US Direct Express Debit card Comerica Posted ATM withdrawal but ATM did not disburse any funds Nationwide

 I had called US Direct Express card services for my balance of a deposit that was available in the amount of 310.00 . i drove over to the local ATM Bay Federal Bank and withdrew 200.00 plus a fee of 3.00 and the ATM machine did not give me any money. it gave me a receipt that indicated that i need to contact the issuer (US direct express) and when i called  to check my balance , the information was posted as a transaction that was completed for the amount of 203.00 . and my available  balance was 107.00 . i tried to question the transaction and selected options that stated a customer service rep will be on the line. then  i got recorded messages indicating that they are experiencing high call volumes and to call back later. Wheres my money!....I have no idea what should i do?