• Report: #936287
Complaint Review:

University of Phoenix Online

  • Submitted: Mon, September 03, 2012
  • Updated: Mon, September 03, 2012

  • Reported By: AmadMama — Bloomfield Kentucky United States of America
University of Phoenix Online
Internet United States of America

University of Phoenix Online AXIA Paying for materials that I am unable to access when downloaded. Internet

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I have been a student with the University of Phoenix online for quite sometime. I asked that I recieve a printed book at the beginning of my courses because it is easier for me to complete assignments and courses this way. Since I already paid $90 per book I did not see it being a big deal. Instead I am told to download and print the book from my own computer. First of all I do not have some huge external memory to download and hold all of these books on my computer, second if I went to the library and printed a 636 page book at $.10 a page I would have to pay $63.60 for a book that I have already paid $90 for. What is the sense in that? When I downloaded the book to my computer I figured I could save it and download a copy to a disk so I could take it with me to work or where ever I have computer access. Nope it can not be done. Upon downloading the book I found I have a bunch of encrypted codes and the chapters are not complete. I also found that if I am not connected to the internet I can not even view the material because I can not "verify and sign" a page stating it is a protected document.

So then my big question is why am I being charged an outrageous $90 for a book that I can not have? I have paid for 6 courses already, one of which used the same book but I had to pay $90 both times for. The community colleges in my state send a print book at no extra cost to online students to aid them in their courses, UofP is a for-profit school and makes more than enough money to send it's students out a book at the beginning of a class so why the rip off?

This report was posted on Ripoff Report on 09/03/2012 09:38 AM and is a permanent record located here: http://www.ripoffreport.com/reports/university-of-phoenix-online/internet/university-of-phoenix-online-axia-paying-for-materials-that-i-am-unable-to-access-when-do-936287. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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