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Report: #64900

Complaint Review: United States Postal Service - Richardson Texas

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  • Reported By: richardson Texas
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  • United States Postal Service USPS Richardson, Texas U.S.A.

United States Postal Service, USPS, Post Office DISCRIMINATED AGAINST! abused & mistreated, corruption ,evil dirt bags, the business that doesnt give a dam Richardson Texas

*Consumer Suggestion: Print Postage at home and dropoff/pickup

*Consumer Comment: choose another carrier

*Consumer Comment: ill-behaved children in public

*Consumer Comment: From one ebayer to another...

*Consumer Suggestion: Making complaint may result in prosecution

*Consumer Comment: Well said mark and Gretchen

*Consumer Comment: Well said mark and Gretchen

*Consumer Comment: Well said mark and Gretchen

*Consumer Comment: Well said mark and Gretchen

*Consumer Comment: I don't feel sorry for the OP.

*Consumer Comment: Your not alone Sheri

*Consumer Comment: kids or not, Sheri was a customer

*Consumer Comment: Still No Excuse

*Consumer Comment: 30 Minutes?????

*Consumer Comment: Why Did It Take So Long?

*Consumer Suggestion: Go to a Post Office That Has the "Self Checkout" and You Can Mail Your Packages 24 Hours a Day and Do Not Have to Deal With Postal Employees

*Consumer Comment: USPS employees are people, too.

*Consumer Suggestion: How to avoid the long lines

*Consumer Comment: DO NOT SWITCH TO UPS!!!!

*Consumer Comment: A Very Sad Day for the Post Office

*Consumer Suggestion: Same here

*UPDATE EX-employee responds: Complaints and the Post Office

*Consumer Comment: The Post office doesn't discrimiate - THEY ARE RUDE TO ALL!

*Consumer Comment: Totally Unprofessional

*Consumer Comment: Totally Unprofessional

*Consumer Comment: Totally Unprofessional

*Consumer Comment: Totally Unprofessional

*Consumer Comment: Ok, this response is coming from the mother of 4 children

*Author of original report: TO "STICKY" G RETCHEN .. Just because my son was crying, doesn't mean he is ill-behaved

*Consumer Suggestion: Consider accessing www.usps.com

*Consumer Suggestion: This is a sticky situation

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I am a seller on eBay; therefore, I make daily trips to the post office. I mail at least 20 packages per day. I have a 2-year-old son, so I make it a point avoid the post office during busy hours. I went a post office near my home this morning at approximately 10 A.M. I have been to this particular post office at this time before and have never had to wait in line longer than 10 minutes.
This morning, however, I ended up waiting in line for 45 minutes, and ended up not getting a chance to mail my items.

When I arrived at the post office, there were three people in line ahead of me. There was one clerk, and she was servicing someone. I proceeded to wait in line. I stood in that line without moving for thirty minutes. Finally, another clerk came out, and the first clerk finished with her one customer. The clerks, however, did not take any more customers. They were setting up their areas, and doing something on their computers. I can understand having to prepare your work area, but why were both clerks doing so at the same time?

As the clerks busied themselves with their areas, the line grew. Finally, someone opened a line at the stamp/info desk. She requested that people from the front of the line with small packages or simple transactions move to her line. I did as she instructed, as all of my packages were small (under 1-pound and 6X9 inches). Once I had all of my things moved over to her line, she glanced at my bag of parcels and told me "Ma'am I can't take you, you have too many packages." "Too many?" I asked. "Yes, you will have to go back to the other line." She stated. I did as she requested, although I still don't understand her reasoning. How can you mail too many packages? Isn't that what the post office does- mail a bunch of packages? I believe she just didn't want to take the time to do her job.

Regardless, I moved everything back to the other line, and stepped back in line as the third person, the same exact place I had been. An employee then told me that I couldn't cut in line and was forced to go to the end of the line. This employee had even witnessed me try to go to the other line and get turned away.

At this point my son and I had been standing in line for close to forty five minutes. My son began to get cranky and cry. I tried to comfort him, but there is not much comfort for a baby who has been standing in a post office line for so long. Determined to get my packages shipped, I remained in line, and tried to entertain my son. The employee who had asked me to move to the back of the line approached me once more. This time the employee informed me that other customers were annoyed with my son's crying, and asked me to leave.

I feel I have been discriminated against for being a Mother. I have seen other people with their children in the post office and know that my child is not the only child to act up while in line. As a matter of fact, my son is well behaved in comparison to some of these children. It is my regret that I didn't get this employee's name, or ask to speak to a manager before I left the post office. I was highly upset by this matter and had an appointment to make.

