Report: #737583

Complaint Review: upsidecard

  • Submitted: Mon, June 06, 2011
  • Updated: Thu, October 20, 2011
  • Reported By: Amanda — Henderson Nevada United States of America
  • upsidecard
    55 Broad Street
    New York, New York
    United States of America

upsidecard My money is being witheld even after I provided them my identifiying information. That's FRAUD!!! New York, New York

*Consumer Comment: me too

*UPDATE Employee: Plastyc Inc Response

Show customers why they should trust your business over your competitors...

I had my income tax refund put on a upside card for "convenience" sake. However, my experience with this company has been anything but "convenient".

They placed a hold on my funds supposedly because of the amount of the refund. I am a single working mother of two children, so my refund does amount to a nice chunk of change, but hey, I don't make the laws or set the rates,so...

After calling customer service and being passed around like a hot potato, I was finally given a fax # and instructed to send a copy of my state i.d. and verifaction of residence, and that upon reciept the funds would be released in as little as two hours.No problem, faxed the info in less than an hour.

The next day.....still no funds. Another call, 3 or 4 transfers later and now they need a copy of my W-2 form because the fax of my i.d. was unreadable.

Funny considering I kept a copy of the fax for my records and the i.d. was clearly legible.

Now I have no problem abiding by a company's terms and agreements but nowhere within them do they require providing ones W-2 form in order to release funds onto the card.

I requested to speak to thier fraud/loss prevention dept., but a Supervisor named Frances (employee #54572) couldn't or wouldn't provide me that info, saying I would have to call back on monday to speak to anyone else.

Three days may not seem long to most, but with rent, utilities, and lets not forget my 3year old sons Birthday coming up it was the last thing I needed to hear.

Today is Monday and it's the same story, no response from the "mysterious" dept. that handles these type of issues, but hey, just call back tomorrow and we'll be happy to give you the same runaround. In the meantime I still have rent, utilties, and a very heartbroken 3yr old.

For those of you who are thinking "why not just send the W-2"? Don't have one! I babysat and cleaned houses all last year to make ends meet. My return is sizable because of the child tax credit. Even so, I share my tax related information with the only entity I am required by law to share it with....the I.R.S.!

Never ever use this company for any financial purpose. They are holding my money hostage even though I've complied with everything they can legaly reqiure me to and here I sit flat broke, in debt, and at my wits end.

This company's practices sound not only fraudulent, but verging on out and out theft.

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This report was posted on Ripoff Report on 06/06/2011 06:48 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Consumer Comment

me too

AUTHOR: Mrs. Maria Ramos...just 2 old - (United States of America)

I also am on the same boat... Please help I am way too old for this and my nephews are frustrated with me asking for help . they are never home and in the meanwhile I need to struggle to pay for my prescriptions when I have more than enough money on my upside card account... Which is marked "potentially fraudulant" I have talked to my attorney and he will be ready to see me on an appointment I scheduled.
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#2 UPDATE Employee

Plastyc Inc Response

AUTHOR: Plastyc Inc. - (United States of America)

This account was marked potentially fraudulent as this cardholder shared an address
with another cardholder who received federal payments not in his name or SSN
this is not allowed by the IRS.  As is our practice, we requested documentation consisting of photo ID, SSN, utility bill and proof of the load (W-2 and 1040).  After further research on this account, we decided to release the card based on what the cardholder was willing to provide.  The card is now active and the cardholder has access to the funds.

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