ED Magedson – Founder
US Direct ExpressPo Box 245998 coeburn, Virginia USA
US Direct Express Terrible Customer Service San Antonio Texas
Us Direct Express I had a total of 26 unauthorized transactions happen to me using this card when trying to file a dispute for these as the transaction took all of my money on the card I could not even buy groceries for the month or gas for my car to go to my doctors appointments at the Veterans Hospital. I am a disabled veteran. It took six phone calls before the complaints where able to be submitted. Then I was told it would take 45-90 days for the dispute process. Because of this I had to get a ride from a friend to the local food bank just to have food to eat. This is ridiculous no other credit or debit card company I have ever dealt with took longer than one week to resolve this type of issue and most of them are within 48 hours! This is a terrible company and the government should be ashamed that there is virtually no real help for folks using this card. The technicians of all levels and supervisors don't care weather they help you or not because they are under contract & so they people they should be helping have no choice but to use them! This system needs a complete overhaul!!!
This report was posted on Ripoff Report on 01/15/2014 06:33 PM and is a permanent record located here: http://www.ripoffreport.com/reports/us-direct-express/coeburn-virginia-24230/us-direct-express-terrible-customer-service-san-antonio-texas-1115872. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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