Report: #1271238

Complaint Review: U.S. Bank National Association

  • Submitted: Tue, December 01, 2015
  • Updated: Tue, December 01, 2015
  • Reported By: Betsy S. — Harper Woods Michigan USA
  • U.S. Bank National Association

    Nationwide
    USA

U.S. Bank National Association U.S. Bank, US Bank, us bank, US Bancorp, U.S. Bancorp Gift card fees for inactivity should be an illegal practice!! Minneapolis Minnesota

*Author of original report: Resolved

Show customers why they should trust your business over your competitors...

I received a $50 VISA gift card from my sister in 2012.  The card was purchased at a Kroger grocery store.  I did not activate the card since the package clearly stated an expiration date of 2020.  I put the card aside for a rainy day.  Recently I needed the money to purchase a new vacuum cleaner.  Yesterday, I opened the gift card packaging and signed on to the web site to activate my card.  I was shocked to learn the balance was $0.  I phoned the toll free card services number on the back of the card.  From the representative, I learned that the issuer charged $2.00 each month that the card was inactive after 12 months.  Consequently, over time, the original $50 balance was taken by the issuer.  The card services representative advised me to take note of the (tiny) fine print on the back of the package which described the process.  I am infuriated that the card issuer, U.S. Bank National Association (U.S. Bank, a subsiduary of US Bancorp), has such a "policy" or "practice" in place.  Though they may have the "legal" right to take money from a gift recipient, it is hardly ethical.  Why should a fee be charged for NOT USING a gift card?  Why should a card which expires in 2020 not be available to use WHENEVER the gift recipient chooses to use the card.  If my sister had given me cash instead, I could certainly use it when I needed it.  I am positive that when my sister purchased this gift card, she had no idea that the company could institute such a devious practice.

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 12/01/2015 08:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/us-bank-national-association/nationwide/us-bank-national-association-us-bank-us-bank-us-bank-us-bancorp-us-bancorp-gift-1271238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!

Updates & Rebuttals

REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

Resolved

AUTHOR: - ()

After several phone calls, I finally reached a helpful person at the bank.  She agreed to remove the inactivity fees and restore the full value to the card.  I still strongly disagree with their inactivity fee, but I am pleased that I was able to use the gift card.

Respond to this report!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.