• Report: #1065183
Complaint Review:

Upfront Carpet Care

  • Submitted: Mon, July 08, 2013
  • Updated: Mon, July 08, 2013

  • Reported By: Dori — San Antonio Texas
Upfront Carpet Care
Internet USA

Upfront Carpet Care I feel this company is a scam, never could contact a live person, they would only communicate online, even after they knew I was dissatisfied! Internet

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 I purchased a living social for upfront carpet care on May 23rd, 2013. I immediately scheduled an appointment for the earliest avaiable being June 27th, 2013.

I received a confirmation email on June 26th stating I had a 1:00pm appointment on June 27th with a 3 hour window. I had taken the day off my carpet to be cleaned so this was fine.

On the day of the 27th, no one ever showed up or called. I looked up the number online and made several attempts to contact this company. The phone went straight to voice mail and I left numberous messages but was never contacted.

I contacted the company by email and received an email back stating that records showed they had left me a phone message stating they would not be able to make it due to brake failure on their vehicle but I never received any phone messages or did I have any missed calls.

I sent another email stating this fact and requesting that someone contact me. I never heard from anyone or did I ever get an apology for my inconvenince. They just sent me another vague email stating I could reschedule online. I did not want to take another chance at this company due to their lack of interest of pleasing customers. I requested a refund from Living Social.

I will not try to use this company again!

This report was posted on Ripoff Report on 07/08/2013 09:13 AM and is a permanent record located here: http://www.ripoffreport.com/reports/upfront-carpet-care/internet/upfront-carpet-care-i-feel-this-company-is-a-scam-never-could-contact-a-live-person-the-1065183. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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