Complaint Review: US Bank Mastercard Gift Card - Nationwide
- US Bank Mastercard Gift Card Nationwide USA
- Phone:
- Web: www.mygiftcardsite.com
- Category: Credit & Debt Services
US Bank Mastercard Gift Card A total rip-off! Nationwide
*General Comment: Interesting info...
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US Bank Mastercard Gift Cards are a total rip-off. When going to a gas pump they hold $99.00. I made the mistake of unknowingly making some kind of mistake whilst at the pump and they held $99 the first time and with in about 10 seconds (literally) I made another mistake and they held an additional $74.
I called the customer service center and they told me there was nothing they could do and I that I had to go back to the gas station and have them call their Merchant Center to have the charges reversed. I did exactly that and the person at the Merchat Center reassured me that the reverses had gone through. I wait a day to give them time and called the phone number listed on the back of the gift card. The first young woman with whom I spoke was no help, did not understand the problem and was very hesitant to put me through to her supervisor. I asked to be put through and had to wait about 10 minutes to get to the "supervisor". could still here the same young woman in the background. She had moved on to other calls; calls with the exact same complaint as mine. Chris "the supervisor" was no help. He told me that there was nothing I could do and repeated endlessly that if there was a mistake made somewhere in the process I would not get my money back for at least 10 days. That was new information. He was no help. I asked to be put through to his supervisor and he informed me that the only way I could speak to a supervisor was to give him my name and telephone number and to wait 3 - 5 days for a response.
I am quite certain that all they need to do is to push some button and poof my money will be back in my account. The Gas Station, the Merchant Center, and I followed their directions to a T and yet nothing has come of it. The gift card people are holding my money, will not release it, and are tossing blame everywhere else.
I cannot strongly enough urge that no one ever use these cards.
This report was posted on Ripoff Report on 09/09/2014 02:23 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-bank-mastercard-gift-card/nationwide/us-bank-mastercard-gift-card-a-total-rip-off-nationwide-1175620. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 General Comment
Interesting info...
AUTHOR: Striderq - ()
SUBMITTED: Sunday, September 14, 2014
https://www.usbank.com/prepaid/gift-card.html
Visa® Gift Cards and Visa Debit Gift Cards
According to US Bank website, all of their gift cards are Visa or Contour. No Mastercards available. Be that as it may.
It's a hold generated by the way the gas station processes the authorization and the way you use the card. When the station requests their payment the holds will expire, allowing that money to be available again for your use.
As far as "pushing a button" to return your money immediately, nope it don't work that way.
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