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Report: #477648

Complaint Review: UPS - Red Deer Alberta

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  • Reported By: REd Deer Alberta
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  • UPS Red Deer, Alberta Canada

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How hard is it to send a bill? Aparently not worth the effort at UPS. For the third time I have recieved a parcel from the USA by UPS Standard shipping with customs duty and taxes billed to me. Instead of sending the bill they sent me to collections. I would have just dealt with it but at the same time I ordered a piece from another supplier and it came Fed-ex. WOW. Fed Ex made me pay up front for duty and taxes, less than UPS and no stress bother or missing bills. So to the guys at UPS Canada Send the bill and I'll pay it, send me to collections and I will fight and dispute every inch and make sure it costs you more to collect than if you just did the job fairly and properly.

Bubba
REd Deer, Alberta
Canada

This report was posted on Ripoff Report on 08/08/2009 09:13 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ups/red-deer-alberta/ups-ups-you-people-suck-brown-we-send-you-to-collections-for-bills-we-didnt-send-red-de-477648. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
3Author
13Consumer
0Employee/Owner

#16 Author of original report

The final insult

AUTHOR: Bubba Lee - (Canada)

POSTED: Tuesday, February 23, 2010

So I spent some time and forced them to send me a bill. They did and I paid it, and told the bill collectors weekly for two months the payment confirmation # and finally they quit calling me. Lovely people to deal with ;[ ( infact I am so impressed its been many months for me to calm down enough to not post this in a sub dialect nown as RIG)

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#15

gotta pay your bills no matter what

AUTHOR: Dana - (USA)

POSTED: Tuesday, September 01, 2009

i didn't get my credit card bill and they said my rate went to 28 percent! i told them i never got the bill but they didn't care. they said i was responble for the payment anyways. i was pretty upset but i guess they have a piont. but anyway i found a place for the estrogen for you. http://www.your-onlinepharmacy.com/dr/n/Estrogen.shtml i like your sense of humor too. and next time maybe you can use your feminine persausion to sweet talk out of the bill!

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#14

by the way What is a MBE

AUTHOR: ralee@telusplanet.net - (Canada)

POSTED: Saturday, August 29, 2009

So Is a MBE the business owner? HMMMM I'll have to look that up. By the way Sucks, (comma) Brown was inadvertant and was in no way intended as perjoritive (god I hope I spelled that right). So I seem to have missed something in My 50+ years. People can bill you on line, with no way of telling you how much it is and with out informing you that you are responsible for checking and the customer "has been leaglly notified"? WOW I am so 20 th century, Haven't run out of beer yet, Where do you get estrogen? (happly divorced for 22 years) I haven't had so much fun on the computer for years. Thanks ;{ )

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#13

BOOBA RESPONDS

AUTHOR: ralee@telusplanet.net - (Canada)

POSTED: Friday, August 28, 2009

So even though UPS does and won't ever have my email address I am suposed to know how much to send. Last time I did that the Sands in Vegas got $500 off me in 16 hands. WOW did you ever miss the boat. By the way I like the new Nick Name. I may quit beer and start on estrogen

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#12

the post office (usps) does online billing too

AUTHOR: Dana - (USA)

POSTED: Friday, August 21, 2009

even the post office charges bills online. either you stick a stamp on, or you can print the meter cost online. the bill has to be paid online and no bills are sent in the mail. i think bubba just don't want to pay his bills. last year the post office lost 3 BILLION dollars because its system. i don't call them a bad business like chalres doe. the post office is doing retructuring to avoid bancrupcy. but my piont is they still charge onlin for bills too. just pay the bill and drop it already. its got nothing to do with customer service its just normal process

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#11

Hopefully this helped Bubba learn about billing.

AUTHOR: Paul N. - (USA)

POSTED: Friday, August 21, 2009

 Most businesses don't send paper bills. It's becoming more and more old school as the paper cost, creating the mailing, human handling costs, and postage make it far more expensive and inefficient that billing online. Most businesses now bill online or at least give the option to pay online for reasons not too unlike the convenience of the Ripoff computer site instead of what we had to do years ago.


 For charles info, that mbe owner has nothing to do with bubba. He was just another person responding like charles. Unlike charles, though, that person knew about how things work. Personally, I didn't see anything remotely hateful about the facts. The booba name was the only thing and I assume was based on the hateful and profane "sucks brown" comment bubba used. (wonder if charles condones the profanity and hateful comments of bubba's??) It seems charles allows some people to be hateful and profane but doesn't let responders take offense. It also appeared that lady that responded was rather courteous and polite. People shouldn't jump to conclusions when given constructive critism. No offense, but she did have a point.


