• Report: #256829
Complaint Review:

United States Postal Service

  • Submitted: Mon, June 25, 2007
  • Updated: Tue, June 26, 2007

  • Reported By:Mesa Arizona
United States Postal Service
www.usps.com Mesa, Arizona U.S.A.


*UPDATE EX-employee responds: USPS

*Consumer Comment: Solution probably begins with a new postmaster....

*Consumer Suggestion: Josh, a very easy solution here.

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Here is the story,

We were at home on Saturday June 23 all day. We go out and get the mail in the afternoon and find a package delivery slip stating they attempted to deliver at 8:30am, I was in the front room right by the door watching TV at that time. They never attempted to deliver anything. They were too lazy to walk it up to our door (typical government employee). We called the 800 customer service number to ask them to hold the package until Saturday when we can pick it up because we have lives (unlike postal employees) and don't get home until after 5pm when the post office closes. The lady on the phone told us she could not help us because we don't have the Article Number, well guess what, our moron mail carrier never wrote it. So she told us to put the slip back in our mailbox with instructions to leave it at the door. We did, and guess what, Moron didn't even bother looking at our slip. We called customer service this evening and the lady rudely told us they were closing soon and to call back tomorrow!!! There's our tax dollars at work. The US Postal Service SUCKS!!!! Especially in Mesa Arizona! When I moved from one part of Mesa to another, it took these morons 2 months to forward all my mail after endless phone calls to the post office and to customer service! If they send this package back (to Russia where it came from), I will hold them responsible for the shipping costs! I would NEVER hire anyone into a real job that worked for the US Postal Service, because that would mean they are incompetent and unprofessional!

Mesa, Arizona

This report was posted on Ripoff Report on 06/25/2007 05:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/united-states-postal-service/mesa-arizona-85203/united-states-postal-service-rude-lazy-incompetent-unprofessional-morons-sleezebags-r-256829. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds


AUTHOR: Atlanta Guy - (U.S.A.)

Just for your own information - The United States Postal Service is not, and has not been a department of the Federal Government since 1972. As such, your tax dollars do not support the USPS. Their money comes from the postage you pay to have your mail delivered. And, yes, your carrier was lazy.
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#2 Consumer Comment

Solution probably begins with a new postmaster....

AUTHOR: Thomas - (U.S.A.)

Some people simply do not make good managers.

One solution might be to rent a P.O. box that is available during extended lobby hours. Use it for your important deliveries. Maybe use it for all your mail. This would be (a lot) cheaper than seeing a doctor for an ulcer.

Renting a P.O. box is probably a lot cheaper than the camera system Steve suggested. Once you do have your camera recordings you must then "correct" your problem by getting the right people to "accept your evidence" and "act positively" on it. There's a thought: Getting any part of the US Gov't (including the USPS) to "act positively" on solid proof!

We have the occasional rural mis-delivery problem here. I stopped getting mail from BoatUS because the P.O. thought there was no such address. But everything else was delivered with no apparent problems. This is still a mystery.

Also consider FedEx and UPS for important packages but you will probably pay more. We have had two occasions where a UPS driver could not find our house despite UPS drivers having been here many times previously. Of course I am always meeting new UPS drivers. I never learn where the previous UPS drivers went.

Another solution: Move. Do not live where life is unplesant.
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#3 Consumer Suggestion

Josh, a very easy solution here.

AUTHOR: Steve - (U.S.A.)


I, too have had this experience some places I have lived. Fortunately here in Bradenton, the carriers and all USPS staff are fantastic. And, I lived in Mesa, Apache Junction, Tucson, and Phoenix. I have seen what you are speaking of. I had the most problems with the USPS when I lived in Midwest City, OK.

The first solution is to stay off the phone. Go into the location where your carrier's manager is and file a written complaint. Get a copy of it. If you don't get satisfaction, escalate it to the Postal Inspector's office in Washington DC.

The second solution is to set up a cheap digital camera setup that is triggered by the opening of your mailbox, or a proximity sensor. Use 2 cameras, one aimed at your mailbox and one aimed at your front door. Be sure your system uses time and date.

Now, the next time this happens, you have the evidence to send this jerk looking for a job at Walmart. Then he can be as lazy and stupid as he wants to be!
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