• Report: #692238
Complaint Review:

University of Phoenix

  • Submitted: Mon, February 07, 2011
  • Updated: Tue, February 08, 2011

  • Reported By: princess — Everett Washington United States of America
University of Phoenix
3157 E. Elwood Street Phoenix, Arizona United States of America

University of Phoenix Axia college Completely taken advantage of in every way and I am a single mother Phoenix, Arizona

*Consumer Suggestion: I might be able to help

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I have been attending the University of Phoenix since April 2009 and I had no problems with them in

the beginning.  I had received my loans and grants on time the first time they were disbursed to

me, but i had applied for another loan and grant in February 2010, the financial adivsor ( Marcella

Rivas) kept telling me it was in process, this went on and on all the way until January 2011.  I

received a letter stating that I would receive $1388 in pell grant but they will not disburse it to me

because I failed a few classes because of family emergencies.  They are not willing to work with me

in any way at all.  Marcella wrote off one class for me and is now billing me for $3,512.30 for the

other classes.  My loans should cover all of that and she refuses to use my loans for it.  I call over

and over again to talk to my financial advisor and academic advisor and never get a call back, all

they will do is email me.  It is very frustrating, I am a single mother of three trying to get my

education and they are not making it a very pleasant experience at all.  I love school but I can not

handle this school anymore.  I need something to be done about the University of Phoenix because

there are so many people who have been ripped off by them and there have been class action

lawsuits on them already, like the one in Arkansas.  We need to get one going here in Washington

State so the University of Phoenix can not keep ripping people off over and over again.  I can not

afford to pay anything back in cash right this second.  All I would owe if they knew how to teach,

would be the loans six months after I graduate.  I will not be graduating from this school because

they keep flunking me in the same classes so they can try an get cash from me.  I refuse to pay

them because again I have loans that pay for my school and I should not ever have to pay out of

pocket while in school.  Please if anyone else has been through this lets get something going.  I can

go on and on but it would turn into a book, so I will leave it at that and see what happens.

Thank you
Michelle Hendricks
(((ROR redacted)))
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This report was posted on Ripoff Report on 02/07/2011 10:50 PM and is a permanent record located here: http://www.ripoffreport.com/reports/university-of-phoenix/phoenix-arizona-85034/university-of-phoenix-axia-college-completely-taken-advantage-of-in-every-way-and-i-am-a-s-692238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Consumer Suggestion

I might be able to help

AUTHOR: Sunflwrgirl - (United States of America)

I do know that if you fail classes, any college will make you pay them to re-take the course. You have to look from their point of view on how many students say they have family emergencies, not to say you are not telling the truth.

About Financial Aid:  Here is the information for the Supervisor.

Steven Johnson

Email him your situation and give your name and IRN number. I hope this helps.  I know I failed Algebra and because this was the only class I failed they let me re-take the course without paying for it. It was towards the end of my A.A. Degree and I had all "A"'s in the other courses.  I am in my B.S. classes now studying Business and I have had a great experience
with this University. Talk with them and see what you can do. They are always here to help
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