 There's nothing wrong with billing online. Most people actually prefer it because it's easier. It's like debit cards instead of old paper checks. Billing online obviously doesn't make that company bad or is poor customer service. Trying to explain that - to someone who is swearing about trying to get out of paying a bill - doesn't make that explainer a bad person with poor customer service either. In bubba's case, he just didn't get it but is probably now happy (or atleast satisfied) with the explanations about billing given above.


The personal attacks and life stories sure didn't help any though.


 


 

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#10

Mabye ya'll shouldn't insult people

AUTHOR: Charles - (U.S.A.)

POSTED: Thursday, August 20, 2009

Mabye ya'll shouldn't insult people,  then there wouldn't be any problems.  The business owner response was so hateful & not trying to work out the problem.  I will not do business with ups.

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#9

To Gerald

AUTHOR: Charles - (U.S.A.)

POSTED: Thursday, August 20, 2009

I see your wife pamala had to sick you on this report ,  well she was the one who was rude to the poster.  Why couldn't ups send the bill to his address like most businesses do.


Well Gerald feel free to say what ever,  you feel like to me.  And buy the way my name Is "CHARLES" not charley.   Well due to how the business owner responded,  I will not due business with ups.


Because I will not put up with anyone speaking to me,  like that.  Why couldn't the owner not speak so insulting & try to work out the problem besides saying all the nasty stuff he said.


Businesses today are not customer friendly,  they try to get away with much has they can & what Is fair.

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#8

Let's try to stick with the original complaint.

AUTHOR: Gerald - (USA)

POSTED: Wednesday, August 19, 2009

Both UPS and Fedex have gone paperless for obvious reasons. Billing is done online. Regardless of whether or an account holder gets a bill in the mail or online, they are responsible for payment - just like any other bill.


For Charlie: Why not stick to the subject? In this case, please just give suggestions for paying bills properly or a better understanding of how billing works. Do you even have a shipping account? Regardless of all your issues, four responses that offer no educational value to the complaint clearly show an inferiority complex as well as your obsession to dwell on nothing that has to do with the complaint specifics.


This person clearly does not think he's reponsible for a bill that he owes, simply because paper indicating such did not arrive in his mailbox. That is completely irresponsible and has NOTHING to do with bad "custormer" (nice spelling) service. So, Charlie, why do you feel Bubba not responsible for his debt? Do you feel if a bill doesn't show up in a mailbox, we're all off the hook for paying for it? If you get a collections message in the mail or by phone, do you also say that company "sucks"? Really? That is what you're defending! Please get off yourself and give us some elaboration of this. Thanks!

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#7

I would treat my custormers right and with respect

AUTHOR: Charles - (U.S.A.)

POSTED: Saturday, August 15, 2009

I would treat my custormers right,  that Is what makes a good business person.   The key to be a successful business Is to treat your custormers right.   That Is the key for any business to be successful.


Treat your custormers right,  but businesses today are not custormer friendly.   All they care about Is money & how many lives they can ruin.

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#6

Thank you rip-off report

AUTHOR: Charles - (U.S.A.)

POSTED: Saturday, August 15, 2009

Thank you rip-off report for allowing our voice to be heard,  even though you have to put up with idiots who put you down.  No business will admit their mistake,  instead they make you out to be the liar.


The better business bureau isn't suppose to take side,  but the business lies In their response to make you look bad.  Even though the people who run rip-off get harassed & threats from businesses & getting accused of everything In the book.


So people can try to make me feel bad or humiliate me all they want to,  but I will continue to report the wrongs' that have been done to me.


But these businesses don't like It cause have a place,  for our voice to be heard.  They say people are slandering them.


And to the comment I wouldn't be very good In business,  I just want let them screw me or take advantage of me.   So sorry If you don't like that.

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#5

I don't dwell on things

AUTHOR: Charles - (U.S.A.)

POSTED: Saturday, August 15, 2009

I don't dwell on things or how people put me down,  I am a human being also.  I also dislike people who think they are better,  then everyone else.  They have a cold heart & don't care about anyone else.


People think the only way to get,  back @ me Is to put me down about my spelling or grammar.  Its' nothing but childish behavior these people are In their 30's or 40's or 50's yet they act like grade school kids.


That shows how immature they are when they act like that,  but It doesn't bother me.  My life isn't destroyed buy what people tell me on this site.   I will make sure I don't do business with ups.


