Report: #205586

Complaint Review: US Airways - Orbitz

  • Submitted: Fri, August 11, 2006
  • Updated: Fri, August 11, 2006
  • Reported By: Millen Georgia
  • US Airways - Orbitz
  • Phone: 800-428-4322
  • Web:
  • Category: Airlines

US Airways - Orbitz Honest, working class grandma just trying to visit grand babies at new home ripoff Nationwide

*Consumer Comment: You bought "nonrefundable, non changeable" tickets

*Consumer Suggestion: You have to look at this from the airline's perspective....

Show customers why they should trust your business over your competitors...

BE AWARE. I purchased airline tickets thru Orbitz in July for flight out on July 19th, on July 10th I cancelled my tickets. (9 days prior to flight) with the understanding I could use these tickets within a years period.

The total amount which was paid for 3 tickets was $ 324.30.

Today I wanted to reschedule my airline tickets for One month later and to find out I have to pay and additional $ 100.00 (per ticket) to US Airways and addtn'l $ 30.00 per ticket to Orbitz to reschedule.

This equals at total of $ 390.00, this is just like me buying a whole new set of tickets, plus.

I feel its unfair to the working citizens. We are just trying to make a living and not just give our hard earned money away.

Millen, Georgia
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This report was posted on Ripoff Report on 08/11/2006 05:33 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

You bought "nonrefundable, non changeable" tickets

AUTHOR: Thomas - (U.S.A.)

so therefore you cannot change them. Does that make sense?

Orbitz and other bargain/low fare vendors only sell "nonrefundable, non changeable" tickets BECAUSE most people want the lowest possible fare. Didn't YOU want the lowest possible fare?

Most people do not stop to understand the difference between "nonrefundable, non changeable" tickets and "refundable and changeable" tickets. They only care about price, and usually they do not change their plans so it makes no diference.

The "refundable and changeable" tickets cost $40 to $50 EACH more than the "nonrefundable, non changeable" tickets cost. But that is $80 LESS than what they charge you to replace you present tickets.

If you wanted tickets that WERE "refundable and changeable", then those were the type of tickets you should have bought and PAID the EXTRA $40 -$50 FOR EACH. These tickets you must buy directly from the airline because if you priced tickets on Orbitz and Travelocity and one site were $50 a ticket higher than the other site, which site would you buy from? Silly question, no?.
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#2 Consumer Suggestion

You have to look at this from the airline's perspective....

AUTHOR: Hugh - (U.S.A.)

They have put these high fees in place because people used to abuse the old system. For example, you see the airline puts Miami on sale for $129 R/T - you figure that's a good deal, so you grab two tickts and pick some dates at random, figuring you'll just change dates later when you figure out when you can go.

The airline holds those seats for you and then a week or two before travel, you call and bump your date out a couple of months. Then in a couple of months you call again and bump them out again. All this time you have tied up the airline's inventory and made it unavailable to sell.

These days, you buy it, you fly it. Or be prepared to pay a hefty fee to change it. The airlines are trying their best to manage their load factors and if everyone could just change flights on a whim for no charge then they could never fill the planes up enough to be profitable.
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