Universal Car Lift poor customer service, poor customer satisfaction, Waite Park Minnesota

Hello, I am an employee with Universal Car Lifts responding to this consumer complaint. We would first like to say that customer satisfaction is our priority. We recived your order for dust sheilds for a 2000 Ford Explorer (as stated in our paypal order). Here is the order copied and pasted from our Paypal website log:

*************************************************

Name:
olanzo butler (The sender of this payment is Verified)
Email:
olanzogbutler@***.com
Payment Sent to:

sales@universalcarlifts.com

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Total Amount:
$134.00 USD
Fee:
-$4.19 USD
Total:
$129.81 USD


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Item Amount:
$99.00 USD
Shipping:
$35.00 USD
Handling:
$0.00 USD
Quantity:
1
Item Title:
22 and 23 Inch Rim Dust Shields
Date:
May 10, 2008
Time:
10:34:22 PDT
Status:
Completed



Seller Protection Policy:
Eligible




Attn. Sellers:
You must ship to the address shown below to be protected under PayPal's Seller Protection Policy.



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Shipping Address:
olanzo butler
** ***** st
#11
north *******, MA *****
United States
Confirmed

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Payment Type:
Instant

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Shipping:
[ Print Packing Slip | Add Tracking Info ]



-------------------------------------------------



Description:
olanzo butler

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Refund:
To refund this payment in part of full for any reason, please use the Send Money tab. The Refund Payment option is available for 60 days after a payment was sent.







Note:
2000,ford,explorer




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*************************************************

We can print this page directly from paypal and email / fax it to you as well if you would like to see it. I'm very sorry you mistakenly selected the incorrect vehicle when ordering your sheilds. Our company policies (as stated on our website) are no returns on custom built parts which includes custom bolt pattern sheilds. The sales person you spoke with on the phone reguarding a return was correct in doing their job in refusing to return the custom built items. In most situations we would not be able to do anything additional to help you at this point. However, due to the situation and the fact that you are 100% convinced you ordered the correct items we would like to compromise on a solution that would make you happy. There is a possibility (although I have no idea how) that paypal somehow decided to switch the vehicle from an expedition to an explorer. Please give us a call at your earliest convinience as we would like to discuss options avalible to make you a happy customer. Thank you again for your business and we look forward to hearing from you. When calling please ask for Al. Thank you!

so i shipped back the product after the person gave me a r.m.a number so when they got the product they would know what it was for. ( return the product to seller and refund my back to my credit card after the bull s**t 30% restocking fee')

but low and behold now there's a problem cause i painted the rim dust covers ( inwhich i told them that cause i was waiting for my rims to arrive ) but i did paint them black. well i could see if i painted them red, purple or some odd color. but now there un sellable.

so do you think there gonna ship them back to me no! but i bet there gonna resell them!! all ready painted black.

so now the guy tells me i have to purchase the rim dust covers again at $134.00 ( but the guy cant tell me why the price switches to $124.00 on the wesite but that the site has problems lol lol lol ) scam!!

no s*** it has problems!!

$134.00 paid
$35.00 shipped back
total loss for this crap $169.00



do not shop here cause if you do the product might come wrong and your screwed or if you paint it your screwed.....

so when you get it go and have it put on 1st and if it doesn't fit then its gonna be you fault cause you ordered for the wrong vehicle......

Hello, I am sorry but on your order you specified a 2000 explorer not a 2000 expedition. This would be why the bolt pattern is not right. I can waive the the custom bolt pattern charge but you would have to cover the shipping and restocking. Sorry for any inconvience, Al

* funny how companys set up websites and when there's a mess up they 98% of the time try and blame the buyer for the mess up!

*LOOK I KNOW WHAT I DRIVE!

I DONT DRIVE A EXPLORER THATS NOT WHAT I CLICKED ON ( SO MUCH FOR YOU SO CALLED SPECIAL BOLT PATTERN CHARGE CAUSE THAT PATTERN SENT TO ME IS FOR A EXPLORER NOT A EXPEDITION ALL YOU GONNA DO IS SEND ME 4 PREMADE 2000 FORD EXPEDITION RIM DUST COVERS) THAT IM GONNA END UP PAYING FOY AGAIN! FOR THE 3RD TIME!! AND YOUR NOW GONNA CHARGE ME A RESTOCKING FEE!!!! THE MESS UP WAS ON YOUR END. I'M THE PERSON WHOSE WASTED MIONEY.

