Complaint Review: UNIVERSAL MONEY CARD ATM - EL PASO Texas
- UNIVERSAL MONEY CARD ATM 9052 ALAMEDA AVE EL PASO, Texas U.S.A.
- Phone:
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- Category: Banks
UNIVERSAL MONEY ATM UNIVERSAL ATM WHEN I ATTEMPTED TO WITHDRAW MONEY FROM ATM, MONEY WAS NOT DISPENSED BY ATM BUT IT WAS DEBITED FROM MY BANK ACCOUNT EL PASO Texas
*Consumer Comment: File a dispute...
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On Saturday May 3, 2008 at around 8:42 AM (Mountain Time) I went to an ATM machine located inside a Diamond Shamrock store on 9052 Alameda Street. The first transaction I tried was to withdraw $300.00 gave me an error message:
0625-17850 WITHDRAWAL INCOMPLETE INVALID AMOUNT
I then tried a withdrawal for a smaller amount of $200.00 and the ATM did the usual procedure as I waited for the money to come out of the machine, the screen went blank and gave a quick error message which I didn't have enough time to read, but that said something about network communications error or something about network. I immediately notified the person who was working at the time at the counter for Diamond Shamrock. This person said that it was not the first time that this particular ATM had done that to customers, that there have been various incidents when people try to withdraw money and the ATM never gives them their money, but the withdrawal appears on their debit cards.
In other words, the ATM did everything as it normally does except for the fact that it didn't give me my $200.00 I was trying to withdraw from the stupid machine. . I spoke to someone from Wal-Mart money card trying to stop them from paying the ATM and nobody could help me. The $200.00 that I am missing are from my payroll which are keeping me behind on necessities I have for my family. If anyone knows if there is a legal action that can be taken against Universal money, please help. It has been more than a month and I still have not heard a word from Universal money to fix their screw up.
Daniel
El paso, Texas
U.S.A.
This report was posted on Ripoff Report on 06/07/2008 09:42 AM and is a permanent record located here: https://www.ripoffreport.com/reports/universal-money-card-atm/el-paso-texas-79907/universal-money-atm-universal-atm-when-i-attempted-to-withdraw-money-from-atm-money-was-n-338022. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
File a dispute...
AUTHOR: Striderq - (U.S.A.)
SUBMITTED: Sunday, June 08, 2008
with your bank. They will contact Universal and get the audits tapes & video from the ATM. When they confirm the money was not dispensed they can adjust your account.
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