If having children in a post office is a problem, why don't they offer a drive-thru service, or even a pick-up service like UPS? I am a paying customer just like everyone else who was in line. If I am not wanted at the post office because I have "too many packages" or a cranky child, I will have to take my business elsewhere, and I will advise my friends and family to do the same.

Sheri
richardson, Texas
U.S.A.

This report was posted on Ripoff Report on 07/29/2003 03:34 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-states-postal-service/richardson-texas-75080/united-states-postal-service-usps-post-office-discriminated-against-abused-mistreated-64900. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
31Consumer
0Employee/Owner

#31 Consumer Suggestion

Print Postage at home and dropoff/pickup

AUTHOR: Greg - (U.S.A.)

POSTED: Thursday, August 03, 2006

I know this topic started a long time ago, and things change. Maybe things vary by location,also. I do know that I am a full time eBay seller and I have never once stood in a line at the post office. I do all my shipping from home. print postage online and then schedule a free pickup ( if you have at least 1 Priority package they will pikc it all up, upto 70 lbs I think) OR drop it off in the box when they are closed. I do most of my shipping at 3-4am. That way I never have to see a clerk. Sometimes I schedule pickup and leave everything on the porch and they take it when they deliver the daily mail.

In this day and age whenever I see an eBayer complain about standing in line at USPS, I have to wonder why they are going there in the first place. If you do any kind of consistent shipping its so much easier to just automate everything. Why waste the time, money, gas,etc.

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#30 Consumer Comment

choose another carrier

AUTHOR: Grace - (U.S.A.)

POSTED: Tuesday, July 18, 2006

I had a problem with the usps also - they decided after talking to my neighbor that I had moved and held my mail instead of putting it in my mailbox. I went to the post office and spoke with the postmaster who said they had the right to hold my mail because I had moved.

I informed him he was wrong and I hadn't (nor had i ever filled out a card saying i had moved) but he said too bad and he couldn't give me my mail without proof that I hadn't moved. He ended up sending all my mail back to the senders. I tried to go through all the right channels, but got nowhere - the people over him basically said they didn't care about me or my mail.

I thought it was against the law to tamper with mail, but apparently, it isn't for the postmaster.

I would suggest using ups or another shipping method. The usps isn't worth it.

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#29 Consumer Comment

ill-behaved children in public

AUTHOR: Peter - (U.S.A.)

POSTED: Tuesday, July 18, 2006

The complainant claims: "Just because my son was crying, doesn't mean he is ill-behaved"

The post office is a professional place of business, NOT romper room. If you cannot control your kid so that he is not causing a disturbance that affects everyone in line, you should hire a babysitter to properly care for him while you run your errands. Why should the whole world have to put up with your son wailing at the top of his lungs?

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#28 Consumer Comment

From one ebayer to another...

AUTHOR: Robert - (U.S.A.)

POSTED: Tuesday, July 18, 2006

Sheri, as somone who also sells things on ebay, I learned the easy way is to print your shipping labels and postage online. If you use pay pal (I know, I know, tons of problems, etc..) its simple to do.

No waiting in line!

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#27 Consumer Suggestion

Making complaint may result in prosecution

AUTHOR: Christian - (U.S.A.)

POSTED: Tuesday, July 18, 2006

Ex-USPS employ Joe in Tempe, AZ, wrote:

"My advise to anyone who is having a problem with their local station is the complain, and do it often. And to the correct source. If you have a problem in the Window Service, don't hesitate to demand the Manager. If he does not give you satisfaction, request to speak to his boss instead.

"Keep pushing until you get all the way up to the Postmaster in you have to."

This is exactly what my wife and I did in regard to the improper, unprofessional, and abusive behavior of a local postmaster. I am going to file my own report so won't go into here except to say that we went through proper channels and never used abusive language, made threats, or told lies. After receiving our complaint letter, the Secretary to the Postmaster General of the United States contacted my local sheriff's office and filed a harassment complaint.

So, please be careful when following suggestions to complain. The squeaky wheel will not get the grease but may get jail time regardless of the validity of the complaint. The USPS exists as a near monopoly and has little interest in or need for customer satisfaction.

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#26 Consumer Comment

Well said mark and Gretchen

AUTHOR: Jane - (U.S.A.)

POSTED: Saturday, June 10, 2006

There is NOTHING more annoying than being in line behind someone with a screaming child!
The funny thing about that situation is that it seems that the mother of said child is 'used to the crying and screaming' and can therefore tune it out, meanwhile the rest of the people in earshot are ready to chew on nails.
********
I really appreciated the reply by Gretchen and others who were kind enough to point out that other people have just as much right to be at the post office as you do! NO ONE wants to hear your screaming child and YES you should have mailed the packages at a later date. As an ebay seller myself, mailing 20 packages a day is quite a bit of work. (And if you are taking 20 on any given day to the post office, it is very plausable that you have at least 40 or 50 active listings (some pay late, dont pay, pay by snail mail etc. Prior to the sale you have to take pictures of said items, write listings complete with an item description, list the auction and reply to emails regaring any questions a potential buy might have, follow up with payment emails, package the items, then to ship and mail them. If you are doing that volume, It is safe to assume that you have a very flexible full time job....COULD it be that the poor child was just starving for some attention?

