to use this service.
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This report was posted on Ripoff Report on 11/16/2012 03:43 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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