US Aluminum Services US-Aluminum US Aluminum Services - Horrible Product and Service - Beware of Crappy Job - Do Not Use Them Orlando Florida

US Aluminum provided a lengthy explanation but the fact is that my patio roof is still leaking. Other patio company inspected my roof and found lots of errors done by US Aluminum. The biggest one is that they never installed flashing. Stay away from them since they don't know how to properly build sunrooms.

US Aluminum Services has been proudly serving Florida Residents and Developers since 2003, completing approximately 1700 projects annually. Our founder and President is a licensed General Contractor and has over 15 years of experience in the construction industry. 

The project for Mr. K was completed per the contract signed on 10/24/2014. The structure was designed and installed in compliance with all Florida building codes. The design was signed and sealed by a Professional Engineer and passed final inspection by Polk County building department on 2/5/2015. The project was inspected and water tested by a US Aluminum Services Quality Control Supervisor in the presence of the homeowners on 3/11/15. The QC Supervisor advised Mr. K that the leaks are not coming from the roof we installed, but are actually caused by cracks in their exterior house wall stucco.

Mr. said he understood and said he would pay for the repairs needed to his exterior house wall stucco. After receiving the inspection report, the Customer Service Manager contacted Mr. K and recommended he hire a stucco contractor since this type of work needed is not our specialty. At no point has US Aluminum refused to complete service or repairs to the sun room installed. He has a warranty of 2 years and we will continue to honor this warranty based on our terms and conditions. The following is a time line of the project.

10/24/14 Contract signed 
11/12/14 Homeowner provided HOA Approval 
11/14/14 Polk County approved Permit request 
11/17/14 Homeowner was contacted by our scheduler for foundation work to be completed week of 11/21/14 thru 11/25/14
11/18/14 Homeowner was contacted by our scheduler for Tentative Installation of frame work to be done on 12/8
12/08/14 Homeowner was contacted by our scheduler to advise them about rain delays and installation would be moved to 12/09/14.
12/10/14 Homeowner was contacted by our scheduler for framing inspection which passed on 12/12 
12/22/14 Homeowner was contacted by our scheduler Electrical Rough installation scheduled for 12/23/14
12/30/14 Homeowner was contacted by our scheduler for Tentative Window installation for 1/15/2015. 
01/05/15 Homeowner was contacted by our scheduler for Electric rough inspection which passed on 1/6/15 
01/14/15 Homeowner was contacted by our scheduler to confirmed window installation of 01/15/15
01/21/15 Homeowner was contacted by our scheduler for Electric Trim installation scheduled for 1/22/15 
1/26/15 Homeowner was contacted by our scheduler for Electrical Trim inspection scheduled for 1/27/15 and passed 
1/28/15 Homeowner was contacted by our scheduler for Final Building inspection on 1/29/15 that failed - due to drop from landing to ground.
1/30/15 Homeowner was contacted by our scheduler for the additional step needed this was scheduled for 2/2/15
2/4/15 Homeowner was contacted by our scheduler for Final Building inspection on 2/5/15 and passed 
2/5/15 Homeowner was contacted by Customer Service department to follow up on installation and final balance due. Homeowner advised he has a leak. Service was scheduled for 2/12 per homeowner's request.
2/12/15 Field Supervisor added sealant for roof and additional Down spout extension at customer request. US Aluminum provided this at no additional charge to homeowner. 
2/13/15 Homeowner was contacted by Customer Service department to follow up on repairs and collect final payment 
2/17/15 Homeowner was contacted by Admin department via email for collection on balance due 
2/27/15 Homeowner was contacted by Customer Service department, no answer, messages were left at all contact #s for past due balance 
2/27/15 Homeowner called back to make final payment 
3/2/15 Homeowner emailed production scheduler of leaks. Customer Service contacted homeowner to schedule a service call appointment for Mr. and Mrs. K. Customer Service requested both homeowners be present at the appointment. Homeowner said would call back to schedule the service call appointment.
3/9/15 Homeowner was contacted by Customer Service department to request a service call appointment. Homeowner requested service call appointment be on 3/11/15
3/10/15 Homeowner was contacted by Customer Service department confirmed service call for 3/11
3/11/15 Service call was completed with QC Field supervisor and Service Technician in the presence of both homeowners. Water test was performed on the sunroom roof installed by US Aluminum and no leaks were found. QC Field supervisor performed water test on exterior house wall stucco of the home and the leaks were evident and homeowner was advised water intrusion into the room were caused by the cracks in the house wall. Homeowners stated they would pay to get this repaired. QC Field supervisor advised he would take his findings to the office and that the office would be contacting him. 
3/12/15 Homeowner was contacted by Customer Service department and advised US Aluminum could not repair the stucco work as this was not our specialty and they would have to hire a stucco contractor. We recommended to contact the contractor they hired 2 years prior to make repairs on the exterior house wall stucco.