Universal Sales And Service trying to defraud me $345 on warranty refund Spokane Washington

this complaint has been taken care of by Universal Sales and Service. They paid back part of the money in May 2004.   In May 2004, I tried to access the Ripoff Report on the internet so I could withwithdraw my complaint but for some reason could not find it online!   I was recently Googling them to see if they had any vans for sale and was shocked to see my complaint still posted.   In the last 5 years, our family members have purchased 3 vans from them and have been satisfied with their prices and service.   If possible, please withdraw my original complaint from the Ripoff Report.

         Sincerely David 

In mid-October my credit card company (Chase Bank) issued a credit to me for $1056.90 after I sent them paperwork documenting how Universal Sales and Service promised me a refundable extended warranty and did not refund me after I cancelled within the allowed time frame. This refund stood until 2-27-04 when Chase Bank regretfully informed me that they would have to charge it back because the warranty price was not written up on the sales contract. Universal Sales sent 2 different conflicting stories, one to the local BBB and one to the Washington State Attorney General's office. In their letter to the BBB, they admitted that I purchased a warranty but they changed the price from $975 to $630 on the contract! I have a copy of a check they tried to give me for $605 ($630 minus a $25 paperwork fee) but I would not accept it.(By the way, the RipOff Report is exactly right in their criticism of the BBB. The BBB definitely sides with the businesses that pay them subscription fees and against the little guy who gets taken advantage of.) In their letter to the attorney general's office, they changed their story completely and said that they had included the extended warranty at no cost! Apparently they are not aware that both the BBB and the attorney general's office shared copies of their correspondence with me. I have them dead to rights in an OBVIOUS LIE! Let my experience be a lesson for the consumer to get everything written up on the contract when purchasing a vehicle and an extended warranty. The day I bought the vehicle, I was in a desperate situation. Our regular vehicle was in the shop for transmission repair and was not ready as promised. We were already one day late on our vacation trip to Minnesota. Renting a vehicle was exorbitant so I decided to purchase a vehicle and resell it after we came back (which I did) I had been up since 5 am that day and was signing paperwork on the car at about 7 pm. I wasn't thinking about all the details on the contract. The salesman said the warranty was refundable if cancelled within 30 days. I trusted him. He seemed like a nice guy. Apparently, you can't trust anyone these days. This is still not over. I will immediately make a claim in small claims court and unless the judges are in the pocket of unscrupulous auto dealers, I expect to get a judgement in my favor. If it takes picketing outside this business to get my refund, I will do it. DO NOT PATRONIZE this dishonest business and get everything in writing when you buy a car!