• Report: #1010903
Complaint Review:

US Passport Online

  • Submitted: Fri, February 08, 2013
  • Updated: Fri, February 08, 2013

  • Reported By: Diane — Pennsylvania United States of America
US Passport Online
Palm Beach Gardens, Florida United States of America

US Passport Online Ripped Me Off Palm Beach Gardens, Florida

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They charged me a $45 cancellation fee without have provided any service provided. The person that i spoke to was rude and refused to give me the name of her supervisor.  They also refused to provide proof of what service was provided to support the fee.

I filled out an on line form to renew my passport.  Did not provide my passport #.  I immediately recieved an order confirmation.

Order confirmation had a comment that said (excludes government and AA fees).  This made me nervous as there is no visibility to these fees on the site.  I found an official site and the cost was lower so I cancelled with uspassportonline. 

This report was posted on Ripoff Report on 02/08/2013 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/us-passport-online/palm-beach-gardens-florida-33403/us-passport-online-ripped-me-off-palm-beach-gardens-florida-1010903. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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