US Auto Management Aka Executive Auto Management ripoff, breach of contract, stall tactics, lying, will not furnish legal binding contract Upland, Woodland Hills, San Diego, Bellflower, Stockton California

The USAM people DID arrange to return the car. Not sure if it was only due to the knowledge we possessed about their business, or WHAT, but the vehicle was recovered at the USAM rep's home addr. We never DID find out if they had an active lot or office...

A) First of all, don't ever give up your vehicle for a sublease. If you're THAT behind on car payments, contact the bank and surrender it voluntarily... don't try to use a subleasing program like US Auto or Duty Free Auto Club or any of those criminals... Be responsible for your own actions, give your car back to its rightful owner, take the ding on your credit, and LIVE with it. These people are worse than car dealerships, worse than auto brokers. TRUST ME, I work in the industry. IF you're going to sublease, give it to a relative or someone you KNOW.

B) Second of all, I need to recover a vehicle for some poor schmuck who made the mistake of giving his car to US Auto Management. Supposedly they are a legit company (or so he'd like to believe) and claims that US Auto will have no problems giving the car back on his behalf. We'll see about that. I told the customer that HE is responsible for locating the car and arranging its return. Good Luck, Schmuck!

C) Consumerism in this coutry is RAMPANT. Everyone is trying to be rich, or doing their best to pretend they are when they aren't. Those that HAVE money can't wait to buy the biggest SUV, or the fastest car, or the biggest house. None of this will end until we all realize the TRUTH... America uses too many resources as it is. We're obsessed with everything being NEW. If it works, just keep using it till it doesn't work anymore - don't bust your balls to get a new one just because your neighbors did.


I'll keep you all posted on the progress of the acct I'm handling. I think that whether or not USAM gives this car back without a hassle might be a good litmus test to see how honest they are...

Hello,

I was in a bind a few months ago where I neeeded to get rid of my auto lease. I researched the payment guarantee indusrty and came up with no conclusion. Is it legal? Is it illegal? The companies I have talked to say it is legal. I have not been able to contact the lease or loan holders to find out how their deals are going. Can anyone clear this up for me? Im in a bind again and really need to dump my lease. Any help would be greatly appreciated. Are there any companies out there that are legit? Good track records?

I also made the mistake of believing US Auto. The contract in short gives US Auto Management permission to "sublease" your vehicle. It states that the "permissive user" agrees to send a money order to the owner of the vehicle 15 days before the payment due date. If the "permissive user" fails to do so, US Auto Management will make the payment on their behalf. The contract also states that the "permissive user" is fully responsible for any damage or excessive mileage on the vehicle and US Auto Management garentees payment for that also.

What happens, to me anyway, is that when the payment didn't come, I contacted US Auto. They said they would contact the "permissive user" and get back to me. They never called. When I called them, they told me that the money order must have gotten lost in the mail. I did have a copy of the contract, so I called the "perm. user" myself. She told me that she wasn't going to pay until I got the truck registered. Now wait a minute. Why would I have to pay for registration on a vehicle that I wasn't using? I called US Auto to get them to pay. I was told that they were waiting to place a few cars. Until they did that, they didn't have the money to pay.

Finally I got the "perm. user" to start making payments. I now was only contacting the "perm. user", which seemed to be working better, since US Auto was only giving me the runaround about how they couldn't "afford to make payments".

When the lease was up, the "perm. user" turned the truck into Ford, who then charged me $5000 for milage and damage. That story is above.

My point is that, Amanda, Sheila (the owners daughter from what I've heard), or any one at US (Executive) Auto Management are the same. The entire company is a scam, along with its employees.

Let me see if I understand this. For whatever reason, you couldn't make the payments or didn't want to make the payments on your vehicle. You took it to a place that got someone to sublease it so you wouldn't be in default on the lease or the loan.

