Urban Home should be called Urban Fraud. When you walk in it looks like a
sparse low priced version of Pottery Barn, until you find something you
want to buy. What I wanted and have been seeking for years is a chair,
preferably a recliner small enough to fit in my apartment bedroom.
girlfriend and I stop in on our way to a movie in the mall. since we
have a few minutes to kill. I pick up the Urban Home Scam Flyer and see a
"Swinton Leather Recliner" next to a picture of a brown leather chair.
An Urban Scam Associate points us to the chair. It has a paper sign next
to it "Leather Recliner" It's small- just what I wanted. I sit in it
and it works. The Leather is a little stiff but I figure it will soften
up, and for $300! - you can t beat that.
We make a snap decision to buy
the chair. At the counter, I ask the cashier, if the chair is really
leather. [continued below]....
..... She say yes it is, there may be a few vinyl panels on the back
and some other spots. It will take a week to ship the chair 60 miles
from Oxnard. She tells me about the restocking fee if I return it. 20%
after 10 days, 10% even if I change my mind before I walk out of the
store. That should have been enough red flags. They get paid even if I never see the box. Still most merchants under
promise and over deliver in my experience so I don't worry.
arrives at the the store on day 9. (So returning the chair to Urban
Fraud will cost 20% for sure.) I rent a truck and come pick it up the
next day (I had other stuff to move also) Take the chair home and it
sits for a day cuz I'm a busy man. I unpack and assemble the chair and
see on the box "PVC/Leather Recliner" I can't remember what PVC is and
the topic leaves my mind.
The next day. I have some time to sit in my
chair and read. When I start to notice a smell, a combination like
chocolate and gasoline. The smell lingers all day and I realize it's the
Urban Home/Urban Fraud chair. I inspect the chair and realize that it
is vinyl. ALL VINYL. NO LEATHER AT ALL.
I call the store. They Remind me
of their return policy (They need the box too) and I suggest that I
shouldn't have to pay a restocking fee when the chair isn't as
advertised. I still have a copy of the flyer. I go to the store. The "manager" Who looked about 20, found a
piece of paper that said that some leather items were actually "bi-cast
leather" which means pieces of leather held together with vinyl.
(Generally considered fraud by consumer advocates.) We argue, they give
me another number to call in Oxnard where I can talk to a voice mail
until I'm dead.
I send an angry email to the website. Someone writes
back to tell me the chair is "bonded leather" which is particles of
leather mixed into the vinyl. (even more fraudulent) She also wanted to
know why I was so mad. I point out that the chair I ordered was
advertised as "Leather" not bi-cast or bonded Vinyl BS, and I shouldn't
be charged a restocking fee for their fraud, and they should come pick
it up. She said that I had had the chair too long and could not return
it anyway. I sent a long expletive filled response.
I still have the
chair. The arm rest have already lost their cushion so you can feel the
wood against your elbows, however it doesn't stink anymore.
Fraud has much nice looking cheap knock off furniture that they will
gladly lie about so you think you're getting a great deal. Don't fall
for it. When they say it solid wood, it's particle board. When they say
leather, it's vinyl. if you like particle board and vinyl, the price is
average. Urban Home is a scam.