Report: #246502

Complaint Review: Universal Subscription Agency

  • Submitted: Wed, May 02, 2007
  • Updated: Wed, May 02, 2007
  • Reported By: Richardson Texas
  • Universal Subscription Agency
    PO Box 94107
    Las Vegas, Nevada

Universal Subscription Agency (USA) Failure to Refund Las Vegas Nevada

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On 3/14/07, two young men knocked on my apartment door. The gentleman explained that they were selling magazines to earn money for their senior trip, and that the top seller would earn a trip to Cancun.The gentleman convinced my wife to purchase two magazines, and issue individual checks for each.

On 3/17/07, I sent by certified mail, the approved cancellation notices, and requested a return receipt.
I received the return receipt from the United States Postal Service.

On 04/02/07, I left a voice message for USA to contact me regarding refund status. USA did not return my phone call.

On 04/03/07, I called USA again, and spoke with Merrill. Merrill acknowledged that the cancellations were received on time, but that the checks had already been deposited. Merrill suggested that I could email or fax front/back copies of the cleared checks as proof that they were deposited, and not returned. Merrill further suggested that refund would be sent 24-48 hours after receipt of the images, or 38 days after the deposit of the check.

On 04/04/07, I emailed USA with images of the front/back of my cleared checks, and received an auto-response from their server.Having received no refund by 04/20/07, I contacted USA again, and left a voice message, which was never returned.

Six separate times, on 04/23/07, I contacted USA to speak with them, but nobody answered, and their voice mailbox was full, and not accepting new messages.

Also on 04/23/07, I emailed USA to obtain status on the refund. USA did not respond.

Another voice message was left for USA on 04/25/07, and again on 04/26/07, twice.

Again on 05/02/07, I attempted to contact USA, but their voice mailbox is full, and not accepting messages.

So, here I sit, with $110 tied up by USA, which it appears will never be returned, just like my phone calls and email messages.

Richardson, Texas
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