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Report: #66646

Complaint Review: University Of Phoenix Online - Internet

  • Submitted:
  • Updated:
  • Reported By: Miami Florida
  • Author Not Confirmed What's this?
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  • University Of Phoenix Online www.uophx.edu Internet U.S.A.

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I had already attended my local college and a university in California so, I thought that all universities were interested in teaching and providing counseling and support to students until they graduate. I was wrong. UOP is extrictly interested in getting your money and they do not care about anything else. At least this is the experience that I have had with them.

When I talked to the salesperson who recruited me on the phone, I told him that I was nervous about signing the papers they faxed me because "I have very little money and I cannot afford school". He laughed and charmingly reassured me that I would get financial aid - not to worry.

They were always too busy too transfer all my credits correctly so they actually asked mne if I could go get my transcripts and fax them to them so they could give me the credits correctly - this never happened - I have taken Calculus classes, Differential Equations, and other higher level math classes but they insisted that I should take intermediate algebra because they were unable to find these classes in my transcripts and they were so busy they had not had time to revise the records.

After taking the GEN class (which is really a chat session to become acquainted with the school), I tried to leave but here is the catch: you have to be registered in a class if you want them to process the financial aid - if not, you have to pay eveything in full. So it's a catch 22.

After the second useless class - at this point I was only waiting for the financial aid so I could get the hell out - I finally gave up and quit. They wanted me to pay for the third class (algebra), and if I did not want to register, then I now owed two classes.

I ended up quitting. My gut feeling was that they were never going to finish reviewing my transcripts, they were not willing to give me credit for too many classes, and they would tell me that I had no fincial aid only when I had accumulated many thousands of dollars in debt.

The minute I left I was contacted by them and I was told that they did not want me to pay installments, that they are not "the Bank of Phoenix" and that they don't care if I cannot send them money - that they would hurt my credit even if I have sent them monthly payments. They insulted me by saying to me that I am only sending whatever I feel like sending. After I am making sacrifices to pay off these two classes as soon as possible.

Their collection tactics are so aggresive and verbally shocking that I continue to send my payments but I will never call them again. I do not think they know about fair credit yet.

I absolutely love the concept of online classes, but hopefully a school who care about students and is not scamming them will take this on and be truthful from the start.

Estela
Miami, Florida
U.S.A.

This report was posted on Ripoff Report on 09/07/2003 02:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/university-of-phoenix-online/internet/university-of-phoenix-online-ripoff-uop-online-not-worth-the-trouble-internet-66646. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
6Consumer
0Employee/Owner

#6 Consumer Comment

not a supporter of advertising if the method is deceptive

AUTHOR: Lloyd - (U.S.A.)

POSTED: Monday, September 22, 2003

Advertising is a process that businesses use to help them maintain or increase low sales. Universities also advertise to increase student enrollment. When a university resorts to advertising aggressively and continually could mean there are enrollment deficiencies that need addressed.

I see that the NasdaqNM stock report for the UOPX is fluxuating around 70.0, which is a nice number. Apollo group, APOL, is holding about the same. Now I am not sure if these numbers are related to poor performance with the On-line education program, but some thing is going right for 178,000 other students.

Now, I am not a supporter of advertising if the method is deceptive, but for 14 adverse comments about the UOP since 1/8/2000, one must concede these issues are isolated events created by poor academic counseling or lack of student commitment. I would write to John. Sperling@apollogrp.edu directly when I had a problem and that problem got immediate attention.

If a university is credible, acceptable, and favorable, there should be no need to advertise. However, it appears that many On-line education swindles are hitting the pipeline lately.

Most of all the major universities now have On-line programs that are effective, cheaper, and more efficient than those who advertise. Pick one that has a good name because their name and reputation will carry with you forever.

Not to blast any university, I challenge someone to look into which degree programs are NOT acceptable by the Big Three Automotive manufactures. I hear that you will be surprised many On-line degrees are not acceptable by 70% of American Businesses. So, choose wisely your educational path.

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#5 Consumer Comment

You may want to consult an attorney

AUTHOR: Tim - (U.S.A.)

POSTED: Thursday, September 11, 2003

Estela... Get ahold of a good attorney. If the recruiter made statements to you that had the effect of guarunteeing the availability of financial aid, and if you would not have signed up without this financial aid which then failed to come through, you may have a breach of contract issue. Problems like this abound with UoP, and there are many people like you who feel that they are a little bit too concerned about big profits, and not concerned at all about delivering a quality education. Also, just as in medicine and law, educational institutions can be sued for malpractice if what they deliver is substantially different from what they purport to offer. If you still wish to continue your education I would suggest shopping around for a good local school or an online institution that is connected to a reputable university. A general rule of thumb about higher learning is that the more a school advertises, the worse your experience with them will be, be it in terms of quality of instruction or general administration.

