United Parcel Service UPS UPS simply denies any claim for damages incured in shipping. Internet

Any one can get on the UPS website and look at what they say about shipping a package.

They have a rather simplistic and vague description on what is needed to comply with what is needed to ship with.

Critical observations without any real investigation of what has been presented leaves me to believe that certain people WORK for UPS and get on this site to try to disprove a report.

Since one can only post ONE picture at a time, thereport presented has been distorted and minimized.

This case was literally destroyed in many, many places, not just ONE.

the contents were broken in half and an "normal" handling could NEVER EVER have done this sort of damage to ANY package.

Trying to present an idea that this could be the problem is an effort to make this company not guilty of damaging this package which in turn makes me believe they WORK for UPS.

Let us think about this. Cardboard is even less than the thickness of this HARD PLATIC case. The case is NOT easily broken.

So, if you think a cardboard packaging could have withstood the abuse this case endured, you are gravely mistaken.

No one is going to ship a 8 pound item in a pine box closed with wood screws so it is absolutely bullet proof. Normal thinking would presume that the shiping company would employ handling that would not be abusive and wreckless.

Any attempt to try to disprove a claim in normal perameters is ludicrous and unfair and again makes me think they WORK for UPS.

That plastic case was intended for personal portability and not shipping. The $20 this OP mentioned is a retail markup some shipping locations charge. $20 would be on the high side as the actual UPS fee is only $8. That fee is an "irregular" fee that UPS and FedEx imposeonshipments that are not in acorrugate container.

Perhaps the OP attached the wrong picture, but the damage shown is far less than what was described. Thedamage photo indicates the case to be made out of thin brittle plastic not designed to withstand the normal shipping process. UPS and FedEx websites clearly define packaging criteria, including drop heights that packages must be able to handle in order to define the shipment as properly packed. The cellular foam in the case also has very little to no compression resistence. When that light duty foam is gently compressed, the distance between the outside of the plasic case and the item inside of it would be about a mere1/4 inch. Proper packaging for any carrier requires a minimum of 2" for a shipment of this apparent size and weight. The picture lookssimilar to a firearm case that was made simply toprotect a firearm from small bumps and scratches while storing it at home or personally carrying it while travelling. If a person decides to actually use it for the shipping container, he has to understand the light brittle plastic hinges and clasps are also prone to breaking off. This can easily happen with a conainer like this through any carrier under normal handling conditions while sitting on truck shelves or rolling down conveyors. It doesn't take any handling 'abuse' to see a container like this fail, even under normal personal use.

A container is actually supposed to protect contents, notthe container itself! If this OP wanted to also protect this brittleplastic container from scratches or cracking, he should have put it into a box. Most people understand this fact, and would not have shipped a container like this, or atleast understood why it cracked during normal handling. Unfortunately, as is the case with many complainers, rational logic is completely swept aside. All they want is restitution from a party that was not responsible for their problem.

Though OP's like the one here often don't comprehend this point, but there are actually complaints that are unreasonable, unfounded, ignorant, or just plain dishonest. This site is also designed to post complaints, but totally disregards comments from satisfied or otherwisecomplimentary customersfor the same businesses.

In this case, this complaint is unreasonable and exaggarated. To prevent a damage claim free-for-all in the industry, packaging requirements are clearly defined in carrier websites. The OP chooses to ignore carrier guidelines. It would be no different than buying a car, ignoring the service requirements for the warranty, then raising a fit that the manufacturer won't replace the engine even though the oil was never changed. Then the disgruntled car owner rushes to the RipOffReport site to file a complaint. Frankly, it would be comical, if it wasn't so sad.

You made the damage out to be something catastrophic on an "approved" shipping container. So is the singlevery cropped(or very close up) picture you posted the only damage?

Because there is "some" damage to the case in the picture. But that one section does not match up to your description. First how did the item get broken in half just from that? It also does not show how being run over could cause just that one section of damage, one would expect a lot more overall damage. As for a heavy object, that would be possible but itseems more consistant with something such as a hammer(or similar item) hitting it.

Also how was the case "approved"?

Received the package that the recipient sent back. I had to REFUND his mioney without the help of UPS.

The hard case has been completely destroyed. It looks like UPS either ran over the thing or an extremely heavy object was dropped on top of it.

