Report: #739550

Complaint Review: U.S. Rare Coin & Bullion Reserve

  • Submitted: Sat, June 11, 2011
  • Updated: Sun, August 12, 2012
  • Reported By: Ripped off — Sylvania Ohio United States of America
  • U.S. Rare Coin & Bullion Reserve
    8303 N. Mopac, B-300
    Austin, Texas
    United States of America

United States Rare Coin & Bullion Reserve REVIEW: US Money Reserve Verified. Commitment to total customer satisfaction. US Money Reserves approach to business is to do right by customers, provide outstanding customer service. US Money Reserve is one of the nations largest distributors of U.S. GovernmentIssued Gold, Silver, Platinum coins.
*UPDATE: United States Rare Coin & Bullion Reserve pledges their commitment to Ripoff Report Corporate Advocacy, Business Remediation and Customer Satisfaction Program. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. U.S. Money Reserve recognized by Ripoff Report Verified

*General Comment: similar experience

Show customers why they should trust your business over your competitors...

Rip-off Report REVIEW:

Editors UPDATE: Positive rating and recognition has been given to U.S. Money Reserve for its commitment to excellence in customer service.

Ripoff Reports discussions with U.S. Money Reserve and United States Rare Coin & Bullion Reserve have uncovered an ongoing commitment by the company to total customer satisfaction. This means that US Money Reserves customers can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. U.S. Money Reserve listens carefully to client concerns, identifies the areas where it can improve its customer service, and then develops and implements new programs some of which are unmatched in its industry.

U.S. Money Reserves Corporate Secretary, Mr. Mark Fertitta, has informed us that his personal business philosophy is that our customers are precious resources of our business. As a successful business executive, Mr. Fertitta knows it is critical to listen to his clients and respond properly. By always putting the customers first, Mr. Fertitta hopes to maintain U.S. Money Reserve as a successful, thriving enterprise both now and for many years to come.

Another top executive of the company told Ripoff Report that U.S. Money Reserves business philosophy is based on the premise that "to distinguish ourselves in the precious metal market, we need to provide outstanding customer service and show the utmost respect to our customers. By doing this, our company has been able to and will continue to develop excellent, long-term relationships with our customers. Some of the other things Ripoff Report learned in the course of its investigation: typical customer feedback reads: With much respect and appreciation for a job well done, I applaud the care and concern U.S Money Reserve showed to us.

U.S. Money Reserves sales teams have expressed confidence in doing their job. One of the sales managers at U.S. Money Reserve stated I have experienced first-hand Marks personal interest in making sure that all of our customers are treated with respect. The processes the company has put in place with the verification and quality assurance programs have enable us to continually improve upon on our communications with our customers and have resulted in greater customer satisfaction.

U.S. Money Reserve takes its employees satisfaction seriously as well. Each month, U.S. Money Reserve asks its employees to nominate a fellow employee that has gone above and beyond their normal job responsibilities and has either helped a fellow employee or made a significantly positive impact on the company to be Employee of the Month. Instead of U.S. Money Reserves executives choosing the Employee of the Month, a group of employees was selected and this committee of peers chooses the Employee of the Month. This, along with the open communication atmosphere that exists, has several employees commenting: "U.S. Money Reserve provides a great, positive work environment. The Executive Management has a true open-door policy and I feel like these people are family. It is the best place I have ever worked. Ripoff Report was pleased to learn that U.S. Money Reserves business mission to commit its processes to customer satisfaction also extended to its employees satisfaction.

US Money Reserve recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be reviewed, not ignored. When handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Reports Investigation U.S. Money Reserve has made business process changes that will enhance its mission to do right by its customers and provide outstanding customer service and a great customer experience.

In summary, after our investigation, which included discussions with Mr. Fertitta and many of his past and current associates, Rip-off Report is convinced that U.S. Money Reserve is committed to quality delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, its a long name for a program that does a lot for both consumers and businesses alike.

Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,.. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

SPECIAL NOTE ABOUT THE REPORT THAT WAS FILED ABOUT U.S. Money Reserve or United States Rare Coin & Bullion Reserve:

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program the member business agrees to allow Ripoff Report to contact every person who filed a complaint so they can make things right with them. Ripoff Report monitors all correspondences in order to confirm that the member business made things right with the customer and the complaint was resolved, United States Rare Coin & Bullion Reserve / US Money Reserve did that.


U.S. Rare Coin & Bullion Reserve U.S. Money Reserve  Falsely overstated present and future value of gold coins sold to me. Austin, Texas

I was charged $5000.00 for gold that is worth very much less even after a year of gold prices going up.  I fell for the lies from so called Sr. Gold Specialist Daniel Boone<--HA do you think that name is real?  I was a sucker and after doing more research even the total weight of the gold I purchased does not even come close to the price I was charged so be wary folks. Their claims of higher collector values is false. I have reported my experience with this company to the Numismatic Consumer Alliance.  
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This report was posted on Ripoff Report on 06/11/2011 08:54 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

similar experience

AUTHOR: parke47 - (United States of America)

I too had this same experience.they quoted me a price of 5500 dollars for one coin.I did a quick google search on what the coin was worth and found several sites offering 3000 dollars and lower.

the moral here i guess is due your due diligence with anything you purchase.
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