Report: #923636

Complaint Review: UPS

  • Submitted: Tue, August 07, 2012
  • Updated: Thu, August 09, 2012
  • Reported By: Daniel — Flagstaff Arizona United States of America
  • UPS

    United States of America

UPS United Parcel Service Delivered a fraudulent package after it was tagged with alert, Internet

*Consumer Comment: Someone fruds a check, and the carrier is blamed for the hassle?

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I needed to ship money orders to Canada. overnight. I was contacted by my bank that the check was fraud. I needed to stop those money orders I contacted Mary at the Flagstaff branch and explained to her what happened. then I contacted customer support and spoke with josh and I explained to him the situation he told me that he would flag the parcel in their system. Mary calls me back and tells me that she was told by the international UPS that the parcel was stopped at customs and will be rerouted to me. She even gave me an INTERNATIONAL CASE #.

later that night I call UPS again and was told the same thing, the package has been intercepted and is being rerouted to you. Ok cool, well then I check around 5 or 6am and STUPID UPS HAS DELIVERED THE PARCEL. Then when I call them back they tell me that an interception is not a for sure thing. Then why was I given an INTERNATIONAL CASE # and told by Josh and Mary that the parcel was stopped and was being rerouted to me!
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This report was posted on Ripoff Report on 08/07/2012 09:24 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Someone fruds a check, and the carrier is blamed for the hassle?

AUTHOR: seeworthy - (USA)

Good carriers guarantee delivery, but no carrier on the planet can gaurantee intercepts when someone suddenly changes their mind. UPS very likely has the most proficient intercept procedure in the industry, but it certainly can not be guaranteed. Just because someone asks (or demands) that a shipment is halted mid stream does not make a carrier liable if it is not.

My business coughs up well over $100K/yr (peanuts for UPS and FedEx) for shipping, and I have accepted invitations to tour several of these hub facilities. Package hangling can be as important as any tier level discount they offer. Ever been so a postal sorting facility? There's still a lot of manual sorting of thousands of items. No intercept is possible. Period. Ever been to a UPS or FedEx hub? Sorting is primarily automated with package scanning at each point of interchange. Both UPS as well as FedEx facilities are clean, packages individually run smoothly on conveyor trays between trucks, security is tight, employee performance and conduct are closely monitored, and this whole process is moving at an extremely fast rate. So an individual wants a package stopped, returned, or redirected? That request will literally be chasing after the package.

Package intercepts are most often successful but, with a little imagination, it should become apparent that it can not be a gauranteed service. Incidentally, there is a fee for the work required to process, locate, and re-lable a package, but it is not charged unless it is successful. That is explained when a person requests an intercept. A case # is applied to a request for an attempt at an intercept. It's just a # that is used when referring the the file of the request. Without that #, there is no file. How can it be misconstrued that this # is an automatic, guaranteed, and completed service? Shipments can not be intercepted when in transit on a truck, train, or plane. should these vehicles quickly pull over, brake, or land so that someone can dig around inside for a package? Intercepts process can not be conveyed while in international customs. There are many variables that are out of carrier control when trying to interject into a package in proper transit. 

Let's assume a package intercept is simple, free, automatic, and gauranteed. UPS, in this case however, did not intercept the package but delivered it to the proper address originally requested. With no experience of what's involved, let's assume it was a error when departing from customs. These assumed assumption are then proof positive that the entire global UPS corporation (after all, this was an international shipment) is operated by "STUPID UPS" people?

In my opinion, anyone that is capable of calling others such names has not matured enough to grasp onto much more than what they can see in front of their nose. These "stupid" people like Josh and Mary, must have personally handled this package, entered the online tracking information incorrectly, told this OP that they personally witnesses the intercept as complete, and then gave that proof positive case number. If that were the case, the intercept fee was billed to this OP's account. If that wasn't the case, there was likely some miscommunication not necessarily on the part of UPS.

It would be interesting to know why correspondence to the recipient could not have been made to disregard the money orders, dispose of or return, and that new ones would be issued when a proper check was received. Or wait! Shall readers now assume that the OP assumed a check from an unknown person was good, did not bother to wait for it to clear the bank, and actually sent money orders (cash) for bogus services rendered??! Sounds like this OP may have been suckered into a common internet ponzi scheme aimed at, well, certain types of people. Until explained otherwise, whom shall reader's assume (by the OP's definition of the word), is "STUPID"?
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