Your complaint is still not a model of clarity, but it sounds like you accusing the company of taking money and not paying you and/or not taking adequate steps to make sure the subleasee pay you. You also seem to be claiming that they guarantee payment to you even if they don't receive payment.

I suggest that you find somebody with a scanner and post the contract so the readers can decide for themselves if your interpretation of the contract is correct. I'll reserve judgment until I see a copy of the contract.

For anybody that has read this or will read this in the future, please try to understand that if I only had the time to reply to every question in detail, I would. At this time I am stationed in Baghdad, Iraq and even though I am way over here, I do get a chance to check my emails now and then. So I appreciate your patience.

However, I do suppose that it is time for an update to this whole mess. Let me first start off by saying, that as of the initial entry, things got worse before they got better. Also even though I was fortunate enough to get my 4Runner back, I still hold firm to my original position in that this "Company" is as legit as a three dollar bill. Amanda, the precocious lying sack with her "We do help people"! routine is definitely right about one thing. They do help. They help themselves to your money

The simple truth is this. I had an agreement with US AutoManagent, now Executive AutoManagement. That written agreement was initally broken by that company when it failed to send me my guaranteed monthly payment for the use of my 4Runner. What's better is that the person using my 4Runner made not only a down payment for acquiring the vehicle but also the 1st months payment. The money was available. At the time of this transaction my vehicle was 2 months behind on it's payments from me to the bank. Amanda knew of this and still no payments came my way. The last straw was in December when I found out this whole thing was not going to get any better via an inside informant I happend to find on the internet.

Finally the coup d' gras, is when, after several phone conversations, I had a final confrontation with Amanda when she told me "Well you never should have signed the Contract in the first place". I snapped. Furthermore she said that I had a contract with the Permissive User and not the company Executive AutoManagement.

Well that was all fine and good with the exception that they never provided me with a copy of the contract to tell me who this person was. In fact I had to pry and get mean when they would not voluntarily give me the information. This is well after I had written them on at least 2 occasions and called them several times for a copy of the contract. This contract is necessary so both the Owner of the vehicle and the Permissive User of the vehicle know who each other are. This in part because of the secured or vested interest of the Owner and general interest of the Permissive User. With that information being withheld both interested parties involved in the contract are in the dark and are unaware of certain details that are necessary and supposed to be provided by said contract. Amanda then has the audacity to tell me that I could be in trouble with my leasing company for subleasing the vehicle. According to her advertising and her word she specifically told me that this was not a sublease. So much for that. She ended up telling me alot of things to get me to sign my vehicle up for this program only to turn around later and use it against me as if I was in court and everything that had gone wrong was my fault. Amanda you are pathetic.

What's more is that this Company says that it did everything that it could to help me out of this situation, but the whole reason that I put it under this section of "Liars" is because they said that they mailed the contract. They twice said that they were going to fax it. 4 months and countless phone calls later, still no contract. They lied to me. Now to me that means that they intentionally did not give me the contract in order to further decieve me. Can you guess when I recieved a copy of the contract with the Permissive User? How about when I flew from St. Louis to Los Angeles and then drove to Upland, California to confront them directly. Six full months after my vehicle was put into the program. Five months after the first contract was signed and 3 1/2 weeks after the 2nd one was signed. Thank God for good friends. They were witnesses to me getting my vehicle back and helped me out along the way. By the way, thanks again Adrian, Marco, and Erika. You guys are the greatest.

Now that just about sums up my story. If you have any questions please feel free to post them here so I can reply. Anyone that responds in favor of this company is either working for them and is just as dirty as they are, or you are very fortunate and your experience with this company is an anomoly.

Mind you I am not one to be vindictive towards those that do wrong, hell, everybody does once in awhile. But these people are trying to make a living at it by screwing others out of their hard earned dollars. If these people put as much effort into going to school and working a legit job as they did trying to rip folks off, they would get the Employee of the Year Award...perenially!

Parting shot...Amanda, nice try sweetheart but your a scam artist. The sooner you face it the better off you will be.

