ED Magedson – Founder
UOL JUNO ONLINENationwide USA Internet United States of America
The other day I noticed that there has been a recurring monthly charge for Juno online for 9.95 on my account. Upon further checking, I was appalled to learn that I had been charging me for a year and a half! Yes, I realize I should have checked my statements closer... hindsight being 20/20! but being a low fee, it was easily overlooked. I have read numerous reports of others who have overlooked these charges as well for several months (so I don't feel quite as stupid anymore). I have NEVER HEARD OF THIS COMPANY before, nor visited their website (excpet to investigate these charges) and already had internet service through Qwest. ... These were UNAUTHORIZED CHARGES. Initially I thought that someone stole my info & used it to pay for their own internet, but after reading so many reports, I now believe the COMPANY ITSELF IS FRAUDULENT and is creating these accounts using personal information that they somehow obtain. it is scary. what I really don't understand is WHY HAVEN'T THEY BEEN SHUT DOWN??? I WILL BE REPORTING THIS TO THE BETTER BUSINESS BUREAU and I encourage others to as well. My experience dealing with the company itself so far is as follows: first phone call-the customer service rep didn't believe me that I didn't set this account up. He asked for the answer to my 'security question'-what is the name of my pet? I told him the three names of pets that I had at the time the account was set up. He said, ok & proceeded on with the phone call. It wasn't until later in the call when I asked him again, what was the answer to my 'security question' and he gave a different name than what I had listed-maybe he didn't understand me the first time as he was foreign, but I am beginning to think he was just outright lying. He said he could re-imburse the last two months & cancel the account and that I would have to dispute the rest of the charges through the credit company. I called my Capital one card & thus far they have been very helpful. But then I researched it & found out how many others had trouble, so I called Juno back. During the second call, I discovered they had an email address on the account that I didn't create or use-more evidence that this is fraud. When I asked to speak to the fraud department, he gave me an email address. When I sent an email, I was given a regular mailing address. what a run around! Well, I've sent a letter to the mailing address, but don't expect to hear anything back from them. When I checked my credit card account today, it does look like they re-imbursed 5 additional months, but I am not satisfied with this, I shouldn't be responsible for ANY of the FRAUDULENT CHARGES for an account that I DID NOT CREATE AND NEVER RECEIVED ANY SERVICES FROM. Good luck to everyone else who is having problems with this company. I truly hope that they get SHUT DOWN SOON!!!!
EDitor's Suggestions on how to get your money back!
This report was posted on Ripoff Report on 04/28/2010 11:47 AM and is a permanent record located here: http://www.ripoffreport.com/reports/uol-juno-online/internet/internet-service-providersuol-juno-onlineuol-juno-online-fraudulent-cr-f2dc8htm-597825. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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