• Report: #1034141
Complaint Review:

US Airways

  • Submitted: Fri, November 21, 2008
  • Updated: Fri, November 21, 2008

  • Reported By:Mesa Arizona
US Airways
111W Rio Salado Parkway Tempe, Arizona U.S.A.

US Airways Won't use lowest priced fare Tempe Arizona

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We purchased tickets to fly to FT Lauderdale, FL for $748. Prior to the flight I was diagnosed with stage IIIC colon cancer. DR wouldn't allow me to leave. I called US Airways and asked what my options were, they said I could use the tickets for a later flight but they had to be used prior to May 5 2009. I asked what happens if I die before I can use the ticket. The man said," Send us a copy of your death certificate and we will send you a refund."

My e-ticket says I can change the reservation subject to a $150 change fee and the new itinerary will be priced at the lowest available published fare at the time of the change.

I found tickets to Colorado Springs for $579 total to fly for Christmas. I figured if I paid an additional $131 over the $748 I have already paid, I could buy the tickets. US Airways tells me I have to pay $300 in addition to the $748 I have already paid and this is for a 1 1/2 hour flight to Colorado Springs from Phoenix. The oncologist is telling me I have less than a year to live.

If I were certain he was correct, I would fly to Colorado Springs on Frontier and let US Airways refund the price of my ticket after I die. However, I don't intend to die just to make them provide a little customer service. After talking with their customer service, I think even dying wouldn't get them to provide any customer service.

Mesa, Arizona

This report was posted on Ripoff Report on 11/21/2008 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/us-airways/tempe-arizona-85281/us-airways-wont-use-lowest-priced-fare-tempe-arizona-1034141. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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