You know, I've read both sides of this story and I came to the conclusion that neither side is disclosing all of the facts. There are complicated details to the contract that only the parties are aware of and nothing from either party gives enought information to know who is telling the truth or exactly what went wrong with this transaction.

I'm sorry, but US Auto, now Executive I guess, is a racket. I had a contract with them which was broken. When I tried to find out what was going on, I was told that the Bellflower office had closed. I tried to find out who to contact, but was told that each office is solely responsible. I ended of eating $5000 in mileage and damage to the vehicle when it was finally turned back into Ford. I am currently filing a small claims against both US Auto Management and the person who had my truck. According to my contract, US Auto Management "GARENTEES" payment. I have been waiting 9 months, any idea when it is coming? (Never). And by the way, I am way past the angry stage. I am at the ACTION STAGE. See you in court.

Michael,

First off your contract is not with Executive Auto Management, so watch who you attack! If you were so skeptical in this program, why did you give up your vehicle? Did someone force the pen to sign your name? Let me answer the first question...you CHOSE to give up your vehicle because of your financial status. We were there to help you! This is what we do everyday...we help people! Every business individual knows to do your homework before entering into a contract, but you chose to sign your vehicle in the program. US Auto Management never forced you!

The first natural reaction that happens when someone is angry at another is to lash out...right? Or, maybe the reaction is to only hear what you want to hear? All of this has taken place by you! You called and left vulgar messages, and you did not fully read through your contracts that you signed! You chose to have payments drafted from your account...our company told you this was not accepted, but you would not budge! Do you know that your finance company could actually repossess your vehicle for sub-leasing b/c you would not stop the automatic withdrawl (this would result in a repossession on your credit)? This was not a risk US Auto Management was willing to take, so on several occasions you defaulted the contract you signed!!! You state you did receive payments, so I suggest you retract your comment above "this company defaults on its' Payment Guarantee" b/c you contradict yourself. It's interesting you do a great job of leaving some pertinent information out!

Also, you state that your credit has been affected? How so if the payments were being drafted from your acct. (b/c of your continuance refusal to cancel this)? And in your 5th paragraph, you state you made a payment? Another contradiction!

You were called when US Auto Management was going to place the vehicle again and you never stated a refusal (witnessed), nor did you put in writing a request back for your vehicle, which is stated in your contract. If you can produce something to contradict US Auto Management, then we welcome it, but you know you can't! So, again be careful what you say! FYI US Auto Management does not collect a down payment! And if you think we made a ton of money from your 4-Runner, prove it! Do you think we benefit from this vehicle, especially when we have to deal with this kind of crap!?!? You think its about profit, but its not! US Auto Management would love for you to show us the millions of dollars we made! We are just here to help and run a productive business, like anyone else!

Regarding false contact info...the number that we have in the file is the number we have used to contact the User several times! Did you suggest doing a threeway phone call to us? We could easily prove the number works!

The bottom line is you can't have it all. You can't just want your car back and your money too! An individual entered this contract, just like you did, so he has rights! You forgot to mention your comment to our company "actually to be honest I need a car, so that is one of the reasons I need my car back!" Yes, you said this! However, it doesn't work that way. Is some of this anger due to the fact you are in need of a vehicle? Oh, and you forgot to mention your wife's comment that was made to the Owner, "why couldn't you have died in that car accident!" Tell me, who would continue conversation when such harsh words are said! Words such as those should never be spoken! Please readers, give me your thoughts on that! How would you react?

It's obvious there are two totally different sides of the story, so US Auto Management apologizes for all the grief we caused, but some of this grief was caused by you! YOU CHOSE TO ENTER OUR OFFICE, AND YOU CHOSE TO SIGN. It would be nice if you took some responsibility for your actions, rather than placing all the blame on someone else. You should really calm your anger, and maybe things could be resolved. Again, we are here to help! It does us no good to bicker!