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Report: #1216382

Complaint Review: Universal Auto Plaza/Kenan Moose - Orlando Florida

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  • Reported By: Sean — Orlando Alabama USA
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  • Universal Auto Plaza/Kenan Moose Orlando, Florida USA

Universal Auto Plaza/Kenan Moose Scammed me out of my money put down on a car Orlando Florida

*REBUTTAL Individual responds: Falsified information......

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I put $595 down on a 2006 Infiniti G35 on July 11,2014. An Kenan Moose the sales rep at universal auto plaza told me that the car would be ready in 48 hours. So I waited 2 days an then no car so I decided to asl for my money refunded back to me he said Okay. But everytime I asked to come get the money he told me he was in tampa an at diffrent car autions. So I decided to call the store an ask one of the other reps where he was an he happended to be in the office after he told me he was at auction in tampa. So he issued me a check for the $595 an it bounced. I was going to go to a diffrent lot but then he said he just got in a car way better than the Infiniti an he would let me get that with 3500 more dollars he would let me get the car cash out the door. He then puts me in a car only to tell me to bring it back so he can fix it then he tells me he was never going to fix the car an that he just wanted to reposess the car an I wouldn't be able to get my deposited down payment back because of the repo. I asked for copies of my receipts at time of putting the 3,500 down an he told me countless times the ink was down an so was the system so I didn't think a business would be this grimey an sneaky so I didn't think anything of it.

This report was posted on Ripoff Report on 03/17/2015 01:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/universal-auto-plazakenan-moose/orlando-florida/universal-auto-plazakenan-moose-scammed-me-out-of-my-money-put-down-on-a-car-orlando-flo-1216382. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Individual responds

Falsified information......

AUTHOR: moose - (USA)

POSTED: Monday, April 06, 2015

We hate to accused of unfortunate situations and wish every one of our clients a successful relationship with their lender and themselves. 

We attempted to purchase said client a vehicle. Unfortunatly it is beyond difficult to assist a client when they purposly falsified payroll from his employer in hopes of increasing his monthly income to get a vehicle loan. It was then AFTER he took possession of his 2006 BMW 545 fully loaded extremly clean vehicle that his story started to change. It was then left in my lap to verify his income which came back FAKE. It was in my best ideals to sell his account for half the worth and allow him to keep driving. After countless phone calls informing him that he has a payment the car was finally reposseed due to a first payment default clause. 

We inform our customers that they need to be upfront and honest with us. 

As for his "refund" unfortunatly the damages and mileage and condition placed upon our luxury unit surpasses any monies he placed down. We only asked that he respected us and our property and neither was completed. 

I, kenan moose, was acting in occordance to the florida laws and statue and looking out for the best interest knowing that this customer did not or was never going to make his payments and just give me excuses after excuses. 

We are willing to answer any more questions.

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