Complaint Review: U.S. Bank National Association
U.S. Bank National Association U.S. Bank, US Bank, us bank, US Bancorp, U.S. Bancorp Gift card fees for inactivity should be an illegal practice!! Minneapolis Minnesota
*Author of original report: Resolved
I received a $50 VISA gift card from my sister in 2012. The card was purchased at a Kroger grocery store. I did not activate the card since the package clearly stated an expiration date of 2020. I put the card aside for a rainy day. Recently I needed the money to purchase a new vacuum cleaner. Yesterday, I opened the gift card packaging and signed on to the web site to activate my card. I was shocked to learn the balance was $0. I phoned the toll free card services number on the back of the card. From the representative, I learned that the issuer charged $2.00 each month that the card was inactive after 12 months. Consequently, over time, the original $50 balance was taken by the issuer. The card services representative advised me to take note of the (tiny) fine print on the back of the package which described the process. I am infuriated that the card issuer, U.S. Bank National Association (U.S. Bank, a subsiduary of US Bancorp), has such a "policy" or "practice" in place. Though they may have the "legal" right to take money from a gift recipient, it is hardly ethical. Why should a fee be charged for NOT USING a gift card? Why should a card which expires in 2020 not be available to use WHENEVER the gift recipient chooses to use the card. If my sister had given me cash instead, I could certainly use it when I needed it. I am positive that when my sister purchased this gift card, she had no idea that the company could institute such a devious practice.
This report was posted on Ripoff Report on 12/01/2015 08:40 AM and is a permanent record located here: http://www.ripoffreport.com/reports/us-bank-national-association/nationwide/us-bank-national-association-us-bank-us-bank-us-bank-us-bancorp-us-bancorp-gift-1271238. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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