Complaint Review: US Airways
US Airways Stolen Items Phoenix, Arizona
*Consumer Comment: janie/ash
*UPDATE EX-employee responds: File a POLICE REPORT
We hesitantly handed over our bags, feeling the pressure of a line of people behind us.
When we arrived in Portland, Oregon, David realized the zipper on his back pack was slightly open. After opening, he realized his Kindle Fire and laptop were missing. I checked my bag and realized my camera and charging base were gone.
Recounting the grueling process of calls, being told we didn't have a claim number after speaking with several different agents and filing a claim, and actually going to the office on our way back from out trip would take too long. Despite the claims, faxes, and paperwork I sent, there has been no response.
I believe if they make you check your baggage while boarding the plane, that they should be held responsible for items you never intended to check.
This report was posted on Ripoff Report on 08/14/2012 01:41 PM and is a permanent record located here: http://www.ripoffreport.com/reports/us-airways/phoenix-arizona-/us-airways-stolen-items-phoenix-arizona-927179. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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