Report: #1402092

Complaint Review: US Bank

  • Submitted: Sun, September 24, 2017
  • Updated: Sun, September 24, 2017
  • Reported By: Anne — Union New Jersey U.S.A.
  • US Bank

    Nationwide
    USA

Show customers why they should trust your business over your competitors...

I received a letter in September 2017 stating they were not going to reissue me a new credit card back on 12 months of non-activity. I have had a relationship with US Bank for 12 years and so for 12 years and throughout that 12 years have been in good standing. So, I was surprised that I didn't get a letter until after they decided my credit card would expire on 08-2017 that they would not renew. I called and spoke with a supervisor who informed me that he asked for US Bank to send letters at least a month in advance so customers could simply take care of the non-activity issue but was often taken on unheard ears.

My credit score was 782 and when I checked I saw that US Bank looked at my credit in August prior to it expiring. So I asked the supervisor my concern was about the 12-year relationship and what that would do to my score. He proposed I write a letter to reinstate the card to give them information about my income and the sort. I did so. US Bank then hard-line my credit again. When I canned customer service again, I was told a letter had been sent to me and I asked what did it say but was told they did not have access to that information.

Once I received the letter, the claimed they were not going to reopen the account because of my debt ratio. So now it was too much debt. So, US Bank closed a 12-year relationship because of non-activity (not my debt ratio) dropping my score, the hardline my credit again and dropping my score more, and then sending me a letter saying that due to my debt ratio and that my credit was 707 (which they are responsible for)- it is obvious to me they only thing they wanted to do was ruin my credit score that was 800. 

I feel used, misused, and abused and I want everyone to know.

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This report was posted on Ripoff Report on 09/24/2017 07:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/us-bank/nationwide/us-bank-deceptive-practice-and-ruins-credit-union-nationwide-1402092. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#1 Consumer Comment

Sorry

AUTHOR: Robert - (USA)

Sorry but the only anger is the anger you are transmitting.

Your original report stated the following...

it is obvious to me they only thing they wanted to do was ruin my credit score that was 800.

Do you now feel that statement is wrong or do you still truly believe that they did this as some personal vendetta against you and only wanted to ruin your credit?

BTW yes I know you said you would never respond again so we may never know. But if you just did happen to respond to that question I wouldn't make anything of it.

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#2 General Comment

Business decisions--

AUTHOR: Striderq - (USA)

Bank are in the business to make money. If you have a card that you haven't used in 12 months. Since they own the card, they can do this. As far as checking your credit, the first was done to help determine if they'd let you keep the card. You agreed to this when you first got/used your card. When you called and requested them to reissue the card, you authorized the second credit check. They can do as they wish with their card, but you don't seem to be disputing the statements of non-use and debt ratio. Sorry, but life doesn't always go as you want it to.

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#3 Author of original report

To Robert the Consumer

AUTHOR: - ()

First, you are way too angry to have spent so much time and energy on responding my report. Secondly, you do not my situation well enough to even make the comments that you have.

Obviously, if I had a score of 782 it means I had great credit. Secondly, my debt ratio didn't have anything to do with why they decided to close my account they hardline my credit in August prior to sending me a letter. It was due to non-activity. And when I requested for them to reopen the account- they decided to hardline my credit again and make up false reason to not reopen card while dropping my score even further.  I have several other credit cards that I use for business and which when I use I pay off. My credit report has no negatives.

So this report is valid and US Bank is being abusive. Of course, I knew it was going to expire but for 12 year they have sent me a new one. What was I suppose to call them to tell them to send me a new card? 

I have other credit cards all at 0 balances and when I do use them are paid off and not by the minimum. 

So please direct your anger somewhere else. Perhaps to US Bank.

I will not respond to any other rebuttals or responses. I do plan to reporting US Bank elsewhere as well.

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#4 Consumer Comment

Oh yea...that's it.

AUTHOR: Robert - (USA)

You are right the ONLY reason they closed your credit card was because someone in a back room wanted to get their jollies off by cauisng you grief in closing out the card so it would lower your credit score.

Do you really think you are that important? Do you really think that anyone at that company gives your score even a thought for a single second?  I guess if it makes you feel better to think that you can. But here is the reality.

The ONLY one responsible for your credit score is YOU. A credit card company has the right to lower your credit limit or outright close your account out at ANY time. They don't need to wait until your card expires and they don't even need to give you a reason.  The same thing applies when they decide to raise your credit limit..funny how no one complains then.

Also, interesting how you talk about your 12 year relationship...you hadn't even used the card for a year and it wasn't until they sent you a letter that you had known they had closed your account.

By the way if your score dropped because of the inquiries, it is VERY short term. If you truly have a high debt to credit ratio then perhaps instead of working on trying to get more credit you start working on paying off what you currently owe.

 

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