Like one of the other posters on here, I had ordered an arrangement of tulips and roses to be delivered to my girlfriend's office on Valentine's Day. As you can probably guess, V-day came around and she didn't receive any roses. I figured ok, I'll give them a chance, maybe the order got delayed for a valid reason. A week later the roses still hadn't arrived, and my card had been charged the full $80 for them (I used a debit card which admittedly wasn't too smart of me).
I tried calling their customer service at 888-244-4531 multiple times, and each time I was just put on hold for 45 minutes to an hour before I gave up and hung up. After that I discovered that their website, www.urbanflorist.com, and a Live Chat feature that I could use to talk to their customer service agents. I logged onto it, and after waiting 20 minutes a person named "Joon" answered. I told him my problem and gave him my customer ID and invoice number, and he promised me that I would get a full refund, but that it would take 7-10 days to process it.
Well here it is, 3 weeks after talking to them and I still haven't gotten my refund (flowers were never delivered either). I tried calling them back, but now they don't even put you on hold anymore - it redirects you to some message saying "all of our mailboxes are full right now..." and disconnects automatically. Their LiveChat service seems to have been permanently taken down as well. I've emailed them multiple times every day for the past week and haven't gotten any replies.
I can only conclude that this whole company is a huge scam and the owners are fraud artists. It is absolutely impossible to get in touch with them now, by phone, email or using their former online chat service. I've resigned myself to the fact that I won't be seeing my $80 again, but hope that my experience will serve as sufficient warning for others to NEVER do business with this "company".