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#25 Consumer Comment

Well said mark and Gretchen

AUTHOR: Jane - (U.S.A.)

POSTED: Saturday, June 10, 2006

There is NOTHING more annoying than being in line behind someone with a screaming child!
The funny thing about that situation is that it seems that the mother of said child is 'used to the crying and screaming' and can therefore tune it out, meanwhile the rest of the people in earshot are ready to chew on nails.
********
I really appreciated the reply by Gretchen and others who were kind enough to point out that other people have just as much right to be at the post office as you do! NO ONE wants to hear your screaming child and YES you should have mailed the packages at a later date. As an ebay seller myself, mailing 20 packages a day is quite a bit of work. (And if you are taking 20 on any given day to the post office, it is very plausable that you have at least 40 or 50 active listings (some pay late, dont pay, pay by snail mail etc. Prior to the sale you have to take pictures of said items, write listings complete with an item description, list the auction and reply to emails regaring any questions a potential buy might have, follow up with payment emails, package the items, then to ship and mail them. If you are doing that volume, It is safe to assume that you have a very flexible full time job....COULD it be that the poor child was just starving for some attention?

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#24 Consumer Comment

Well said mark and Gretchen

AUTHOR: Jane - (U.S.A.)

POSTED: Saturday, June 10, 2006

There is NOTHING more annoying than being in line behind someone with a screaming child!
The funny thing about that situation is that it seems that the mother of said child is 'used to the crying and screaming' and can therefore tune it out, meanwhile the rest of the people in earshot are ready to chew on nails.
********
I really appreciated the reply by Gretchen and others who were kind enough to point out that other people have just as much right to be at the post office as you do! NO ONE wants to hear your screaming child and YES you should have mailed the packages at a later date. As an ebay seller myself, mailing 20 packages a day is quite a bit of work. (And if you are taking 20 on any given day to the post office, it is very plausable that you have at least 40 or 50 active listings (some pay late, dont pay, pay by snail mail etc. Prior to the sale you have to take pictures of said items, write listings complete with an item description, list the auction and reply to emails regaring any questions a potential buy might have, follow up with payment emails, package the items, then to ship and mail them. If you are doing that volume, It is safe to assume that you have a very flexible full time job....COULD it be that the poor child was just starving for some attention?

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#23 Consumer Comment

Well said mark and Gretchen

AUTHOR: Jane - (U.S.A.)

POSTED: Saturday, June 10, 2006

There is NOTHING more annoying than being in line behind someone with a screaming child!
The funny thing about that situation is that it seems that the mother of said child is 'used to the crying and screaming' and can therefore tune it out, meanwhile the rest of the people in earshot are ready to chew on nails.
********
I really appreciated the reply by Gretchen and others who were kind enough to point out that other people have just as much right to be at the post office as you do! NO ONE wants to hear your screaming child and YES you should have mailed the packages at a later date. As an ebay seller myself, mailing 20 packages a day is quite a bit of work. (And if you are taking 20 on any given day to the post office, it is very plausable that you have at least 40 or 50 active listings (some pay late, dont pay, pay by snail mail etc. Prior to the sale you have to take pictures of said items, write listings complete with an item description, list the auction and reply to emails regaring any questions a potential buy might have, follow up with payment emails, package the items, then to ship and mail them. If you are doing that volume, It is safe to assume that you have a very flexible full time job....COULD it be that the poor child was just starving for some attention?

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#22 Consumer Comment

I don't feel sorry for the OP.

AUTHOR: Marc - (U.S.A.)

POSTED: Tuesday, April 25, 2006

I feel for all the people that are in line behind her. They stop in to mail a package and they get stuck behind "the E-Bay Queen." There are ways to mail business items other than holding up a lot of other people in a consumer line obviously not equipped to handle 20 packages for one customer. Add a crying two-year old to the mix and it's pure arrogance on her part and misery for anyone else. If someone did that to me, I'd ask the post office to limit people to two packages, then go to the end of the line for the next two. That way no-one else would have to wait on her. I wonder how many people pull into the lot, spot her in line, and just go home in disgust, to try again when she's not around. She's abusing the system for her own financial gain .

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#21 Consumer Comment

Your not alone Sheri

AUTHOR: Gerry - (U.S.A.)

