• Report: #998288
Complaint Review:

United Express

  • Submitted: Thu, January 17, 2013
  • Updated: Thu, January 17, 2013

  • Reported By: anonymous — Hartford Nationwide United States of America
United Express
1000 Elm St rear Rocky Hill, Connecticut United States of America

United Express United Transportation Rip Off wont pay for loads delivered lied about loads available Rocky Hill, Connecticut

*REBUTTAL Owner of company: follow policies

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

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These guys are brokers/trucking company and constantly lied about loads available and the fuel surcharge. I have ended all ties with this company and have been considering to open a small claims case to receive my final settlement. From what I've learned I won't be the first or last to have to do this to receive my hard earned honest pay. I have moved loads and have yet to receive payment. I will see Brian, Doug, or Art in court. This is one company you do not want to move freight for.

I've heard nothing but horror stories from several previous owner operators and some have had to take losses when leaving. It seems to be the norm from everyone I've talked to about how they short change drivers and lie about load rates. I would strongly advise any owner operators or potential company drivers seeking business or employment at United Express aka United Transportation at 1000 Elm street Rocky Hill, CT.

I sure hope these thieves are finally forced to pay for the money stolen from unsuspecting hard working owner ops and company drivers, they've been robbing for their rightfully earned compensation. Business should never work this way. You have to talk to most of their owner ops as well as company drivers and see what's the latest word on how they opperate this highway robbery company.. they mostly deal with Nursery products out of southern CT and Mail service during the holiday season. I strongly advise seeking business or employment elsewhere.

This report was posted on Ripoff Report on 01/17/2013 03:26 AM and is a permanent record located here: http://www.ripoffreport.com/reports/united-express/rocky-hill-connecticut-/united-express-united-transportation-rip-off-wont-pay-for-loads-delivered-lied-about-load-998288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 REBUTTAL Owner of company

follow policies

AUTHOR: since 1961 - ()

Let me 1st start with stating we have been in business since 1961 with the same phone #, same bank, same insurance agent, same accounting firm.....plus many of the same customers & truckers!

It would be very difficult to uphold this reputation & longevity if we were not a company of honor.

The complaint is surely from a disgruntled trucker that surely did not completely uphold their end of the agreement. There are many reasons where final payment may be affected to a trucker, these are listed below.

1- shortages or damages not reported or resolved at time of delivery
2- lack of or improper insurance coverage
3- purchase of load bar at shipper
4- quick pay
5- advance fee

Our rate confirmation is clearly noted 'We are required by our insurance carrier to retain a certificate of insurance from each carrier....To avoid any possible delay in payment, please have your insurance updated as mentioned...If at time of final settlement your insurance is not updated, we will withhold up to 20% of your final pay...Any withholdings will be released to your company only if above requirements are fulfilled.'

This is the main reason why some truckers do not get paid the full amount, but be aware that the requirements are on the confirmation & at least 2 requests are sent prior to payment. Plus the trucker has 60 days following payment to get all withholdings reimbursed...all they need to do is furnish us a certificate of insurance....very simple & so many refuse to or can't since they may actually not have insurance coverage.

We pay our truckers in less than 14 days on average. We have a credit history spanning 52+ years....we only expect our truckers to maintain the insurance the law mandates them to & to verify that with a certificate. 

I welcome the name of the trucker that made this complaint & I'm sure that I can show where the trucker was the party that is at fault & refuses to fulfill their obligation to the rate agreement that was signed by all.
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