• Report: #297500
Complaint Review:

US Airways

  • Submitted: Sun, January 06, 2008
  • Updated: Sat, June 07, 2008

  • Reported By:Encino California
US Airways
111 W. Rio Salado Parkway Tempe, Arizona U.S.A.


*UPDATE EX-employee responds: This happens everywhere.....

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On June 27, 2007 I was forced to check my G4 Mac Powerbook with my luggage on a US Airways flight due to a back disability. (My lap top was in it's own computer bag.) I was questioned in a unusual way by the TSA but didn't think anything of it at the time.

Our flight left from LAX an hour late and everyone missed their connection in Las Vegas. When asking for my baggage I was denied access and told that everything was locked in a secure room and it would not be released.

The next morning I asked again for my baggage and once again I was lied to. I was told that until I had a flight out my baggage would stay secure. In other words it would be on the plane I was on.

When I got to Dallas Forth Worth my baggage did not come down the turn-style. I looked over at a pile of luggage and saw my green dufflebag had arrived before me and was left where anyone could simply walk off with it. (But no computer bag in sight).

Due to US Airways' lies, negligence, and continued illegal practices, I have a loss of approx. $2,600 and had to borrow money to purchase another computer. My computer is my livelihood, like many people who've this happen to them, I had no choice.

At every turn, regarding compensation, US Airways has shut me down. In their eyes the consumers' have no rights. After their first investigation, which they don't let you see, they send a letter of "We regret to inform you".

What people should be concerned about is one thing. If US Airways is in the theft/or organized crime business-how safe are their flights? If they can't transport our property safely -How safe are we? Who will be next?

This concerns me deeply. I lived in NYC when we were hit. How many more holes do we need in our security? This is a Federal issue.

I am boycotting US Airways until they reimburse me and every other consumer they have ripped off.
Boycott now. We, the people, need to shut US Airways' criminal activity down now.

Encino, California

This report was posted on Ripoff Report on 01/06/2008 11:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/us-airways/tempe-arizona-85281/us-airways-us-airways-license-to-steal-lap-tops-etctime-to-boycott-tempe-arizona-297500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE EX-employee responds

This happens everywhere.....

AUTHOR: Miss Good Advice - (U.S.A.)

I use to work for US Airways and I have seen a lot of crazy things. This goes on in every airline, not just US Airways. All the airlines share secured area's. And TSA works for the Airport, not the airline. It is becoming a big problem. The airlines has been trying to fix the problem by installing more camera's in the work areas of the employee's. But they are mostly posted at the doors. I've seen luggage left laying around for weeks. One minute I will see them laying around with stuff in them, and the next minuted, someone has cleaned them out. Its not other passengers doing this, it is the employee's because it goes on in the secured area's. I've seen luggage be thrown, tossed, and kicked. While I was working there I would ask the passenger to please take their items of worth on the plane with them. But do not leave them with the flight attendants either. I've seen passengers board the plane, leave an item with the flight attendant, and get off mad as hell because the item was "Lost". There are some very good employee's and before I left Us Airways was trying to make some changes dealing with their employee's about the stealing and customer service. They themselves know that its becoming a problem. And they are doing full background checks on all their employee's. They are also in progress of getting rid of the bad apples. It took two month for my background to clear and I was in the military. The only solution that I've seen work dealing with issues with the airlines is to sue them or going to the media. You can make as many calls to them as you want, they are customer service. I've worked with customer service for many companies for 12 years, and I can honestly tell you, customer service is train to say everything and anything the customer wants to hear and to get them off the phone with-in 20 minutes. Boycotting will only intense security and raise prices in the future. For example, people complain about the airline food, so now they do not serve food. People complain about tighter security, and now you can't even bring a regular bottle of water, perfume, or hand lotion through the gates. In other words, the airlines will punish you for your complaints. The other problem you had....its not up to the gate agent if the doors are open for a passenger, but up to the fight attendant. When the fight attendant closes the doors, there is no opening them back up. Departure and boarding time is the time that the plane should be on the runway taking off, not boarding. The airlines should explain to the passengers that they need to be there at their gate at least 30 minutes before departure time because of flight changes. I myself had to turn away many passengers that shown up 20minutes before departure. The Pilot and flight attendants want to make the process as fast as possible. The gate agent is only there to secure the gate doors and to take your ticket. They do not have that much power. The only power they do have is to deny a drunk or harmful passenger to board the planes. There are so many policies and procedures that the gate agents have to follow that in some cases they may seem uncaring and mean. But trust me, from experience gate agents get the same treatment when they are flying.
I hope I was little helpful to you.
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