POSTED: Tuesday, April 25, 2006

First off most of the letter carriers I have dealt with are great and decent people! it's the Clerks at the post office that are rude and obnoxious! Why? Well they are Union and a government organization! They feel entitled to treat people like dirt! That's why there are signs in the post office stating it's a felony to assault a postal employee. Here is just one example! During the Christmas rush there was a long line! An hour before closing. I was in line already for 45 mins! I window open! 2 others closed, and of those one was filing her nails and the other was doing something on the computer. Finally a manager comes out 15 min to closing and tells us he is opening. Half of us switch over, and he waits in just one customer and then announces that the window is closed! And walks in the back with a smirk! These are the type that cannot do anything else in life! Slowly its changing, now with more competition layoffs in the USPS will soon become a reality and we will be treated to their sob stories on the news! I cant wait!

Dont bother complaining! The complaint will simply go to some high paid slug who will simply laugh!

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#20 Consumer Comment

kids or not, Sheri was a customer

AUTHOR: Lisa - (U.S.A.)

POSTED: Tuesday, April 25, 2006

This message if for Karen in Plymouth, MA and G Retchen in Omaha,NE. Please go back to your response submitted by the two of you and re-read them. Maybe they should open a "NO KIDS ALLOWED" Post Office or maybe they should open a "NON CHILD MOM BY CHOICE" post office.

Just a suggestion.

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#19 Consumer Comment

Still No Excuse

AUTHOR: C.a. - (U.S.A.)

POSTED: Tuesday, April 25, 2006

I've run into the same type of situation in checkout lines. You're standing there just trying to make your purchases and get on with your day, and someone in front of you decides to have a big-a$$ discussion with the clerk about the brand of dog food they're buying or some dumba$$ thing...or they wait until they're CHECKING OUT to ask a bunch of questions about one of the products. Usually these people have nothing else to do that day and all the time in the world. THAT'S FINE - I have nothing against these nice, older people except that there's a TIME & a PLACE to have their discussions and ask a bunch of questions, and it's NOT in the checkout line with a bunch of people waiting. Same applies to the post office!

And I do practice what I preach. If there are people waiting behind me, I'm very conscious of that & I try not to take up the clerk's time unnecessarily. In situations like this, clerks should politely tell the customer that they have to keep the line moving but that they'll be glad to chat with them after their shift is over. (I guarantee the chatty customer won't want to wait that long.) If it's a bunch of questions about a product AS THEY'RE CHECKING OUT, I'd ask them to step aside to discuss it with a manager while I continue with other customers. If it's an old lady at the post office wanting to look at each and every stamp, same thing: ask her to step to the side and look to her heart's content while I continue serving other customers.

A little more efficiency, intelligence and creativity would go a LONG way towards better customer service!

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#18 Consumer Comment

30 Minutes?????

AUTHOR: Cory - (U.S.A.)

POSTED: Tuesday, April 25, 2006

30 minutes is right. If anyone has read any of my post about the post office they SURE know I'm not a fan of them. But the few times I have to go, there's some little old lady who wants to look at each and every single stamp that avilable. She'll take one of this one and two of the one with the pretty little flowers on it and three of the one with the cute bird on it. Because the pretty little flowers remind her of her granddaughter and they have the same kind of bird at her grandson's house. Then she can't remember where her credit card is, in her purse and she doesn't remember if she has enough in her check book to cover the $2.34. THAT is not the counter clerks fault.

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#17 Consumer Comment

Why Did It Take So Long?

AUTHOR: C.a. - (U.S.A.)

POSTED: Monday, April 24, 2006

It's ludicrous that a clerk took 30 minutes to wait on one person! Ten minutes or so - the time she's accustomed to waiting - seems about right. Thirty minues is just plain asinine! Being an eBay seller, this lady probably had all her ducks in a row, packages all ready, and the dumba$$ clerk turns her away? Meanwhile, the clerk at the counter is helping for 30 MINUTES someone with probably one transaction? All we ask for is a little efficiency and intelligence in our daily lives! Is that too much to ask?

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#16 Consumer Suggestion

Go to a Post Office That Has the "Self Checkout" and You Can Mail Your Packages 24 Hours a Day and Do Not Have to Deal With Postal Employees

AUTHOR: Brad - (U.S.A.)

POSTED: Monday, April 24, 2006

Sheri,

I am not sure what part of Richardson you live or where the closest post office is to you but you do have options in or around you so you don't have to be at the mercy of the postal clerk. I am going to list several post offices that I know have the "self checkout" stations where you can weigh your package, buy your postage and ship the packages 24 hours a day / 7 days a week all in one transaction. I wouls suggest using one of these locations so you can mail them at your convenience and not be at the mercy of the USPS to waste your time.

