Report: #1300977

Complaint Review: Us Bank

  • Submitted: Thu, April 21, 2016
  • Updated: Thu, April 21, 2016
  • Reported By: Zionn — Olympia Washington USA
  • Us Bank

    Nationwide
    USA

Us Bank Disappearing reappearing charges. One day it would show all charges have gone through and your account in the positive, then the next day it would move an earlier charge up the list as if it just barely pulled out with the available amount not changing forcing your account into an overdraft in which you would have to pay the overdraft charges. Olympia Washington

*Consumer Comment: The two posters that responded to you are exactly right

*General Comment: Solution...

*Consumer Comment: What You're Saying Is....

Show customers why they should trust your business over your competitors...

 This has happened multiple times and we can't afford to keep paying overdraft fees that should have never accord in the first place since the money was clearly shown to have been there with nothing in pending.

I use Usbank and I manage my account online, we are always checking the account before withdrawing to avoid overdrafts, but that being said there has been some odd occurancies going on at Usbank with charges disappearing and repearing at later dates. One day I would check the account and see all my transactions have gone through and no more pending charges and a curtain available amount so I would withdraw.

Come back a few days later check the account again and it would show transactions that it had previously shown already taken out now taking place at a later time with the previous available amount causing the account to show that I never really had the money in there to withdraw putting my account into overdraft forcing me to struggle to pay the overdraft fees that should have never happened.

This has accord on multiple occasions and each time we can't prove what they did since the bankers go off the computers and the computer shows me as overdraft making it my word against the computers.

I'm going in tomorrow to argue with them again with the only proof showing I had money in the account a torn up retaped ATM recipt that showed the date I with drew and how much available amount I had left after, which if you check that same withdraw on the computer it shows something different, it shows me going into the negative.

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This report was posted on Ripoff Report on 04/21/2016 01:29 AM and is a permanent record located here: http://www.ripoffreport.com/reports/us-bank/nationwide/us-bank-disappearing-reappearing-charges-one-day-it-would-show-all-charges-have-gone-thr-1300977. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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0Employee/Owner

#1 Consumer Comment

The two posters that responded to you are exactly right

AUTHOR: FloridaNative - (USA)

To add just a little bit to their excellent response to your complaint:

  • The bank will give you a register to make your entries for free
  • The actual time it takes to enter each deposit, withdrawal or any debit and credit is minimal (seconds)
  • Viewing your transactions through your online acccount is not the same as reconciling your bank account, you need the register to see what you have spent and the online account to see what has posted 
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#2 General Comment

Solution...

AUTHOR: Striderq - (USA)

What you're talking about are called debit card holds. When you use the card to authorize a payment, the bank places a hold on that amount and shows it as pending. When the company requests payment, the hold changes to posted and the money sent to the company. However, if the company doesn't request their payments with in 3 business days of the hold being placed, the hold expires (no longer shows as pending). When the company requests payment, it's sent to them.

Just because the hold expires doesn't mean you don't owe the money. Once the hold has been approved, the bank must pay the company when the payment request comes in no matter what the account balance is at that time.

 

SOLUTION: Use an account register properly to know your account balance.

1. Start with the total balance in your account.

2. Subtract all debits when you authorize the payment (when you swipe your card, write the check, use card online, etc)

3. Add deposits when the are available in your account.

4. Keep your register balance above zero and you will not cause yourself any fees.

Online banking is to verify what has posted to your account and the amount of the posting. For example, if you go to a restaraunt the hold will be for the check amount. When it posts it will have the tip amount included. The bank does not know of tips, checks or automatic payments until they present for payment. But you know about them when you authorize them On line banking is and has never been intended to show you the balance and what you can afford to spend. That is the purpose of the check register. Unless there has been a bank error (very rare) or fraud, you can look at the balance in your regsiter and know if you have the money to make the purchase you want to make.

Happens at every bank this way. And no, I don't work for them.

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#3 Consumer Comment

What You're Saying Is....

AUTHOR: Jim - (USA)

...You've NEVER had any clue as to what you have had in your account.  Right?  Here's why...you don't keep any written records with an on-going running balance.  The bank only knows the debits which hit their system.  When merchants have a delay in submitting a debit you incurred, the bank does not know about it and therefore does not reflect it in your balance.  What happens?  You spend that money and you end up with an overdraft.  When you keep written records and an on-going running balance with each and every entry, then you have the most acurrate balance known to man.  There's no need to arguing anything.  Keeping written records and an on-going running balance and NOT spending beyond that running balance prevents overdraft fees every single time.  Those who complain about overdraft fees are those who DO NOT keep written records!

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