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Report: #1177372

Complaint Review: Universa Diagnostic Solutions - Oceanside Select State/Province

  • Submitted:
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  • Reported By: Dr. Hecht — New York
  • Author Not Confirmed What's this?
  • Why?
  • Universa Diagnostic Solutions 105 Copperwood Way Oceanside, Select State/Province USA

Universa Diagnostic Solutions UDS Ultrasound Universal Diagnostic Solutions, Selling cheap chinese ultrasound systems, No Support Oceanside California

*REBUTTAL Owner of company: Does Dr. Hecht Exist? If Yes, Please Come Forward....

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My experience with Universal Diagnostic Solutions, Portable Ultrasound Review: I purchased a chinese portable ultrasound system from Universal Diagnostic Solutions last year with the notion that their units are just as good as any other main brand system. This company promised me the ultrasound system was new, reliable and had great image quality. False. Image quality is extremely poor, and the system is extremely confusing and cumbersome to use. Not to mention the issues i've had with the system Less than a year after my purchase, my machine is having issues , freezing, randomly shutting down, not recognizing the transducers, and Uiversal Diagnostic Solutions has been extremely slow returning calls and emails to offer any assistance. I'm now having to work directly with the manufaturer to solve my issue. This is a nightmare, I'm losing business every day this portable ultrasound system from UDS is down. Please don't fall for the smoke and mirrors, it may seem like a good deal at first, please take it from me. I would not buy a portable ultrasound from Universal Diagnostic Solutions again. Universal Diagnostic Solutions does not know their products, and does not stand by them after it's been delivered. Beware of UDS ultrasound. 

This report was posted on Ripoff Report on 09/17/2014 09:49 AM and is a permanent record located here: https://www.ripoffreport.com/reports/universa-diagnostic-solutions/oceanside-select-stateprovince-92058/universa-diagnostic-solutions-uds-ultrasound-universal-diagnostic-solutions-selling-che-1177372. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

Does Dr. Hecht Exist? If Yes, Please Come Forward....

AUTHOR: UDS Administration - (USA)

POSTED: Tuesday, December 22, 2015
First and foremost, UDS representatives are required to complete an entire customer service process when working with a new or returning customer. 

 

That process consists of a discussion with Q&A from both parties in trying to determine the customer needs. After discussing, products are then presented with features, options, and price.

In the ultrasound industry, it remains a fact that usually the higher the system price has, the better the results are in image quality and optimal workflow. Some of the lower priced systems do not perform as well as the higher priced systems, but nonetheless UDS takes pride in providing the best after purchase service and support in the industry. This doctor has apparently based his or her purchase on budget alone and is now displeased with it's performance. That is if this doctor really exists.

 

Secondly, we are in a highly competitive industry with shrewd tactics from competitors. We can only believe that this doctor does not really exist simply because we have no record of a Dr. Hecht in our database. There is no quotation, invoice, or shipment record for anyone of that name. Furthermore, there is no mention of the system model. It is competitors like this that cause a dark cloud to hover over our industry and there is no room for it let alone time to deal with it. Many products come from overseas and it is unfair to label a certain country's products as "cheap". Some of our best manufacturers have factories overseas. This includes GE, Siemens, Philips, Mindray, Samsung, Chison, Sonoscape, and Draminski to name  a few.

 

Dr. Hecht, if you exist, please call us to discuss anytime at (760) 754 3288 or toll free (800) 416-7567. Our technicians are standing by to help you.
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