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Report: #1100659

Complaint Review: US Cellular - Select State/Province

  • Submitted:
  • Updated:
  • Reported By: mudl — Fairfield Iowa
  • Author Not Confirmed What's this?
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  • US Cellular Select State/Province USA

US Cellular Terms change with no notice

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I have been with US Cellular for 18 years & always made a point of telling people what a great company they were. In the past year I can not believe what a joke this company has become. I stayed with them mostly because of their extreme customer service & perks that they gave to their customers...both of these things are now a thing of the past! I received no notice that as a Belief Points customer beginning in August of this year contracts were once again required when we did a phone replacement, that you can't use your points any longer in the event of an overage & you can only use your points to upgrade a phone at 20 months of the contract. When we went in to upgrade one of the phones

not once did the representative mention a contract was now required nor did I sign anything yet now I see I am locked in for two years unless I want to pay $300+ to break the contract. It wasn't until over a month after the fact that I received a notice via email that the auto pay had been suspended & this was after the fact that I received a disconnect notice so I called to find out how I could get disconnected if I was on auto pay. They charged us an unbelievable overage charge on data the first month after they "upgraded" their system. I went back through all of the years that we have had the data plan & we've never even come close to using the data. I called to talk with them about it but got the rudest customer service rep I have ever dealt with. I am absolutely appalled at what this company has become. If I could afford legal representation I would seriously consider filing against US Cellular.

This report was posted on Ripoff Report on 11/19/2013 11:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/us-cellular/select-stateprovince/us-cellular-terms-change-with-no-notice-1100659. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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