USA Promotional Cards usapromotionalcards.com SCAM, FRAUD, RIPOFF, TERRIBLE CUSTOMER SERVICE internet 

Our company used usa promotional cards so employees can redeem $50.00 gift cards from them. Well the entire process was a nightmare. Only half the staff receieved their cards after requesting them just as the instructions said to. I had requested cards for both myself and my husband since we both have worked there for a number of years. I got my card in the mail after trying to request it 3 separate times. But my husbands never showed up.

When I emailed their customer service department to find out why we never got his card - they told me they could give me the gift card number but they are unable to issue a new card. Since I didn't know which card belonged to whom, I gave them both my batch numbers. They responded with a gift card number. Which I was thrilled with.

Well 2 months later when I finally go to use the card online for Chrismas presents, I found out they gave me the number to the card I had already receieved in the mail. I emailed again and asked them for the correct card number. Well they gave me the run around for a few weeks then told me they could no long help me because it was after the expiration date of the card, even though I had requested it back in October. I told them they needed to honor my request and still provide me with the correct number since they failed to do so the first time. After a few emails back and forth they finally disclosed that my husbands card was not sent to us because they have a rule of one card per household. Which I think is a total scam. Half our company is either married to each other or living together. So that means only one of them was able to redeem a card and our company ate the other $50 plus processing fees etc because of some bogus rule they never disclosed with the cards when mailing them.

After finding this out I told them to redeem the card for a different address and we will just re-gift the card to a family member not living with us. Well in that email they didn't care for the "vulgar" language I used (more specifically "bullcrap" and "stupid") or the threats I made to report them to the BBB and any other review site I could find.

This company is a total scam. Their staff is rude and very unhelpful - infact, I would go as far to call them morons. I have never delt with such an inapt group of people in my life. Don't even consider using this service for your comapny gifts, unless you plan to lose a lot of money and upset a lot of people.

I encourage anyone who has had any dealings with this sham of a company to report them to the BBB followed by review sites like this one. Feel free to inidate their inboxes as well.

fullfillmentdept@usapromotionalcards.com

customerservice@usapromotionalcards.com

heck, they don't even have an actual website. Just a blank page. Why would you trust any company NOT willing to provide their customers with any sort of information??