Report: #736131

Complaint Review: UPS

  • Submitted: Thu, June 02, 2011
  • Updated: Wed, June 08, 2011
  • Reported By: graphicat — Rocklin California USA
  • UPS

    Sacramento, California
    United States of America

UPS United Parcel Service UPS Shipment delayed 7 days - UPS mistakenly sent my package to New York??? Sacramento, California

*UPDATE EX-employee responds: If you only knew. . .

*Consumer Comment: UPS makes A LOT!!!

*Consumer Comment: Everyone makes mistakes

Show customers why they should trust your business over your competitors...

Custom print order - UPS mistakenly routed from CA to New York and sent it back by TRAIN!!! Now my customer will not receive their order on time. UPS thinks it's okay that an order that was scheduled to be delivered to a customer on May 31st (promised order by June 1) will now be delivered on June 9th.

What kind of customer service is that?  You would think since it was their mistake they would send it back overnight.  Everyone is will be faster to redo the order and ship again...but NOT cost effective for our business :(

The attitude of UPS customer service was...oh well.
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#1 UPDATE EX-employee responds

If you only knew. . .

AUTHOR: REV0 - (United States of America)

UPS doesnt care about customer service, quality, their labor force, safety, nothing.. all they care about is getting things done as fast as possible at extreme expense to the health of their employees and the satisfaction of their customers. Management just wants to go home and collect their salary and bonuses, they could careless about the hourlys' and the customers packages.

You should see what happens to your packages at UPS..
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#2 Consumer Comment

UPS makes A LOT!!!

AUTHOR: mr rik - (USA)

Just type in UPS here and read just HOW MANY!



Whenever someone tells me their own personal ups HORROR STORY, I just think- U Poor Soul!
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#3 Consumer Comment

Everyone makes mistakes

AUTHOR: princess - (United States of America)

Everyone even UPS makes a mistake... I find it hard to believe that UPS was unwilling to next day air it to where its going unless its in transit and then it would be hard to stop a train.  If you thought UPS was going to drive their little brown truck all the way from your store to your customers house that really would not have been cost effective now would it? 

Did you recieve a refund on the shipment charges, probably doesnt fix the misshipment but at least you didnt pay for their mistake, if you didnt call and speak to a manager, I would.  I think their tracking record is better then the US postal system but go ahead and try it you'll be back as the postal system is way worse and they really would not even care if they lost your package.  Sorry that you'll have to reship it but worse could have happened. Frustrating yes, end of the world probably not.
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