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#4 Consumer Comment

You may want to consult an attorney

AUTHOR: Tim - (U.S.A.)

POSTED: Thursday, September 11, 2003

Estela... Get ahold of a good attorney. If the recruiter made statements to you that had the effect of guarunteeing the availability of financial aid, and if you would not have signed up without this financial aid which then failed to come through, you may have a breach of contract issue. Problems like this abound with UoP, and there are many people like you who feel that they are a little bit too concerned about big profits, and not concerned at all about delivering a quality education. Also, just as in medicine and law, educational institutions can be sued for malpractice if what they deliver is substantially different from what they purport to offer. If you still wish to continue your education I would suggest shopping around for a good local school or an online institution that is connected to a reputable university. A general rule of thumb about higher learning is that the more a school advertises, the worse your experience with them will be, be it in terms of quality of instruction or general administration.

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#3 Consumer Comment

You may want to consult an attorney

AUTHOR: Tim - (U.S.A.)

POSTED: Thursday, September 11, 2003

Estela... Get ahold of a good attorney. If the recruiter made statements to you that had the effect of guarunteeing the availability of financial aid, and if you would not have signed up without this financial aid which then failed to come through, you may have a breach of contract issue. Problems like this abound with UoP, and there are many people like you who feel that they are a little bit too concerned about big profits, and not concerned at all about delivering a quality education. Also, just as in medicine and law, educational institutions can be sued for malpractice if what they deliver is substantially different from what they purport to offer. If you still wish to continue your education I would suggest shopping around for a good local school or an online institution that is connected to a reputable university. A general rule of thumb about higher learning is that the more a school advertises, the worse your experience with them will be, be it in terms of quality of instruction or general administration.

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#2 Consumer Comment

You may want to consult an attorney

AUTHOR: Tim - (U.S.A.)

POSTED: Thursday, September 11, 2003

Estela... Get ahold of a good attorney. If the recruiter made statements to you that had the effect of guarunteeing the availability of financial aid, and if you would not have signed up without this financial aid which then failed to come through, you may have a breach of contract issue. Problems like this abound with UoP, and there are many people like you who feel that they are a little bit too concerned about big profits, and not concerned at all about delivering a quality education. Also, just as in medicine and law, educational institutions can be sued for malpractice if what they deliver is substantially different from what they purport to offer. If you still wish to continue your education I would suggest shopping around for a good local school or an online institution that is connected to a reputable university. A general rule of thumb about higher learning is that the more a school advertises, the worse your experience with them will be, be it in terms of quality of instruction or general administration.

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#1 Consumer Comment

Advanced Education ..It is not the UOP that people have conflict with; their in the business for the money as well as we are.

AUTHOR: Lloyd - (U.S.A.)

POSTED: Tuesday, September 09, 2003

I stand tall and proud to have the opportunity to challenge a MBA program, and that challenge is totally possible due to the efforts and experience gained at the University of Phoenix (UOP). I am a BSM graduate and here is my message to those who are aggressively seeking higher education.

I am 50 years old and was in need of a bachelors degree. My lovely wife was attending a community college when she suggested I go back to school.

I looked at several universities before going to UOP and none of them was as kind and helpful as this one. At the first meeting, I enrolled with no admission fee, scheduled the first class, applied for financial aid, and was on my way towards a goal that I could not afford, but desperately needed.

The first four classes I had to take singly, but from then on, I doubled them up and completed the entire program, paid by student loans, within one year.

I now plan to pursue a MBA degree at Davenport University and looked at their program; to my surprise, my BSM degree transferred.

I continue forward towards the masters program and have committed another year for that goal as well. Now I challenge; those who have problems with UOP may be legitimate.

I avoided the conflict because the On-line program just was not in tune with my culture and I chose to attend the On-campus program instead. There were issues the whole way through in every class. I complained every step of the way, but I refused to quit. I give complete credit to the staff and will say that the faculty at the GR campus went the extra mile for me.

I am not totally convinced about the team concept, but I sure did learn that teams can try the patience of the insane. I say to you, stick with it if your schedule and life style will permit. As for me, I put everything concerning my life on hold for the year I attended and now I am finished.

Play all you want, make all the excuses you can; get right down to business working on your success and you too will achieve the goals you set for yourself. It is not the UOP that people have conflict with; their in the business for the money as well as we are. The conflict people have with themselves is what suppresses them.

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