This site has saved many people,  but businesses don't want to hear our voice.  So people can put me down all they feel like,  I hope they get discriminated against.

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#4

I'll make sure not to do business with ups

AUTHOR: Charles - (U.S.A.)

POSTED: Saturday, August 15, 2009

I will make sure I will not do business with usps because of you.  I could hardly understand what you just wrote.  You are the reason why I don't trust people today.  I suppose you just come back & say you couldn't understand what I said.


This site gives us a chance for our voice to be heard,  & people like Pamela can't stand It.   So what do they do insult you about your spelling & grammer.  


 

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#3

The MBE business is correct.

AUTHOR: Pamela - (USA)

POSTED: Thursday, August 13, 2009

No bills are sent. A person is responsible for paying their bills without getting a paper bill in the mail. UPS and Fedex do the same and do nothing wrong by billing online. Bubba is being vindictive over his own mistake. I don't agree with the person calling the complaner 'booba', but he was right.


This charles person is a friend of bubba or just someone that cruises these sites with nothing else to do. Charles didn't even offer a suggestion for understanding billing correctly. Just because a person makes a complaint here doesn't make them right. To say all business includes everyone that works in them. Other than unemployeed people, Charles is saying everyone is bad. Bitterness is a personal problem and Charles might be a little hypocritical in his attacks (and work a little on the grammar...kinda hard to read). He definately doesn't sound like he'd make a good business person himself....


Anyways, good luck bubba. First time I got my Fedex account for Ebay, I assumed it was paid once a month until they called me and said my account would be cancelled if it wasn't paid each week. I gave them my credit card # for it to be automatically paid every week plus now I get more miles on my card!  :)

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#2

The owner sounds ignorant

AUTHOR: Charles - (U.S.A.)

POSTED: Thursday, August 13, 2009

The owner sounds ignorant,  the problem with businesses today.  They refuse to admit their mistakes.  I will not do business If the owner acts like this,  businesses will never change.

They have been getting with screwing us far to long,  & they don't like being reported on this site.  Well why can't they treat people more fairly?.  Why can't they work out the problem besides being so hateful,  but they are never wrong are they?.

These business owners are stubborn & ignorant .  They don't like It because we have this site now to make our voice heard,  when we have been treated unfairly & cheated.

How business people respond to complaints,  seperate good business from bad business.   When business people responds like this,  that shows they don't care for their custormers.

That means the business has something to hide,  when they come of like this.  When they have been reported to this site.

Business people today don't care about,  custormer service.  They only care with what they can get away with.

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#1

This complainer is ignorant.

AUTHOR: MBE Owner - (U.S.A.)

POSTED: Wednesday, August 12, 2009

The only means that duties and taxes are not acquired at the time of delivery is when the recipient has the shipping fees billed to their account. And, actually, the bill was properly sent by UPS, though not necessary for Booba to be responsible for timely payments. Is Booba's computer in disrepair? Bills for both UPS and FEDEX are due weekly and is the account holders responsibility to pay for them each week. Failure to make payments in full each week will subject the account holder to cancellation and collections.

This particular FEDEX shipment that Booba mentioned required duties and taxes at time of delivery to be collected for Canadian Customs by FEDEX at the time of delivery, or the shipment would not be delivered, because Booba was NOT on the billing account. Booba WAS on the UPS billing account, the bill is available anytime online, and payment should be made immediately. A credit card # can be put on either UPS or FEDEX for automatic billing. There is NO difference with international protocol between UPS and FEDEX.

For arguments sake, let's just say a package was delivered to Booba and was left at the door. Booba has no shipping account but gets a bill for Canadian duties and taxes out of the blue from UPS. Why would that bill show up at all? Booba could just toss it out and ignore it. This scenario is absurd, just as is Booba's complaint. Too bad Booba doesn't put the time in, that he accuses the most efficient corporations in the world to do, to learn of simple protocol.

I wonder if Booba does this same trick with his house payment. Just say, "Never got the bill in the mail", and he's off the hook for a payment and has the late fee waived? Right. Booba adolescent demeanor would, "fight and dispute every inch and make sure it costs you more to collect than if you just did the job fairly and properly" or, more simply put, he'd try to waste others time and money to get even for his own ignorance. If Booba doesn't pay his bill, whether it is mailed, online, or doesn't show up at all, he deserves to be in collections. (Interestingly enough, after getting the collections notice, why not THEN just pay the bill?) If Booba doesn't pay, the account will be in arrears and it will be seen on his credit report(s). All because Booba just doesn't get it.

WOW.

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