• Report: #1059808
Complaint Review:

United Reservation Services

  • Submitted: Mon, June 17, 2013
  • Updated: Fri, May 16, 2014

  • Reported By: Mark — Winterville North Carolina
United Reservation Services
13601 Preston Rd #w680 Dallas, Texas USA

United Reservation Services fails to deliver Dallas Texas

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I attended a 90 minute United Reservation Services and received a promotional gift voucher for attending.

The voucher is from the Travel Center, (see Rip-off reports for Travel Center) and offers a cruise.  The offer terms state the cruise voucher is for an inside cabin, and I am responsible for port fees and taxes approximately $55 per day. It also requires a $59 registration fee.

I paid my fee and submitted a cruise request. I received a price quote for the full fare; same $ as pricing I got from Carnival and other online cruise pricings. No discount, and much more than the 'port fees and taxes' I was prepared to pay.

I researched port fees. They are the costs imposed by the port of call by the port; the cruise line does not establish port fees. Any travel agent can tell you what the port fees are for a particular cruise.

I told the Travel Center that I know what the port fees and taxes are for the cruise, and that I was willing to pay that amount. To no avail. They said "The price quote stands as-is"

I sought help from United Reservation Services (see Ripoff Reports on URS)  To no avail. They defended the reputation of Travel Center, a company with a D- Better Business Bureau rating.

The United Reservation Services rep, Brandon Vidal, rolled over and played dead when he was confronted with the worthless voucher.  He was helpless when it came to getting it fullfilled by the Travel Center. Brandon Vidal likes to tell you he is a former Marine (see other URS Rip-off reports and also Brandon Vidal's rebuttal) but I never imagined anyone in a customer service position would give up so easlily.  Al he could do was tell me to call them.

This report was posted on Ripoff Report on 06/17/2013 02:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/united-reservation-services/dallas-texas-75240/united-reservation-services-fails-to-deliver-dallas-texas-1059808. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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