• Report: #298877
Complaint Review:

UPS United Parcel Service

  • Submitted: Thu, January 10, 2008
  • Updated: Mon, April 23, 2012

  • Reported By:monticello Kentucky
UPS United Parcel Service
282 Cumberland Crossing Monticello, Kentucky U.S.A.

UPS United Parcel Service Insurance Fraud FRAUD alert SHIPPING insurance SCAM UPS KROGERS CRAWFORD AND COMPANY Monticello Kentucky

*Consumer Suggestion: Do all UPS loss claims "appeals" in the court room!

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Been getting the "run-a-round" long enough and it is time to take action:

Although this reports is for Crawford and Company , it involves 2 other companies as Crawford is the middle man on this FRAUD. Look for my reports on the other two soon.

This complaint is a bit complicated as there are three individual companies in on this FRAUD so i will need to explain a bit so you can understand how the sceme works.

I live in a small town , so small that to ship a package via UPS (master of this fraud) , you have to go to our local KROGERS (immediatley washes their hands from liability) When SHIPPING INSURANCE is purchased for a package shipped UPS through my local KROGERS , Middle-Man CRAWFORD AND COMPANY is thrown into the middle as the "CLAIMS REPRESENTATIVE" to "White-Wash" UPS involvement i think.

Ok now for the purpose of this report. I shipped a heavy package via UPS and PAID $$$ for the insurance. (From this point on i am using USPS no matter HOW HEAVY the package or COST is and suggest you do the same to PROTECT YOU from this Fraud.

The package gets DROPPED by Kroger OR UPS employee and i go to file a claim for the insurance i PURCHASED. Crawford and Company sends KROGERS a BS letter saying basically "insufficient packaging" is why i am SOL. I ship 100's of packages on e-bay and have been selling there since the first year of the Clinton Administration and i know how to ship items , although that is not the point of this FRAUD. This sceme is an ingenuous plan designed to RIP-OFF the consumer off that MUST be EXPOSED to everybody. Having 3 different companies involved in one transaction is an DECEPTIVE ILLUSION that makes it apparent that it is easy for each company involved in the scheme to wash their hands from LEGAL obligations , but in reality i think all THREE are LIABLE in the following order : UPS---CRAWFORD AND COMPANY---KROGERS.

The master-minded fraud goes like this : You go to ship a package insured , NO ONE inspects the package to CHECK packaging (which Crawford will say in denial letter why denied IF YOU HAVE TO FILE A CLAIM) .They (UPS) ACCEPTS insurance money from you (FRAUDULENT) for protection against damage all the while knowing that if it gets damaged their "Partners at Crawford" will put an end to your quest for restitution. After all , what is a SMALL POOR CONSUMER in relation to THREE HUGE CORPORATIONS.

Before posting this or any of the other reports , I did send an e-mail to Corporates at KROGERS and Corperates at UPS to try to resolve this issue before going to this extreme and i want you to know the responses i got to give you an idea of how far they will go to make a used-to-be-middle-classed person FIGHT just to get what should have been issued immediatley. I am including parts of the e-mails here to help show my point,

First my e-mail to UPS Corporate:

Comments: I am sending this e-mail to UPS corporate offices to make certain your company is certain you are not going to pay on this claim before i begin to look for legal assistance for restitution.

Insurance was purchased , no one looked inside the box OR told me UPS requirements before shipping the item and that is fraudulent.

My package was packaged well and packaged in cotton and would have arrived in perfect order if your company had not dropped it.

I had to refund my customer the $200 plus shipping that he had paid for the item and have been waiting patiently to get this matter resolved.

Jan 9th 2008

Now , for their reply the next day:

Dear XXXX,

Thank you for your e-mail. Our system does indicate that there is a claim for this shipment. Unfortunately, the information is only provided to the shipper. UPS finalizes all claims with the shipper, and I am unable to provide claim information to a receiver or third party. For further information about this claim, please contact the person or company who shipped your package for final resolution. If this shipment was sent on your behalf through an Authorized Shipping Outlet, this retail location is considered the shipper.

I apologize for the difficulties you are experiencing with this shipment .

Please contact us if you need any additional assistance.

Moi Gala
UPS Customer Service

OK , i guess i am the third-party they are referring to and KROGERS is the Shipper , or is it UPS. They are basically telling me i have to settle it where i shipped it at and Corporate is not going to even respond on this matter. Take note of the Reps name my guess is that this a standard reply from the Philipines and not even from this country. Anyway , this got me nowhere as i already know i cannot get HONEST HELP from where i shipped it at. Next i e-mailed KROGERS Corporate:

Up until now i have been a very LOYAL KROGER CUSTOMER (not sure account number
, but type in
XXXXXXXXXX phone number and see how i loyal i have been).I have REFUSED to do
business with Walmart even if i had to pay higher costs.

I am sending this e-mail in just to let someone there know i am now DESTROYING my Kroger cards and Will Not Be Shopping there Anymore!

I want someone here to know WHY i will no longer be buying from your company. Your UPS SHIPPING HERE IS SAD and has decided to RIP me off on a package your people dropped that i PAID INSURANCE on when i shipped it. I sold the item on e-bay , customer got it damaged , returned it to krogers here (Krogers DID NOT let me know) , My customer reverses charges and causes MY bank ACCOUNT TO GO NEGATIVE , I go to file a claim with your company , AND GET THE SHAFT! I had to stop e-bays fees this month because i did not have funds to pay it after this MESS your company has CREATED that should have NOT HAPPENED in the first place. I can't even sell anymore on e-bay until i can pay them.

Now , i have to contact the INSURANCE COMMISIONER , inform the BETTER BUSINESS BUREAU ,RIP-OFF
REPORTS.COM , send this e-mail to Corperate , and begin saving money to obtain an attorney just to JUST TO GET THE JUSTICE i should have gotten in the first place with your company AND UPS.

