Report: #113135

Complaint Review: United Parcel Service - UPS

  • Submitted: Fri, October 15, 2004
  • Updated: Mon, April 23, 2012
  • Reported By: Carlsbad California
  • United Parcel Service - UPS
    Atlanta, Georgia

United Parcel Service UPS insurance and shipping is a rip-off but you can win against them. Atlanta Georgia

*Consumer Comment: Paul, I'm going to sue Crawford as well

Show customers why they should trust your business over your competitors...

As many of you know now, UPS has swindled an untold amount of consumers who have shipped with their company and their Mailbox/Postal outlets. I am currently suing them in Small Claims Court. You must do this to win. Don't hire a lawyer unless your state laws allow the court to force UPS to pay your legal fees.

During the past years, UPS used to process their claims internally, and most consumers were pleased with the results. HOWEVER, during the past couple of years, they have hired CRAWFORD & Co to process their claims. These insurance adjusters are ruthless and dishonest. They will go to any lengths to keep you from recovering any money.

One of the best ways to reinforce your claim is to print off the delivery record from the Internet tracking page. I will explain about this in my November posting. Just be sure to print the tracking page after the package is deleivered. Then, get a notarized statement from the receiver that will confirm the condition of the package and the amount of packing material inside the box. UPS and Crawford will lie after their "inspector" inspects the package. They will always state that the item was not packaged sufficiently. They are dishonest -- liars to the nth degree.

I will win my case and will report to all of you how to pursue your recovery. UPS and Crawford are relying on the fact that it takes the consumer time and energy and money to pursue claims after being denied. In order to combat this ripoff company, YOU MUST FIGHT BACK!

UPS depends on you not making the effort. That is why they hired Crawford. If enough consumers file small claims cases, the burden of defending themselves and the bad publicity may bring the big brown machine down. We must battle back! Keep watching! My case is at the end of October, and I will post again in November. I will win!

Carlsbad, California
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This report was posted on Ripoff Report on 10/15/2004 02:57 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Paul, I'm going to sue Crawford as well

AUTHOR: Southern Chemical and Equipment LLC - (USA)

I have been through this song and dance with UPS claims before, so I knew from the beginning what I was in for. Previously, I shipped items when I was an employee of a big company, and they would not spend the time and energy to appeal this claims process that UPS and Crawford Insurance want's you to go through.

However, I am now self employed, and I am going to go the distance on this just on principal alone. Enough is enough.

We need national exposure on this scam, and ultimately a class action lawsuit as this is a clearcut case of defrauding the customer. This is because UPS and Crawford Insurance conspire to either deny every claim, or undervalue every claim. It is a conspiracy to defraud and needs to be prosecuted as such, both at the criminal level, and civil process.

I prepared 2 shipping labels where I paid for the "insurance" at an amount that was clearly under what it would take to replace the items if lost or damaged. And, I was fully willing to accept that amount when UPS lost my package.

However, Crawford Insurance, as usual undervalued my claim, and did not "make me whole" as required under the law. Then they jump you through hoops when you try to appeal the decision in hopes you will just go away, and most people do. That's why they get away with it.

I finally get a return call from a "supervisor" with Crawford & Co. by the name of TIFFANY HOFSTETTER with a caller ID of UPSC 817-570-6100. She was snotty sounding from the start and talked down to me like I was stupid. (I'm not by the way). She tried explaining that this was NOT "insurance" that I purchased, but rather "declared value". (Semantics). This person sounded like she is like 12 years old.

I declared the value of that package at only $195 (trying to be fair and reasonable) even though the items could never be replaced for $195. Crawford went ahead and processed a payment for like $101 total! I was given the amount over the phone, and have not recieved the check yet.

My total claim amount was only $231.59 which I WAS fully willing to accept, but now, that offer is off the table. I reside and do business in Florida, which to the best of my knowledge (from past experience) is a "make whole" state which means they are required to pay me at least the declared value OR they must actually replace what I lost.

I am now going for nothing less than full replacement of my lost items, as that cannot be done for less than $1000.

These idiots think that just because I paid a certain amount for something, that is all they are required to pay. The part these mental midgets cannot comprehend is that the lost items cannot be replaced for what I paid for them.


When you purchase "insurance" from UPS you need to understand that they have no intention of paying you the declared value that you are paying for.

I must now proceed against the seller on Ebay on this although he did nothing wrong, just so there is another party involved against UPS...Although I purchased the UPS labels on my UPS account and sent them to the seller (that makes me the shipper, legally).

These lowlife already tried using that angle..."well you are not the shipper".....WRONG!

Crawford & Co. / Crawford Insurance / UPS will do whatever they can to get out of paying a legitimate claim.

These arrogant fools are willing to go to court and possibly have a legal precedent set over a measly $130.00!!

How stupid is that!

We really do need a class action lawsuit on this of every single person who has ever been shorted on a claim with UPS or any claim that Crawford every processed and shorted.

Any lawyers out there want to tackle this?

If not, I have enough experience to prepare and file my own complaint and it will be filed in FEDERAL COURT.

It will be filed against UPS as they are the ones who actually lost my items, and then they can deal with Crawford so they can see how they like it!

Ebay Item# 190650237437

I printed the labels on 3/19/2012.The Ebay seller dropped them at a UPS Store on 3/26/2012 in Edison NJ.
My package never made it past that location as per the tracer.3/31/2012 UPS declared the package lost and this nightmare claim process began.

UPS - Claims Processing Center
P.O. Box 1265
Newport News, VA. 23601-1265
Fax: 888-458-7703
Tel: 877-524-4498

Crawford & Co. / Crawford Insurance "Claims:
Tiffany Hofstetter, Claims Supervisor
877-225-7625 x6176
or 817-570-6100
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