Report: #1020558

Complaint Review: United States Post Office

  • Submitted: Tue, February 26, 2013
  • Updated: Wed, February 27, 2013
  • Reported By: ragonarf — Chicago Illinois United States of America
  • United States Post Office
    475 L'ENFANT PLAZa
    Washington, District of Columbia
    United States of America

United States Post Office Post Office Bait and Switch Flat Rate Box Program Washington, District of Columbia

*UPDATE EX-employee responds: Postal rip off?

Show customers why they should trust your business over your competitors...

The U S Post Office aggressively advertises USPS Priority Mail FLAT RATE SHIPPING.  (If it Fits it Ships).  However, when you go to pay you find out you are shipping regular USPS Priority Mail and paying $2 to $3 more than advertised for FLAT RATE. 

1. The Post Office uses almost identical boxes for the two services (Flat Rate web site:   Priority Mail web site: 

2. The Post Offices load the lobby displays with regular priority mail boxes even though sample Flat Rate Boxes are displayed.  It is hard to find Flat Rate Shipping boxes and when i ask at the coutner they are usually out of stock.

3. The casual shipper will probably not notice any of this until its time to pay and they find out the price is a few dollars more than expected. [continued below]....
.....  Rather than starting from scratch they pay and the USPS has baited them with Flat Prices and switched to regular Priority Mail Rates.

I am a casual shipper and this has happened on the last two items i shipped.  On the second item, I was looking out for and they still got me (it was the almost identical boxes and the Post Office iwas in said they were out of the appropriate Flat Rate Boxes). so i paid the extra 3 bucks.

I think this happens quite a bit with the post office because its easier just to pay the extra and get done.  I also think the Post Office knows this and thats why the boxes are so similar and they push the regular priority boxes.      BAIT AND SWITCH.
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This report was posted on Ripoff Report on 02/26/2013 01:26 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE EX-employee responds

Postal rip off?

AUTHOR: LauraL - (United States of America)

As an ex-window clerk for the USPS, I believe you may not understand that you can ORDER all the postal supplies you for free.  But please understand that sometimes the flat-rate boxes are not the cheapest way to send your Priority Mail!  We used to check both ways for the customer, just to make sure we were giving them the best rate.  If your particular post office isn't stocking the boxes you need, TELL the postmaster or OIC of that office.  I stopped working for a contract station over a year ago, and I just ordered a supply of the boxes I'd normally use.  If you have a reliable scale, you can go to the website and by plugging in a few numbers, decide which kind of box you need - a flat-rate or a regular Priority Mail box.  The stations were also given "flat-rate" stickers to put on boxes if we ran out of "flat-rate" pre-marked boxes.  A tip - if you are mailing a light-weight item in your state or a nearby state, a regular Priority Mail box is usually the best rate.  Most older and more knowledgeable clerks will help you decide which is best.  I'd not take any chances of getting supplies at the Post Office, I'd order everything online.  They deliver right to your door.
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