• Report: #183387
Complaint Review:

University Of Phoenix

  • Submitted: Sun, March 26, 2006
  • Updated: Sun, January 03, 2010

  • Reported By:Albuquerque New Mexico
University Of Phoenix
uop.com Phoenix, Arizona U.S.A.

University Of Phoenix ripoff dishonest use of federal student loans Phoenix Arizona

*REBUTTAL Owner of company: Questions about University of Phoenix and other online schools

*Consumer Comment: Log Into Your Account.

*Consumer Comment: Normal Universities

*Consumer Comment: Financial Aid Concerns

*Consumer Comment: Stafford Loan Responsibility is the borrowers

*Consumer Suggestion: Student Responsibility

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I attended the Univeristy of Phoenix on line for a year and a half. I had a federal stafford student loan. During my enrollment UOP never once told me my student loan did not cover my expenses at UOP. They let me keep attending classes and then when I was in my sixth class in criminal justice they informed me I would have to pay $3500.00 dollars up front before they could enroll me in anothe class. After speaking with the so called loan officers at UOP I found out I had been out of money for a long time. I refused to pay as they are responsible to let the student know when the loan amount does not cover the course before they enroll you in the class.

They turned me over to a collection agency and I am being force to pay back this money. Don't trust them they are crooks.

Albuquerque, New Mexico

This report was posted on Ripoff Report on 03/26/2006 05:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/university-of-phoenix/phoenix-arizona/university-of-phoenix-ripoff-dishonest-use-of-federal-student-loans-phoenix-arizona-183387. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 REBUTTAL Owner of company

Questions about University of Phoenix and other online schools

AUTHOR: Susan p - (U.S.A.)

At community colleges I've attended financial aid covers your tuition and books, and living expenses.  When I checked out online colleges their costs are higher than what you'll normally get from financial aid.  That is about 13,000 to 17,000 a year.

It seems to me that online colleges set their tuition to what they know financial aid makes available to collect all that money themselves.   What do they expect students to live on - air?

If they want even more money why do real community colleges have classes with lower tuition.   Surely having online classes is less expensive than block buildings. 

It seems to me that University of Phoenix and the other online classes aren't trying to provide an education that is reasonably priced at all. 

I'm actually going to college to be an online teacher.   I'll make sure to find one I'll be proud to teach at and not ripping off people. 
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#2 Consumer Comment

Log Into Your Account.

AUTHOR: Kendel - (U.S.A.)

Whether you attend U. of Phoenix on-line or in a classroom setting, you are given access to your account via the internet website. There, students can get their grades, view their GPA, research their course discription, AND WHAT DO I SEE HERE?, view account balance and pay your bill?! You have access to your information 24 hours a day, 7 days a week at your leisure. Not to mention, you receive a monthly statement from U. of Phoenix reflecting the cost per credit, books and so on. You also get a detailed report describing your Federal School Loans and/or Grants, the amounts you qualified for and their dispersement dates.

It appears to me your lack of follow up on tuition costs and balances owed was your being irresponsible then attempting to deflect that responsibility back on U. of Phoenix.
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#3 Consumer Comment

Normal Universities

AUTHOR: C - (U.S.A.)


University tuition, that is the money that students provide, covers the cost of staff members, not just instructors, who are supposed to assume that the student knows "nothing" because if the student fully understood financial aide etc. there would be NO NEED for a specialized financial aide department. It is the job of the EXPERT (financial aide dpt.) hired by the NOVICE (the student) to guide the student. Don't pass your job to the person that is paying your bills.

Furthermore, UOP does not process financial aide in their financial aide department. This department consists of employees who are ignorant of mostly everything involved with financial aide. APOLLO Financial services is the REAL financial aide and they are hired out..much like the mob might hire a hitman. You cant get UOP to fix your problem because it takes a week for them to even contact an APOLLO rep. Plus APOLLO is irreputable in the first place and like so many doctors, they cover each other.

There is NO known way for a student to contact APOLLO.
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#4 Consumer Comment

Financial Aid Concerns

AUTHOR: Robert - (U.S.A.)

When you applied for financial aid at UOP, there is a list of policies that require acknowledgement by the student before they can apply. One of the relevant policies to this discussion is called "Shortfall in Funding". This basically states that Financial Aid DOES NOT always cover the full amount of tuition. It also states that it is the responsibility of the student to cover the out of pocket difference.

Below is the exact text from the website:

Shortfall in Funding:

Many undergraduate financial aid applicants will not receive enough funding to cover tuition costs for the academic year and should choose a secondary form of payment for those costs in excess of awarded financial aid funds. Eligibility requirements for financial aid funds vary based on the number of transfer credits accepted by the institution. Students must pay tuition not covered by financial aid prior to each course start date. Please contact your local campus for details on shortfall payment options and due dates.

Did you acknowledge this without reading it?
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#5 Consumer Comment

Stafford Loan Responsibility is the borrowers

AUTHOR: Ken - (U.S.A.)

A quick google search will on federal staffors loan will provide plenty of sites that show the federal rules on stafford loans.

There are limits on how much can be lent out during a specific amount of time. If you do the math on how much it costs per credit hour for the university you attend and how much the limits are, you will see how much you will have to come up with yourself.

Note that these are federal rules, not a specific university's. In addition the university does not lend money, so it is doubful they are taking this person to collections, since they didn't do the loan.
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#6 Consumer Suggestion

Student Responsibility

AUTHOR: Marian - (U.S.A.)

This complainant is just trying to shift responsibility away from herself!

I am a student at another university and I also have Stafford loans to cover my tuition. It is MY responsibility to make sure that my tuition is paid and that the loan amount is enough to cover the expense. It is certainly not the university's responsibility to make sure I have enough funds to cover my tuition.

Make sure you read and understand your invoices and you will avoid incurring expenses you cannot cover.
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