Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1377118

Complaint Review: U.S. Direct Express - San Antonio Texas

  • Submitted:
  • Updated:
  • Reported By: Annie — Chicago Illinois USA
  • Author Confirmed What's this?
  • Why?
  • U.S. Direct Express P.O.Box 245998 San Antonio , Texas USA

U.S. Direct Express Card Funds Frozen without Justified Explanation and Customer Service Hangs Up San Antonio Texas

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Since last week, US Direct Express froze my card.  The online explanation is that the card is under investigation. However, the funds Direct Express are holding were from a reservation to stay at a hotel  and not for recreational purposes but because I am facing a " wrongful eviction "  even though,  I agreed to a court settlement in front of a judge in order to transition out peacefully.  I was two-timed by  the appointee employee of my current Leasing Rental management company. Due to the eviction records under my name and the pressure to leave this residence, I contracted the services of another company that charges a pretty penny.  I decided to book a hotel through Priceline.com for this save the " credit discredited "  had not given me any confirmation of  locking an apartment for me. My husband and I agreed on booking a hotel room as to the alternative of eviction upon us. Then, I was notified one or two days prior to the scheduled eviction that an apartment had approved me.

I canceled the hotel reservation with Priceline.com and Priceline sent me a notice for canceling the hotel reservation. As time is upon my family and me to make a payment to move into the new place , U.S. Direct Express freezes my account. I have been calling in tears and those CS agents have jerked me around between their Level 1 and Level 2 Customer Service staff.  They do not give me an explanation, nor an answer of how long this investigation will take ?  I called Priceline and they confirmed that on their side the cancelation had been made and Priceline even agreed to a two-way call with Direct Express and Direct Express hung up on both, Priceline and me.  Repeatedly, I have been calling and attempted to reach a resolution for those funds that I need imperatively in order to lock the move as this mediator  company, I hired to assist me with the move is also applying pressure and threatening that I am going to lose the place unless I pay this much and by such and such rules - which by the way include not refunding me a penny of what I paid them and it is in the thousands.  

I am very stressed out and this is a catch 22 problematic , lose-lose for my family and me. U.S. Direct Express has continued to hang up on me over and over without any explanations other than  overpowering " nastiness "  and I am no rich person. I suspect that none of this is any coincidence and it is a  ' network '  of  business working together through ' their ' employees. In any case, this report is against U.S. Direct Express even though I deemed giving a brief account of the overall  picture of my circumstances. U.S. Direct Express is toying with my own life and livelihood. These companies are targeting vulnerable people.  I mean this sincerely and not being " dramatic "  at all as I'm undergoing this process and attempting to write this report as factually and efficiently as possible for others to know and my own well being's sake.  

This report was posted on Ripoff Report on 06/04/2017 09:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/us-direct-express/san-antonio-texas-78224/us-direct-express-card-funds-frozen-without-justified-explanation-and-customer-service-1377118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now