Report: #927179

Complaint Review: US Airways

  • Submitted: Tue, August 14, 2012
  • Updated: Tue, August 14, 2012
  • Reported By: Lauren — Athens Georgia United States of America
  • US Airways

    Phoenix, Arizona
    United States of America

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While boarding our plane in Atlanta, Georgia, we were informed that we had to check our carry on luggage due to limited space. We were approached and told this while in the "loading area" as you walk through the "tunnel/hallway" to enter the plane.  

We hesitantly handed over our bags, feeling the pressure of a line of people behind us.  

When we arrived in Portland, Oregon, David realized the zipper on his back pack was slightly open.  After opening, he realized his Kindle Fire  and laptop were missing.  I checked my bag and realized my camera and charging base were gone.  

Recounting the grueling process of calls, being told we didn't have a claim number after speaking with several different agents and filing a claim, and actually going to the office on our way back from out trip would take too long.  Despite the claims, faxes, and paperwork I sent, there has been no response. 

I believe if they make you check your baggage while boarding the plane, that they should be held responsible for items you never intended to check.  
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This report was posted on Ripoff Report on 08/14/2012 01:41 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment


AUTHOR: The Outlaw Josey Wales - (United States of America)

 did the OP ask for help???
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#2 UPDATE EX-employee responds


AUTHOR: Jane - (U.S.A.)

Be sure to file a police report.
It is going to be rather difficult but it is important that they have a paper trail of these types of behaviors.

Also if you store your passwords in your stolen computer, make sure that you change them.

Contact Amazon and inform them of your loss so that you can be sure that things can't be wirelessly transfered to the new computer (one click).

If you have not done so already, be sure to contact the GM of the airport and continue to go up the ladder. If he/she was bold enough to do this to you, this probably is NOT the first time this has been done.

With the electronic cards and the like, it should be pretty easy for HIM to narrow down who was on the ramp at that time.

You can use your police report to file with your taxes.

At the very least (If you don't want to file with your insurance company), you can file the losses on your income tax and get a small percentage of what you lost.

SOrry this happened to you. All employess are not like this and they will probably appreciate your help in getting rid of the bad apple too!

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