The locations are:
1) Coit and Parker Road, Plano, TX
2) Coit and Hedgecoxe, Plano, TX
3) Preston and Summerside, (between Frankford and Campbell located north of the State Farm Insurance Headquarters office), Dallas, TX
4) Noel Road near the Galleria Mall, (North of Alpha), Dallas, TX
5) Abrams and Skillman (Just South of Skillman midway between Skillman and Northwest Highway on the east side), Dallas, TX
6) MacArthur Road, Irving, TX Just north of 635-Lyndon B. Johnson Freeway on MacArthur and before you get to Valley Ranch where the Cowboys practice.

I am not sure if Richardson has any of these self checkout stations at the locations.

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#15 Consumer Comment

USPS employees are people, too.

AUTHOR: Jess - (U.S.A.)

POSTED: Monday, April 24, 2006

I think it's a good idea to keep in mind that the people who work at USPS are normal people, who have good and bad days. I have had amazingly good experiences at USPS, and some not so good experiences. Just like I'm sure in jobs I've done that when I'm having a great day I have great customer service skills, and on other days my skills are not so great.

The bottom line with the Post Office is that usually if you are friendly and understanding of the fact that clerks have to deal with long lines and people who are generally rude, dismissive, and in a huge rush, then you will probably get pretty good service. Both my parents have worked at the Post Office for more than 20 years, so I know what it's like to be on the recieving end of the type of people who come into the post office and treat clerks poorly.

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#14 Consumer Suggestion

How to avoid the long lines

AUTHOR: Carl - (U.S.A.)

POSTED: Friday, September 10, 2004

I would suggest registering for an online account with USPS. I use it quite a bit for my law practice. If you are sending your eBay packages via USPS or Priority Mail, you can print the labels online with postage if you have a credit card. You can also request a free pickup for your packages. You aren't using stamps, so there's no need to go to the Post Office. The only thing you can't seem to do is buy insurance for your packages, but I think Express Mail automatically comes with $100 insurance.

Priority Mail is a pretty good bargain for 2-3 day shipping, but FedEx and UPS do have decent prices on 2-3 shipping options. FedEx seems to be cheaper than UPS. I don't know DHL's pricing.

You also might try a regional shipper. I sometimes use a company called California Overnight that delivers packages in California, Nevada & Arizona for rates even lower than USPS.

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#13 Consumer Comment

DO NOT SWITCH TO UPS!!!!

AUTHOR: Shauna - (U.S.A.)

POSTED: Tuesday, August 31, 2004

Sheri;

I will not go into the child situation here, I simply wanted to add my own warning in Julie's suggestion to "switch to UPS". You may want to look up the complaints about UPS versus the Post Office when it comes to shipping. Claims do not get paid. Insurance is a joke. UPS does not make good on the "free" $100.00 insurance, or, ESPECIALLY, if you purchase excess value insurance! Wow, does that go straight into their pockets!!! If you are a heavy eBay user, selling, buying, shipping, I offer you a very friendly and very serious warning, GO WITH ANYONE BUT UPS. Like I said above, just look on this site, and also around the web. There is also a class-action lawsuit against UPS on their policy of " But it wasn't packed right". Just trying to save you alot of $ and alot of headaches. And hey, your kid is just being that--a kid. Everyone got too wrapped up in that part and ignored your main complaint. But for a Postal worker to ask you to leave is so ridiculous!! FAIR WARNING: PLEASE DO NOT TAKE YOUR BUSINESS TO UPS!!!

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#12 Consumer Comment

A Very Sad Day for the Post Office

AUTHOR: Julie - (U.S.A.)

POSTED: Monday, July 12, 2004

Joe, In Tempe AZ....that is so upsetting for me to hear, that the post office enjoys their reputation for poor customer service. I have enjoyed the rare occassion of a good postal worker and also a carrier, unfortunately it was always suprising.

On the other hand, when I get a bad UPS or Fed Ex carrier, that is suprising, so in reality the Post office obviously tells me that they just don't care. Every business deals with undesireables, but you do not just shoo them out of your hair to get rid of them, because most of us are truly in need of your services, and you have agreed to offer them!

I have stopped using the USMail for my business, in fact I don't even use it personally. I used to spend about 15,000.00 per year, that was in my first 2 years of business with the Post Office. I am sure that would be up to about 25,000 this year. However, I now spend that money with UPS and I do not even sent my personal mail through the postal service, I pay all my bills online and send any important documents ground via UPS.

It makes me sad, as I found your service to be mostly reliable, it's your customer service that turned me off, such an easy thing to fix!

In most cases, it WAS the manager who was rude to me, it WAS the postmaster who didn't care that I was upset. So until I hear that they have done a major reform at the post office and create a customer service for the customer, I won't be back.