I will tell you this , not only will i never again shop at a Krogers , I will NEVER ship another package via a UPS that is affiliated with Krogers again , no matter HOW heavy the package. Around here that means USPS for all packages.

As for shopping around here , i guess WALMART will have to do for us.

Your ex-loyal customers

Now the reply i got the next day:


Date: 2008/01/09 Wed PM 02:13:19 CST
Subject: Kroger Comment XX6XX

Dear XXX:

Thank you for contacting the Kroger Co. I apologize for the problem you experienced with the UPS service from
your local Kroger. I can understand your concern about the damage to your shipment and the fees you experienced.

I am forwarding your comments to the division office for follow up. Someone from that office will be contacting
you shortly.

If you have any further concerns please feel free to contact us.

Consumer Affairs
Reference: XXXXX

Great i thought , now i would get some help on this problem , only to get a phone call today from my local KROGERS telling me pretty much that they could care less if i shopped there anymore and they would refund shipping cost but not the cost lost for the item was nice to do on their part , but is not satisfactory to me.

Now i am waiting a response from the Attorney General and am looking for a CONSUMER PROTECTION LAWYER that can help me get the restitution i am owed AND to fight to get this FRAUD by these three companies STOPPED before they do it to another poor soul. If anyone reads this that can help me , please let me know here and i will check back as often as i can.

Thank-you very much for your time

Monticello, Kentucky

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This report was posted on Ripoff Report on 01/10/2008 02:23 PM and is a permanent record located here: http://www.ripoffreport.com/reports/ups-united-parcel-service/monticello-kentucky-42633/ups-united-parcel-service-insurance-fraud-fraud-alert-shipping-insurance-scam-ups-krogers-298877. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

Do all UPS loss claims "appeals" in the court room!

AUTHOR: Southern Chemical and Equipment LLC - (USA)

Time to stop these fruadsters from ripping off the public!

File ALL appeals to any denied or underpaid claim in FEDERAL COURT!

I have been through this song and dance with UPS claims before, so I knew from the beginning what I was in for. Previously, I shipped items when I was an employee of a big company, and they would not spend the time and energy to appeal this claims process that UPS and Crawford Insurance want's you to go through.

However, I am now self employed, and I am going to go the distance on this just on principal alone. Enough is enough.

We need national exposure on this scam, and ultimately a class action lawsuit as this is a clearcut case of defrauding the customer. This is because UPS and Crawford Insurance conspire to either deny every claim, or undervalue every claim. It is a conspiracy to defraud and needs to be prosecuted as such, both at the criminal level, and civil process.

I prepared 2 shipping labels where I paid for the "insurance" at an amount that was clearly under what it would take to replace the items if lost or damaged. And, I was fully willing to accept that amount when UPS lost my package.

However, Crawford Insurance, as usual undervalued my claim, and did not "make me whole" as required under the law. Then they jump you through hoops when you try to appeal the decision in hopes you will just go away, and most people do. That's why they get away with it.

I finally get a return call from a "supervisor" with Crawford & Co. by the name of TIFFANY HOFSTETTER with a caller ID of UPSC 817-570-6100. She was snotty sounding from the start and talked down to me like I was stupid. (I'm not by the way). She tried explaining that this was NOT "insurance" that I purchased, but rather "declared value". (Semantics). This person sounded like she is like 12 years old.

I declared the value of that package at only $195 (trying to be fair and reasonable) even though the items could never be replaced for $195. Crawford went ahead and processed a payment for like $101 total! I was given the amount over the phone, and have not recieved the check yet.

My total claim amount was only $231.59 which I WAS fully willing to accept, but now, that offer is off the table. I reside and do business in Florida, which to the best of my knowledge (from past experience) is a "make whole" state which means they are required to pay me at least the declared value OR they must actually replace what I lost.

I am now going for nothing less than full replacement of my lost items, as that cannot be done for less than $1000.

These idiots think that just because I paid a certain amount for something, that is all they are required to pay. The part these mental midgets cannot comprehend is that the lost items cannot be replaced for what I paid for them.


When you purchase "insurance" from UPS you need to understand that they have no intention of paying you the declared value that you are paying for.

I must now proceed against the seller on Ebay on this although he did nothing wrong, just so there is another party involved against UPS...Although I purchased the UPS labels on my UPS account and sent them to the seller (that makes me the shipper, legally).

These lowlife already tried using that angle..."well you are not the shipper".....WRONG!

Crawford & Co. / Crawford Insurance / UPS will do whatever they can to get out of paying a legitimate claim.

These arrogant fools are willing to go to court and possibly have a legal precedent set over a measly $130.00!!

How stupid is that!

We really do need a class action lawsuit on this of every single person who has ever been shorted on a claim with UPS or any claim that Crawford every processed and shorted.

Any lawyers out there want to tackle this?

If not, I have enough experience to prepare and file my own complaint and it will be filed in FEDERAL COURT.

It will be filed against UPS as they are the ones who actually lost my items, and then they can deal with Crawford so they can see how they like it!



Ebay Item# 190650237437

I printed the labels on 3/19/2012. The Ebay seller dropped them at a UPS Store on 3/26/2012 in Edison NJ.
My package never made it past that location as per the tracer. 3/31/2012 UPS declared the package lost and this nightmare claim process began.

UPS - Claims Processing Center
P.O. Box 1265
Newport News, VA. 23601-1265
Fax: 888-458-7703
Tel: 877-524-4498

Crawford & Co. / Crawford Insurance "Claims:
Tiffany Hofstetter, Claims Supervisor
877-225-7625 x6176
or 817-570-6100

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