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Report: #669366

Complaint Review: US BANK - Portland Oregon

  • Submitted:
  • Updated:
  • Reported By: Srm — Tigard Oregon U.S.A.
  • Author Confirmed What's this?
  • Why?
  • US BANK Portland, Oregon United States of America

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US Bank incorrectly charged a late fee to my visa for a late payment in October.  When I called them they refused to remove the fee so I contacted the BBB and the fee was removed.

I believe the fee was assessed in retaliation for a prior incident that resulted in me filing a ripoff report and a better business bureau complaint regarding being charged overdraft fees in my checking account when I was not overdrawn. These fees were eventually refunded.

I am very careful not to have any late payments because it is clear they make many errors.

My November payment was due on 11/6 and was paid on 11/1. My December payment was also paid on 12/1 and due on 12/6.  Late payment fees were assessed for both months.

I have filed a better business bureau complaint again, but this is a large corporation.  Mistakes like this should not occur every single month.


This report was posted on Ripoff Report on 12/08/2010 10:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/us-bank/portland-oregon-97223/us-bank-us-bank-visa-us-bank-visa-charging-late-fees-for-payments-that-are-not-late-portla-669366. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
3Consumer
0Employee/Owner

#4 Author of original report

US Bank fees

AUTHOR: Srm - (U.S.A.)

POSTED: Monday, December 27, 2010

My payment is $150 per month. The payment due date is the 6th, and I usually pay on the 1st, but in October I was out of town so I made my payment a day early. I have never missed a payment or paid late, that's why they originally refunded the late payment fee.

Paying seven days before the due date vs.six days once should notresult in a late feeevery month.

A few months ago, they charged overdraft charges on my checking account when I was not overdrawn. I had documentation to prove that the overdraft fees were charged in error, so they refunded the fees. These fees are in retaliation for pointing out their errors.

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#3 Consumer Comment

Perhaps...

AUTHOR: Yer Fulvit - (USA)

POSTED: Friday, December 10, 2010

I think Go4Gold is correct. I think somewhere you missed a payment and they are charging the late fee in the next month.

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#2 Consumer Comment

Where is the payment for Sept due on 10/6/10?

AUTHOR: Go4gold - (USA)

POSTED: Wednesday, December 08, 2010

Where is the payment for Sept due on 10/6/10?  You have a late fee on 10/6/10 for $25.00 but no payment.  So you are behind a month for all your payments.

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#1 Consumer Comment

What is your minimum payment?

AUTHOR: Go4gold - (USA)

POSTED: Wednesday, December 08, 2010

What is your minimum payment? Since you are paying over $80 in interest per month, maybe you are not making your minimum payment?

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