I have sent pictures to the guy who is supposedly looking into this. There is not a packaging that would have survived this abuse. Especially if it had gone in even two cardboard boxes, one inside another. This is CLEARLY not a packaging problem.

He stated I had to provide picture because the "inspector" did not provid pictures to him in his supposedly report.

So far the process has taken well over a month with only more "evidence" needed by crawford insurance.

They have NOT provided me with ANY letter, just a statement online that my claim had been denied and they asked if I needed a letter.

I have all the emails from UPS and Crawford.

I am going to the court house this week and file a small claims on UPS.

I have been told that YES you can file in the county where you did business with the company involved and NO you do not have to go to their state to do so.

So many people are so very wrong with thier information. I am just having to go with what is told my by the people that have DONE this.

I would guess that ANY judge that sees what UPS has done to this hard case would not hesitate to award judgement in my favor.

This is just insane that one has to go through this when it is CLEARLY the fualt of UPS and NOT a packaging problem.

I agree with the previous responder. The vast majority of damage claims are due to packaging that did not meet common carrier guidelines. If no guideline was violated, which is easily explained in websites,the carrier has no grounds to deny a claim. The simple trick to avoid claim denial is to package to the guidelines. I have packed and shipped literally 1000's of packages with UPS and FEDEX. We have packagedvirtually anything and everything, includingitems like large framed glass artwork, china, fragile antiques, etc. In ten years, we have not had a single damage claim to any glass frame or dish that we have packaged. We had two miscellaneousdamage claims last year; bothwere approved.If the claimhad been denied, then we did something wrong (and I WOULDhavehad a wordwith the employee that packaged it!).

Seriously, small claims court? It is difficult to sue a corporation, especially when you need to sue them in the state that corporation resides. Obviously, before anyone goes on a bitching rampage, they should have researched all the facts online. It would take far more research and time for a small claims suit than it would take to read about proper industry packaging.It seems certain individuals aren't concerned with facts. If they don't get what they want, all they do is try to findpeople like themselves (misery loves company), then blame others for their own mistakes.

And to be fair, how many people bothersaying onlineabout their claims, "I would like to make a public announcement that my claim was approved."? I have never bothered doing that myself.

Yes. Yes. Yes. UPS insurance denies ALL claims the in first round. I have NEVER had a claim paid. And, in each case I proved the packaging was UPS compliant, AND proved it was UPS who did the damage or caused the loss. Read my other posts on this for details.

UPS "insurance" is a fraud. CRAWFORD INSURANCE is the agency who handles the claims.

The claim process and subsequent approval/denial protocol is the same for all common carriers. Without the guidelines clearly defined in the website, it would be a payout free-for-all. If a denied claim by one carrier will be denied for the same reason by other carriers.

If not packaged into another box, the "hard case surcharge is not $20, but rather $8.00. Assuming this complaint is legitimate, a detailed claim form would have been sent to this person explaining the reason for denial. It's unclear what "approved" means when refering to the hardcase. There is no hardcase pre-approved by UPS or FEDEX, but there are many companies that sell containers that state "Shipping Approved", which in itself means nothing but to pronote a sale.

Regarding the denial based on "insufficient packaging", what specifically did the report state? It's on the OP did not specify here. The report also gives simple to understand suggestions to meet packaging criteria in the future. There are several reasons internal object can break or containers themselves be damaged, if the weight and internal packaging are accomodated to the guidelines found in the carrier websites.

If this OP doesn't want this complaint written off as invalid, he/she could simply attach a copy of the claim here for readers to receive full details. Without the claim statement from UPS, the facts are too vague to startshutting down a major portion of the global shipping industry, as this OP would like to do. If attaching that claim document here is too difficult for the OP, what is it he really is capable of understanding or accomplishing regarding this complaint?

First of all, did UPS or the insurance company provide you with a WRITTEN denial and explanation? They must explicitly state how your packaging was inadequate. If not that is a major no-no in the insurance industry. Contact your state insurance commissioner and file a complaint. Let them process that first. If your claim is settled then case closed. If not then proceed to small claims court.

EVERYONE states the same thing No, everyone does not state the same thing. Just the customers that had their claims declined due to insufficient packaging. Was the shipping carton damaged? What is the item that was shipped?

I have had the same exact experience with UPS damaging my shipment and then the immediate denial of the claim. They DO deny all claims as a matter of policy. You then have to appeal, or take them to court. Horrible way to do business.