My business will continue to grow, and I will be willing to pay more to ship my packages for a smile and a good attitude! My customers can't wait around for the USPS and neither can I. Good luck to you all, but my advice is still to switch to UPS or another daily carrier. Your customers won't mind paying the extra 1.00 or so, as mine had all had the same experiece with the USPS at one time or another and praised my switch for their shipping needs.

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#11 Consumer Suggestion

Same here

AUTHOR: Shane - (U.S.A.)

POSTED: Sunday, July 11, 2004

I went to the post office as well I have had no problems with takening about 50 packages or more small ones and some priority. Until I went to this one person and he was rude. All the other people i have seen never told me that back in 1996 USPS.com has had a pass where the consumer can not have more than 6 packages come to the window.

So he did take my packages and I left with a copy of this because he was a pest and wanted to makes sure I took it home.. So I thought to my self how can I really buy pass the USPS.com. Well We have about 1000 or more packages each month so I ues Stamps.com. The only hick up is that you have international you have to go to the Postoffice...

So what is going to hurt is this.. You do your domestic at home and take the packages in and hand them to them they can't tell you no because they are already done. So you do the internationals and they can't tell you no because there is no one that will do it but USPS. So do yourself a favore you can do your domestic's at home on Stamps.com and then have the driver pick it up on the website there is a form to fill out.

Then if you have internationals. Take them in and you should have no problems. This is information for all of you that has the smae problem with USPS. If you would like to contact me please email at [DELETED] I will not give my business out because I don't want to be deleted. Thank you for your time.

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#10 UPDATE EX-employee responds

Complaints and the Post Office

AUTHOR: Joe - (U.S.A.)

POSTED: Sunday, July 11, 2004

I am a 24 year veteran of the USPS, having worked many positions, including Window Service and Consumer Affairs. I have dealt with both sides of the counter, and one thing I learned in all my years at the Post Office, was that the squeaky wheel does indeed get the grease.

My advise to anyone who is having a problem with their local station is the complain, and do it often. And to the correct source. If you have a problem in the Window Service, don't hesitate to demand the Manager. If he does not give you satisfaction, request to speak to his boss instead.

Keep pushing until you get all the way up to the Postmaster in you have to. Trust me, they will end up going out of their way to make you happy, and to make you go away. Our station kept a supply of stamps on hand in the Consumer Affairs office to give out and placate people to get them on their way. Sad to say, the main goal was not always to fix the problem for the customer, but to shut him up and out of our hair.

Be careful not to complain too much, however, at your local station. Our CA dept. had a "crank file" for repeat offenders shall we say. People who would come in weekly with the same complaints, year in and year out. Make sure your complaints are valid, because even with the lousy reputation that the USPS enjoys, there really are some people working there who will take your complaint seriously, and try to find you a solution. And you'll probably end up with some free stamps out of the ordeal.

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#9 Consumer Comment

The Post office doesn't discrimiate - THEY ARE RUDE TO ALL!

AUTHOR: Julie - (U.S.A.)

POSTED: Monday, June 28, 2004

Sheri, I have experienced the same treatment here in Dallas and in Richardson from the postal workers. You can't put a box over 1lb in the drop box, it's a security issue, but if your boxes are under 1lb I would defintely print your labels from Paypal, as they now offer it for free for Priority Labels and it allows your customers to track yoru package. This will help you to just drop off your packages at the window that has a lower counter, you don't have to wait in line. This has saved me many hours and also many frustrating days.

The USPS has big problems when it comes to customer service, you have no where to complain and nothing is done even if you do complain. They feel they can treat you like nobody because they are untouchable. I feel the only way to let them hear you is do like I did, SWITCH TO UPS and get a daily pick up, it's actually cheaper in most cases than the Postal service, insurance is free up to 100.00. Open an account via UPS.com, not through paypal, get a daily pick up for like 7.00 a week and the rates will go down big time! A NICE man/woman will come to your house everyday and smile at you and help you out. They will probably also greet your son with respect.

God Bless you and your beautiful child and I hope this helps, it wasn't you as a Mother, they are just not in the business of customer service!

Take care and Best of Luck to you!

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#8 Consumer Comment

Totally Unprofessional

AUTHOR: Tina - (U.S.A.)

POSTED: Tuesday, June 08, 2004

There is simply no reason, given the amount of employees and their obviously casual demenor, why SOMEONE could not take the time to try and help this woman, instead of putting her down for having a crying child. I certainly would not expect to wait that long given the circumstance and number of employees that were working. You may not feel it is your job to entertain or be concerned with someone else's child, but I guarantee you, the world would be a better place if we could try to put ourselves in other peoples positions. The person with the most stress, wait time, and packages was treated the worst, while everyone else with their little light weight packages were accomidated. This is ridiculous. If it were me, I definately would have tried to help this lady rather than throw her out the door. Obviously, this office is not a professional establishment. I would be curious to know what zipcode this office services, since I have recently had a gift card stolen from my mail. Someone ripped open the envelope, and took the gift card, but left my birthday card in tact. It looked like a letter opener or other sharp object was used. I am the only one with a key to my mailbox.

