Report: #879045

Complaint Review: U.S Cellular

  • Submitted: Sun, May 06, 2012
  • Updated: Mon, May 07, 2012
  • Reported By: Wisconsumer — Kenosha Wisconsin Afghanistan
  • U.S Cellular
    8410 W. Bryn Mawr, Suite 700
    Chicago, Illinois
    United States of America

U.S Cellular US Cellular, Cellular One delays sending voice mail messages to customers' telephones. Chicago, Illinois

*Consumer Comment: Are you kidding?

Show customers why they should trust your business over your competitors...

I turned on my cell phone to check for messages as I do daily, found that there were bi nessages, I then left it on since I was expecting a call. 

Two hours later, a friend I was with implied that she had left me a voicemail message two hours earlier, well before I had checked for messages as mentioned above. She went on to tell me precisely when the message was left, which was before I had turned the phone on.

About a half hour later, the said message came through, well over two hours from the time the message had been left. I called U.S. Cellular about the incident. The company was uncooperative about telling me how this could have happened.
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#1 Consumer Comment

Are you kidding?

AUTHOR: Robert - (U.S.A.)

You had one "delayed" message and instantly it is some huge RipOff?

It sounds like it may be a few things going on.  First why do you shut your phone off at night?  Any cell phone has a way to silence it if you don't want to be disturbed.

Next you said that you checked your messages and two hours later your friend called saying that she left a message 2 hours before.  That is NOT "well before" as you said.  In fact you said it was an hour later(which would have put it at 3 hours), but said it again was 2 hours.  But if it was 2 hours the original message would have only been left 1 hour before your friend called you again.  The point is that your idea of "precisely" may not be that accurate.

Did you actually listen to the Voice Mail, every system(and I don't think that they would be different) have a way to listen to the "timestamp" of the message, that is the time it was received.

Then perhaps they were having a system issue that some Customer Service person would have no idea about. 

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