AND WHERE DOES THE WORD SPECIAL BOLT PATTERN COME FROM IF YOU SEND ME THE CORRECT BOLT PATTERN :) AND YOUR GONNA TRY AND CHARGE ME FOR IT. MORE LIKE THE CORRECT BOLT PATTERN SORRY FOR THE ERROR DUE TO OUR WEBSITE.

AND YOU STILL HAVENT TOLD ME WHY THE PRICE CHANGES WHEN YOU ORDER THE RIM DUST COVERS. ITS EITHER $124.00 OR $134.00 FOR A 2000 FORD EXPEDITION

AND NOW YOU WANNA TELL ME I ORDERED WRONG. THEN SEND ME THE INVOICE OF WHAT I ORDERED?

I DRIVE A 2000 FORD EXPEDITION PLAIN AND SIMPLE.

Ripoff Report: By Consumers, For Consumers

Hello, I am sorry but on your order you specified a 2000 explorer not a 2000 expedition. This would be why the bolt pattern is not right. I can waive the the custom bolt pattern charge but you would have to cover the shipping and restocking. Sorry for any inconvience, Al

* funny how companys set up websites and when there's a mess up they 98% of the time try and blame the buyer for the mess up!

*LOOK I KNOW WHAT I DRIVE!

I DONT DRIVE A EXPLORER THATS NOT WHAT I CLICKED ON ( SO MUCH FOR YOU SO CALLED SPECIAL BOLT PATTERN CHARGE CAUSE THAT PATTERN SENT TO ME IS FOR A EXPLORER NOT A EXPEDITION ALL YOU GONNA DO IS SEND ME 4 PREMADE 2000 FORD EXPEDITION RIM DUST COVERS) THAT IM GONNA END UP PAYING FOY AGAIN! FOR THE 3RD TIME!! AND YOUR NOW GONNA CHARGE ME A RESTOCKING FEE!!!! THE MESS UP WAS ON YOUR END. I'M THE PERSON WHOSE WASTED MIONEY.

AND WHERE DOES THE WORD SPECIAL BOLT PATTERN COME FROM IF YOU SEND ME THE CORRECT BOLT PATTERN :) AND YOUR GONNA TRY AND CHARGE ME FOR IT. MORE LIKE THE CORRECT BOLT PATTERN SORRY FOR THE ERROR DUE TO OUR WEBSITE.

AND YOU STILL HAVENT TOLD ME WHY THE PRICE CHANGES WHEN YOU ORDER THE RIM DUST COVERS. ITS EITHER $124.00 OR $134.00 FOR A 2000 FORD EXPEDITION

AND NOW YOU WANNA TELL ME I ORDERED WRONG. THEN SEND ME THE INVOICE OF WHAT I ORDERED?

I DRIVE A 2000 FORD EXPEDITION PLAIN AND SIMPLE.

Ripoff Report: By Consumers, For Consumers

Hello, I am sorry but on your order you specified a 2000 explorer not a 2000 expedition. This would be why the bolt pattern is not right. I can waive the the custom bolt pattern charge but you would have to cover the shipping and restocking. Sorry for any inconvience, Al

* funny how companys set up websites and when there's a mess up they 98% of the time try and blame the buyer for the mess up!

*LOOK I KNOW WHAT I DRIVE!

I DONT DRIVE A EXPLORER THATS NOT WHAT I CLICKED ON ( SO MUCH FOR YOU SO CALLED SPECIAL BOLT PATTERN CHARGE CAUSE THAT PATTERN SENT TO ME IS FOR A EXPLORER NOT A EXPEDITION ALL YOU GONNA DO IS SEND ME 4 PREMADE 2000 FORD EXPEDITION RIM DUST COVERS) THAT IM GONNA END UP PAYING FOY AGAIN! FOR THE 3RD TIME!! AND YOUR NOW GONNA CHARGE ME A RESTOCKING FEE!!!! THE MESS UP WAS ON YOUR END. I'M THE PERSON WHOSE WASTED MIONEY.

AND WHERE DOES THE WORD SPECIAL BOLT PATTERN COME FROM IF YOU SEND ME THE CORRECT BOLT PATTERN :) AND YOUR GONNA TRY AND CHARGE ME FOR IT. MORE LIKE THE CORRECT BOLT PATTERN SORRY FOR THE ERROR DUE TO OUR WEBSITE.

