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Report: #884775

Complaint Review: Universal Fidelity,LP/Hollywood Video/Movie Gallery, Inc. - Houston Texas

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  • Reported By: rebek — Albany New York United States of America
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  • Universal Fidelity,LP/Hollywood Video/Movie Gallery, Inc. PO Box 941911, Houston, TX 77094-8911 Houston, Texas United States of America

Universal Fidelity,LP/Hollywood Video/Movie Gallery, Inc. Scam?! Defunct company puts us in collections for false late fees! Houston, Texas

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Ridiculous.  Haven't rented anything from Hollywood Video in more than 3 years since they closed down.  Never received a single notice from them about any outstanding late charges/fees.  Then yesterday, more than 3 years since our last rental, we get a collections notice from scumbag collection agency Universal Fidelity, LP, claiming we owe $50 for two unreturned rentals.  I look at my old credit card statements, and have proof we paid a late fee for said rentals in July 2009.  $25.  I call the collection agency, and they admit in one breath we returned the videos on July 2, 2009, but then in the same breath say we owe $25 each for the two "missing" videos.  They claim the credit card charge I have on my statement "must be for something else at Hollywood."  I remember this late charge clearly by the way, because it was the only late fee we ever had there, and it was large.  Then I request that they send me proof of this balance, because we have NEVER heard anything from Hollywood Video, never received a single communication from them about these supposed fees.  The woman says they don't have to provide it.  I say it says on their letter that indeed they do.  She says, "well, you can try, but our judgement department can say no."  WTF?  How is this s**t even legal??  If this isn't a scam, I don't know what is.  Now I can look forward to a collection agency chasing us for fraudulent charges.  Great.  FU, Hollywood Video.  You deserved to go out of business. And FU, Universal Fidelity, LP.  What a bunch of liars and thieves you are.

This report was posted on Ripoff Report on 05/18/2012 02:24 PM and is a permanent record located here: https://www.ripoffreport.com/reports/universal-fidelitylphollywood-videomovie-gallery-inc/houston-texas-77094-8911/universal-fidelitylphollywood-videomovie-gallery-inc-scam-defunct-company-puts-us-884775. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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