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#7 Consumer Comment

Totally Unprofessional

AUTHOR: Tina - (U.S.A.)

POSTED: Tuesday, June 08, 2004

There is simply no reason, given the amount of employees and their obviously casual demenor, why SOMEONE could not take the time to try and help this woman, instead of putting her down for having a crying child. I certainly would not expect to wait that long given the circumstance and number of employees that were working. You may not feel it is your job to entertain or be concerned with someone else's child, but I guarantee you, the world would be a better place if we could try to put ourselves in other peoples positions. The person with the most stress, wait time, and packages was treated the worst, while everyone else with their little light weight packages were accomidated. This is ridiculous. If it were me, I definately would have tried to help this lady rather than throw her out the door. Obviously, this office is not a professional establishment. I would be curious to know what zipcode this office services, since I have recently had a gift card stolen from my mail. Someone ripped open the envelope, and took the gift card, but left my birthday card in tact. It looked like a letter opener or other sharp object was used. I am the only one with a key to my mailbox.

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#6 Consumer Comment

Totally Unprofessional

AUTHOR: Tina - (U.S.A.)

POSTED: Tuesday, June 08, 2004

There is simply no reason, given the amount of employees and their obviously casual demenor, why SOMEONE could not take the time to try and help this woman, instead of putting her down for having a crying child. I certainly would not expect to wait that long given the circumstance and number of employees that were working. You may not feel it is your job to entertain or be concerned with someone else's child, but I guarantee you, the world would be a better place if we could try to put ourselves in other peoples positions. The person with the most stress, wait time, and packages was treated the worst, while everyone else with their little light weight packages were accomidated. This is ridiculous. If it were me, I definately would have tried to help this lady rather than throw her out the door. Obviously, this office is not a professional establishment. I would be curious to know what zipcode this office services, since I have recently had a gift card stolen from my mail. Someone ripped open the envelope, and took the gift card, but left my birthday card in tact. It looked like a letter opener or other sharp object was used. I am the only one with a key to my mailbox.

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#5 Consumer Comment

Totally Unprofessional

AUTHOR: Tina - (U.S.A.)

POSTED: Tuesday, June 08, 2004

There is simply no reason, given the amount of employees and their obviously casual demenor, why SOMEONE could not take the time to try and help this woman, instead of putting her down for having a crying child. I certainly would not expect to wait that long given the circumstance and number of employees that were working. You may not feel it is your job to entertain or be concerned with someone else's child, but I guarantee you, the world would be a better place if we could try to put ourselves in other peoples positions. The person with the most stress, wait time, and packages was treated the worst, while everyone else with their little light weight packages were accomidated. This is ridiculous. If it were me, I definately would have tried to help this lady rather than throw her out the door. Obviously, this office is not a professional establishment. I would be curious to know what zipcode this office services, since I have recently had a gift card stolen from my mail. Someone ripped open the envelope, and took the gift card, but left my birthday card in tact. It looked like a letter opener or other sharp object was used. I am the only one with a key to my mailbox.

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#4 Consumer Comment

Ok, this response is coming from the mother of 4 children

AUTHOR: Karen - (U.S.A.)

POSTED: Thursday, July 31, 2003

Sheri,

Your child is little and waiting in line with you for 45 minutes. He gets antsy and upset. I don't believe that makes him an ill mannered child at all. Other than that, Gretchen made some excellent points. No, you should not have been treated equal to those with fewer packages because you did not have a few packages. The words "simple transactions" should have been your clue that 20 would be unacceptable. Simple transactions would be purchasing stamps, mailing one or two packages, and sending a letter registered mail. If you use the post office that much it should have been obvious to you.

It would have been proper for the person who denied you service to tell the other person that you were to be taken care of next. THAT is a legitimate complaint which you should file with the Postmaster for that branch. Other than that, you are wrong to think for even a moment that you deserve special consideration because you have a small child. In general, people who believe that are also the people who say their children do nothing wrong later. Take my advice-drop that special attention attitude now before you end up in a very bad place when your child is older.