AND YOU STILL HAVENT TOLD ME WHY THE PRICE CHANGES WHEN YOU ORDER THE RIM DUST COVERS. ITS EITHER $124.00 OR $134.00 FOR A 2000 FORD EXPEDITION

AND NOW YOU WANNA TELL ME I ORDERED WRONG. THEN SEND ME THE INVOICE OF WHAT I ORDERED?

I DRIVE A 2000 FORD EXPEDITION PLAIN AND SIMPLE.

Ripoff Report: By Consumers, For Consumers

Hello, I am sorry but on your order you specified a 2000 explorer not a 2000 expedition. This would be why the bolt pattern is not right. I can waive the the custom bolt pattern charge but you would have to cover the shipping and restocking. Sorry for any inconvience, Al

* funny how companys set up websites and when there's a mess up they 98% of the time try and blame the buyer for the mess up!

*LOOK I KNOW WHAT I DRIVE!

I DONT DRIVE A EXPLORER THATS NOT WHAT I CLICKED ON ( SO MUCH FOR YOU SO CALLED SPECIAL BOLT PATTERN CHARGE CAUSE THAT PATTERN SENT TO ME IS FOR A EXPLORER NOT A EXPEDITION ALL YOU GONNA DO IS SEND ME 4 PREMADE 2000 FORD EXPEDITION RIM DUST COVERS) THAT IM GONNA END UP PAYING FOY AGAIN! FOR THE 3RD TIME!! AND YOUR NOW GONNA CHARGE ME A RESTOCKING FEE!!!! THE MESS UP WAS ON YOUR END. I'M THE PERSON WHOSE WASTED MIONEY.

AND WHERE DOES THE WORD SPECIAL BOLT PATTERN COME FROM IF YOU SEND ME THE CORRECT BOLT PATTERN :) AND YOUR GONNA TRY AND CHARGE ME FOR IT. MORE LIKE THE CORRECT BOLT PATTERN SORRY FOR THE ERROR DUE TO OUR WEBSITE.

AND YOU STILL HAVENT TOLD ME WHY THE PRICE CHANGES WHEN YOU ORDER THE RIM DUST COVERS. ITS EITHER $124.00 OR $134.00 FOR A 2000 FORD EXPEDITION

AND NOW YOU WANNA TELL ME I ORDERED WRONG. THEN SEND ME THE INVOICE OF WHAT I ORDERED?

I DRIVE A 2000 FORD EXPEDITION PLAIN AND SIMPLE.

Ripoff Report: By Consumers, For Consumers

Hello, I am sorry but on your order you specified a 2000 explorer not a 2000 expedition. This would be why the bolt pattern is not right. I can waive the the custom bolt pattern charge but you would have to cover the shipping and restocking. Sorry for any inconvience, Al

* funny how companys set up websites and when there's a mess up they 98% of the time try and blame the buyer for the mess up!

*LOOK I KNOW WHAT I DRIVE!

I DONT DRIVE A EXPLORER THATS NOT WHAT I CLICKED ON ( SO MUCH FOR YOU SO CALLED SPECIAL BOLT PATTERN CHARGE CAUSE THAT PATTERN SENT TO ME IS FOR A EXPLORER NOT A EXPEDITION ALL YOU GONNA DO IS SEND ME 4 PREMADE 2000 FORD EXPEDITION RIM DUST COVERS) THAT IM GONNA END UP PAYING FOY AGAIN! FOR THE 3RD TIME!! AND YOUR NOW GONNA CHARGE ME A RESTOCKING FEE!!!! THE MESS UP WAS ON YOUR END. I'M THE PERSON WHOSE WASTED MIONEY.

AND WHERE DOES THE WORD SPECIAL BOLT PATTERN COME FROM IF YOU SEND ME THE CORRECT BOLT PATTERN :) AND YOUR GONNA TRY AND CHARGE ME FOR IT. MORE LIKE THE CORRECT BOLT PATTERN SORRY FOR THE ERROR DUE TO OUR WEBSITE.

AND YOU STILL HAVENT TOLD ME WHY THE PRICE CHANGES WHEN YOU ORDER THE RIM DUST COVERS. ITS EITHER $124.00 OR $134.00 FOR A 2000 FORD EXPEDITION

AND NOW YOU WANNA TELL ME I ORDERED WRONG. THEN SEND ME THE INVOICE OF WHAT I ORDERED?

I DRIVE A 2000 FORD EXPEDITION PLAIN AND SIMPLE.

Ripoff Report: By Consumers, For Consumers