Complaint Review: United Van Lines And Armstrong Relocation Company - Fenton Missouri
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- United Van Lines And Armstrong Relocation Company 1 United Drive Fenton, Missouri United States of America
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- Category: Moving Companies
United Van Lines And Armstrong Relocation Company Criminals, theft, deception Fenton, Missouri
*Consumer Comment: File a Complaint at protectyourmove.gov
*UPDATE Employee: Our response,
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We relocated from Dallas to Atlanta. Armstrong Relocation and United Van Lines were hired to do our move. The employees arrived late and had a negative attitude. When I requested a new team I was denied and told they all had background checks. Our safe and it's contents were stolen by one or more of the men who moved us the same evening while still in Dallas, per police report. 3 of the 5 men had criminal backgrounds, per police report. The moving company representative advised me a month before the move that if I had anything of value I was afraid of having stole to place it in my safe and do not disclose the contents on the high value list of items. I did this and now the company is refusing to reimburse us the full value of our stolen items even though they employed criminals who robbed us and their rep. gave me the instructions which I followed.
This report was posted on Ripoff Report on 11/04/2010 02:56 PM and is a permanent record located here: https://www.ripoffreport.com/reports/united-van-lines-and-armstrong-relocation-company/fenton-missouri-63026/united-van-lines-and-armstrong-relocation-company-criminals-theft-deception-fenton-mis-658553. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
File a Complaint at protectyourmove.gov
AUTHOR: movinghelper - (United States of America)
SUBMITTED: Friday, April 06, 2012
File a complaint at http://www.protectyourmove.gov
against the carrier United Van Lines and the agent Armstrong Relocation
#1 UPDATE Employee
Our response,
AUTHOR: Armstrong Relocation - (United States of America)
SUBMITTED: Friday, March 30, 2012
We sincerely regret the loss of merchandise during the move.
The safe in question was stolen while the driver was in transit and not at residence. A police investigation found no connect between the loss and the crew and no charges were filed. The customer was compensated for the safe however they were not compensated for the contents because there was no documentation of anything being in the safe.
Prior to the move customer is given a high value inventory form to list such items. We would not give a customer a high value inventory form then instruct them to not use it. The customer was instructed by the surveyor that the contents of a safe are not covered while in transit. The coordinator also instructs the customer to list high value items and take extraordinary value items with them.
Once again we are sincerely sorry for the incident but we feel the customer was fairly compensated.
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