And to be honest- once your little one started to get worked up (for whatever reason) you should have left with him immediately. It would have saved you an awful lot of stress along with easing the discomfort of your child. The packages could have waited a couple more hours to be mailed. It was your child's irritability that you should have been more concerned about at that moment. And I have to admit it drives me NUTS when people do not consider the feelings of their little ones in situations like this but instead choose to rudely subject others to their little ones' crying. When my kids were little (they are now 17, 15, 14 and 11) and got upset in that way, it didn't matter what I or my husband was doing at that moment-we left the store immediately with the child and finished our errands at another time. To this day, we are able to bring them into restaurants and have complete strangers come to our table and tell us what wonderfully behaved children we have. And it's all because we never let them think for a moment that behaviour like that was acceptable regardless of the reasons for it.

Just take some time to think about it, Sheri. And don't put down someone simply because they have chosen not to have children. That is actually quite childish behaviour by itself.

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#3 Author of original report

TO "STICKY" G RETCHEN .. Just because my son was crying, doesn't mean he is ill-behaved

AUTHOR: Sheri - (U.S.A.)

POSTED: Tuesday, July 29, 2003

I feel for you, being childless by choice. Where do you get off trying to tell me "the magnitude of misbehaving children in public." When you have experienced raising a child, which I doubt you ever will, then we will talk about handling misbehavior. Just because my son was crying, doesn't mean he is ill-behaved. You must not have had a childhood. Were you one of those who was born a 30 year old and does not realize that a "whining, crying, ill-behaved youngster" is what you yourself once was? As for the "express line" the lady stated she was taking customers with small packages from the front of the line. She saw how many packages I had, she could have stated she was taking people with a small amount of packages. Also, if someone were in line in front of me, and had to get out for whatever reason, and then got sent back to the line, I would gladly let them back into their place. Then again, I'm not a self centered old fart like you. I hadnt been out of the line longer than 30 seconds. You say you "know that it is frustrating being a mom and having to run errands". How could you know this unless you are a mom? I never said it was frustrating being a mom. That is the best thing in the world, the frustrating thing is people like you who think that they are too good to hear a whining, crying toddler. I think you need to re-read my report. I am not asking for special treatment. I am asking for equal treatment. I should have been treated as an equal to those with few packages, and those poor childless people like yourself. I pity you.

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#2 Consumer Suggestion

Consider accessing www.usps.com

AUTHOR: Jacqueline - (U.S.A.)

POSTED: Tuesday, July 29, 2003

www.usps.com is a web site for Postal Inspectors. There may be a way you can communicate your experience to them. This is just an idea, they might say, it doesn't define fruadulent activity, but they could still offer some tips or refer you to another site.

You might consider writing the Richardson Main Branch Post Master. Explain your experience to him, just like you did here. Submitting this report is a good thing, consider writing a letter to the Editor of your local newspaper. There may be someone else who had the same experience, but was wary about telling anyone.

On the flip side, these are really different times. The Post Office staff might be paranoid, with the whole package situation. I'm not making excuses for them, but the nature of their business did go through a change, after the unibomber, 9-11, and anthrax. They still didn't have the right to treat you that way.

Your Post Master at the Main Branch might have some insight, and by all means, try to find another branch. There's no reason to give that branch your money, and your business. Also the Post Master doesn't necessarily have to know specific names. The entire staff was there, and none of them offered to help.

The Post Master might need to know about the 30 to 45 minute waits. This might not be a normal standard. If there is neglect, and unprofessional behavior, the proper authorities might need to reprimand the staff.

I hope you don't have to go throught the same thing, at another branch. Just the same, stand your ground.

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#1 Consumer Suggestion

This is a sticky situation

AUTHOR: G Retchen - (U.S.A.)

POSTED: Tuesday, July 29, 2003

I know that it is frustrating being a mom and having to run errands. But it is important to try not to use that as an excuse for special treatment. When the woman opened up the stamp counter to try to expedite the line, it is implied that one cannot bring 20+ packages to that window. It is similar to the express line at the supermarket. It is meant for people with very few items.

If you leave one line, you cannot just assume you can go back to your exact place in it later. It is customary to go to the end of the line. Therefore it is important to wait patiently for your turn, since once you exit the line you may have to wait at the end for a much longer period of time.

As for your child, it is very difficult for parents to understand the magnitude of misbehaving children in public. For childless-by-choice people like myself, there is nothing more annoying than a whining, crying, ill-behaved youngster in a public place, especially somewhere people are forced to remain in line to wait their turn, and have no choice but to endure the cries and carrying-on of a little one. If you cannot control your child per proper public ettiquette, perhaps you should not bring him to the post office or other public places. The USPS DOES offer pick-up service. Check their website - you can file a simple pick-up request online and they will come straight to your door. Other companies offer pick-up service as well.

The bottom line is - I know it is frustrating mailing many packages and bringing a small child with you, but understand the rules ahead of time which are designed for the common good of everyone. If everyone in the entire post office has to wait in line, then it is not fair for you to go jumping from line to line, and also not fair for them to have to listen to your crying tottler.

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